See all properties

Quality Inn & Suites Palm Island Indoor Waterpark

2.5 star property
Family-friendly stay with free continental breakfast in Batavia

Choose dates to view prices

Photo gallery for Quality Inn & Suites Palm Island Indoor Waterpark

Lobby
Pool
Premium bedding, desk, iron/ironing board, free cribs/infant beds
Pool
Premium bedding, desk, iron/ironing board, free cribs/infant beds

Reviews

5.2 out of 10

Popular amenities

  • Room service
  • Breakfast included
  • Pet-friendly
  • Laundry
  • Housekeeping
  • Parking included

Explore the area

Map
8250 Park Rd, Batavia, NY, 14020
  • Palm Island Indoor Waterpark
    ‪5 min walk‬
  • Batavia Downs Casino
    ‪18 min walk‬
  • Dwyer Stadium
    ‪3 min drive‬
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪41 min drive‬

Room options

Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

  • 2 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Double Beds, Non Smoking

  • 2 sq m
  • Sleeps 4
  • 2 Double Beds

About the area

Batavia

In Batavia .You'll be within half a mile (1 km) of Palm Island Indoor Waterpark and 2 miles (3 km) of Batavia Downs Casino with a stay here. Centennial Park and Holland Land Office Museum are also within 2 miles (3 km).

What's nearby

  • Palm Island Indoor Waterpark - 5 min walk - 0.5 km
  • Batavia Downs Casino - 18 min walk - 1.5 km
  • Dwyer Stadium - 3 min drive - 2.2 km
  • United Memorial Medical Center - 4 min drive - 2.9 km
  • Horseshoe Lake - 9 min drive - 12.1 km

Getting around

  • Buffalo Niagara Intl. Airport (BUF) - 36 min drive

Restaurants

  • ‪Starbucks - ‬10 min walk
  • ‪Batavia Downs Gaming & Hotel - ‬17 min walk
  • ‪Taco Bell - ‬2 min drive
  • ‪McDonald's - ‬2 min drive
  • ‪Burger King - ‬3 min drive

About this property

Quality Inn & Suites Palm Island Indoor Waterpark

Family-friendly stay with free continental breakfast in Batavia
Quality Inn & Suites Palm Island Indoor Waterpark offers its guests a water park (surcharge) and a waterslide. WiFi is free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Free breakfast is available. A vending machine, an arcade/game room, and multilingual staff are also featured at the family-friendly Quality Inn & Suites Palm Island Indoor Waterpark. Free self parking is available.

Smoking is allowed in designated areas at this Batavia hotel.

  • 1 building
  • 194 guestrooms or units
  • 5 levels
  • Meeting rooms
  • 680 sq m of conference space
  • Continental breakfast (free)
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Game room or arcade
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
Quality Inn & Suites Palm Island Indoor Waterpark offers 194 accommodations with complimentary newspapers and coffee/tea makers. Beds feature premium bedding. Premium satellite television is provided. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

English

Similar properties

1 bedroom, in-room safe, desk, iron/ironing board

FairBridge Inn & Suites Batavia - Darien Amusement Park

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free WiFi
3.3 out of 5, 1,004 reviews
The price is CA $123
CA $139 total
includes taxes & fees
Jun 24 - Jun 25
FairBridge Inn & Suites Batavia - Darien Amusement Park

Property amenities

Family friendly

  • Arcade/game room
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Water park (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free continental breakfast

Things to do

  • Arcade/game room
  • Water park
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • TV with premium satellite channels

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, and Thursday:
  • Children's pool
  • Indoor pool

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per accommodation, per night
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night
  • Facilities fee: USD 15 per person, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Clarion Hotel Palm Island
Quality Inn Palm Island Indoor Waterpark
Clarion Hotel Palm Island Indoor Waterpark Batavia
Clarion Hotel Waterpark
Clarion Palm Island Indoor Waterpark
Clarion Palm Island Indoor Waterpark Batavia
Palm Island Indoor Waterpark
Palm Island Waterpark
Quality Palm Island Indoor Waterpark
Quality Inn & Suites Palm Island Indoor Waterpark Hotel
Quality Inn & Suites Palm Island Indoor Waterpark Batavia
Quality Inn & Suites Palm Island Indoor Waterpark Hotel Batavia

Quality Inn & Suites Palm Island Indoor Waterpark Reviews

Reviews

5.2
Rating 10 - Excellent. 120 out of 1006 reviews
Rating 8 - Good. 164 out of 1006 reviews
Rating 6 - Okay. 185 out of 1006 reviews
Rating 4 - Poor. 211 out of 1006 reviews
Rating 2 - Terrible. 326 out of 1006 reviews

5.2/10

Cleanliness

6.6/10

Staff & service

4.4/10

Amenities

4.6/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Property conditions & facilities
There were dead flies on my sheets when i got in my room, blood hand prints on wall, mold in the ceiling over the window, room smelled like smoke.:. The only thing that was nice was the pool area. The breakfast, some of the fruits were mold
Stayed 2 nights in Mar 2025

2/10 Terrible

Laurie

Disliked: Cleanliness, property conditions & facilities, room comfort

Deplorable conditions

No toilet paper or holder for any in bathroom, phone supplied in room didn’t work to call and request any. When at front desk was just handed 2 rolls for me to carry to room. Also no coffee maker in room but packets of sugar, cream and stir stick. No ice holder or any ice on floor requested some while at desk. 2 hrs later used cell to call desk and request some which was delivered immediately. Ceiling located above shower was water stained, cobwebs and rust. Immediately upon entering room socks became wet from carpet in many spots. Only plus was staff were all very friendly, professional and willing to help. Had water park view from room but windows were so filthy and disgusting made me keep curtains closed. My opinion is not based on staff but management for selling rooms at any cost to turn a $$. Sadly the hotel is huge and it’s a shame guests only find out deplorable conditions after checking in could be a great place with easy access to major roads if not for cutting costs on maintenance and their emphasis on higher bottom dollar . Run down out dated water park seems to be the claim to fame
Stayed 1 night in Feb 2025

