Book a hotel near Concord Mills, Charlotte

"Our room wasn't visited by housekeeping at all on our Friday through Sunday stay. No trash emptied, no linens changed, no clean towels or wash cloths, NOTHING AT ALL, they didn't visit the room. Booked the room specifically for the indoor pool as I was traveling with 3 children booked the room to arrive and the pool is COMPLETELY drained and "under maintenance". We were offered to go next door and use the OUTDOOR swimming pool that was ICE cold. Ask for a crib as it was listed on the site as available. We asked when we arrived and were told "sorry they are gone for the night it will need to be tomorrow". Okay, no big deal I understand, so 9am Saturday I asked again and was told it would be brought to the room. At 11pm we arrive with a sleepy baby and no crib, had to ask the front desk who gave me the runaround until I pointed out in his log book I had asked for the crib already and no one bothered to get it. For the money paid it was a BIG RIP OFF AND DISAPPOINTMENT!"

"Very Clean and modern rooms!"

"Fairly clean, basic hallway smells, some people are extended stay"

"Went to eat at wood lodge fire grill. Took at least 45 minutes to get 1 alcoholic beverage and ordered the seasonal brownie and ice cream stack. We took the food to the room and had to microwave the frozen brownies and the 2 scoops of chocolate sauce. Normally I would not have an issue but they were not very busy and the girl who took our order had to go check on it 3 different times. Then eventually went back there and I assume made it herself. I was not very pleased with this experience. Rest of the time we enjoyed our stay."

"Everything was good but the elevator was out of service and I was on the third floor with a bad knee "

"The free drinks and great omelet station was awesome "