4/10 Poor

Dan

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Room had a horrible odor and just dirty and dingy. Definitely will not stay again
Stayed 1 night in Feb 2025

4/10 Poor

Michelle

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
This property has seen better days. The furniture was falling apart. Holes in the walls. Someone had punched a hole in the bathroom door. Vent in the bathroom literally hanging down from the ceiling. I chose the property because of the price and got what I paid for. Only staff I saw was the desk clerk that checked us in who was very nice but the hotel needs a complete overhaul. I thought we would be safe in a Quality Inn, that they had a standard that had to be met but I guess not.
Stayed 2 nights in Feb 2025

6/10 Okay

Stephanie

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Not the best hotel but it will do

The hotel itself was fairly clean. The heat didn't work all the time. Other than the check in didn't really see hotel staff until we checked out. The hotel was quiet. I did like that there was a refrigerator and microwave. The refrigerator was iced over but it was still working. The microwave was not working properly we finally got it to work. If you are planning a short trip then it is ok for that. No more than a couple of days. The check in was easy and the counter person was friendly. I snowed heavily and the parking lot was not plowed.
Stayed 2 nights in Jan 2025

2/10 Terrible

Michael

Disliked: Cleanliness, property conditions & facilities, room comfort
The place had roaches
Stayed 1 night in Jan 2025

4/10 Poor

Kelly

Stayed 2 nights in Oct 2024

2/10 Terrible

Rachael

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They have roaches. On the first floor, for sure.
Stayed 2 nights in Dec 2024

10/10 Excellent

Lynzi

Stayed 1 night in Oct 2024

2/10 Terrible

stacy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

stacy

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Hasan

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
It was my worst night ever
Stayed 1 night in Nov 2024

4/10 Poor

Svetlana

Stayed 1 night in Oct 2024

2/10 Terrible

Leah

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Had to have our original room changed twice because the first room had the door wide open upon arrival and the second's lock did not work. The rooms REAK of cigarette smoke and we had to spray perfume on our clothes just to be able to breathe in the building. Saw bugs the instant we walked into the final room as well as human fluids and cigarette burns covering the sheets. Our other room had blood spattered around the room and the light switch turned on only the microwave. Management does not care and even seems fully aware of the problems.
Stayed 1 night in Nov 2024

4/10 Poor

Candace

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Asked for a plug for the bath tub at 7 pm at 930 still no plug and they never he stopped to say what was going on. I have stayed at this hotel before and this is the worst service we have ever got will not go back
Stayed 1 night in Nov 2024

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Ehhh

Rooms booking don’t come with water park tickets. Charging adults to watch there kids. Broken furniture and the toilets don’t flush well the room has the same furniture when they first open.I check for bed bugs and found Nothen . Took 3 times to find a room that would open the doors. Heard running down the hall all night long. Breakfast was cereal donuts and fruit. The milk taste like powder milk and orange juice was not juice. Front desk was nice but it’s not worth the up charge for the water parkish. No restaurant on site anymore and my room was next to the banquet room where they had a meeting of some sort so heard all that going on as well. I was here when this hotel first opened and it’s has went down hill since. This will be the last.
Stayed 1 night in Nov 2024

6/10 Okay

Dave

Disliked: Property conditions & facilities
The place needs some upgrading
Stayed 1 night in Nov 2024

10/10 Excellent

Melissa

Travelled with family
Stayed 1 night in Nov 2024

2/10 Terrible

Rafael

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No good qualities at this "Quality inn & suites(NY503) Reasons (and im being short with this list) 1) Dated and lacking any kind of welcoming! Feels like your in the loading dock of a furniture warehouse. 2)Upon entering the room we were given... the bathroom had rust on any metal surface you saw, and in case you wondered what it was, the cockroaches that we recorded with our phone, will confirm to you its rust. Nothing else to say because we didn't stay more than a few minutes in this warehouse.
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, easy access from I-90, helpful staff. The room is spacious and comfortable.
Stayed 1 night in Nov 2024

6/10 Okay

Debbie

Stayed 1 night in Oct 2024

2/10 Terrible

GERARDO

Business traveller
Disliked: Cleanliness, property conditions & facilities
There were cockroach in the cabinet next to the refrigerator 😡😡😡
Stayed 2 nights in Nov 2024

6/10 Okay

Sarah

Business traveller, Travelled with group
Disliked: Property conditions & facilities
Overall the hotel looked rundown and kind of shabby. It took three (3) times to get a room key that worked. The room smelled of stale cigarette smoke. It appears they rent rooms to homeless people (possibly through the Department of Social services) which made us feel a little uncomfortable. I we won’t use this hotel ever again.
Stayed 1 night in Nov 2024

2/10 Terrible

Cary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not Fit For The Homeless

We are both over 65… and that slum hole was the absolute worst place either of us ever stayed at. If we weren’t so far from home, we would have forfeited our stay and left. What hotel takes down their breakfast at 9am?? (just dry cereal anyway) Cigarette burn holes in our bed covers, no internet, busted furniture, not to mention we didn’t dare to take a shower…missing ceiling tiles, hole where the vent was. The room was not touched at all while we were out all day, out of TP, I could go on. STAY AWAY FROM THAT PLACE
Stayed 2 nights in Aug 2024

2/10 Terrible

Jeremy

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort

My worst hotel ever

Worst hotel in my life, very fortunate I haven't found roach in my room after reading through the comments. Photos are very very misleadings.
Stayed 2 nights in Nov 2024