Novotel Surfers Paradise

4.5-star luxury hotel near Cavill Avenue, connected to a shopping center

Choose dates to view prices

Outdoor pool, a heated pool, sun loungers

Overview
Rooms
Location
Policies

Very good

Popular amenities

Pool
Free WiFi
Air conditioning
Gym

Explore the area

Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD, 4217

Place, Cavill Avenue
‪2 min walk‬
Place, Slingshot
‪2 min walk‬
Place, Surfers Paradise Beach
‪3 min walk‬
Airport, Gold Coast, QLD (OOL-Coolangatta)
‪31 min drive‬

Room options

Deluxe Room, Multiple Beds (Family)

Very good

City view
30 sq m
1 bedroom
Sleeps 4
1 King Bed and 2 Twin Beds
Free WiFi

Eco-friendly toiletries, hair dryer, towels

Deluxe Room, 1 King Bed

Very good

City view
30 sq m
1 bedroom
Sleeps 2
1 King Bed
Free WiFi

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, 2 Double Beds

Very good

City view
30 sq m
1 bedroom
Sleeps 4
2 Double Beds
Free WiFi

Superior Room, 2 Double Beds

Very good

Mountain view
30 sq m
1 bedroom
Sleeps 4
2 Double Beds
Free WiFi

Deluxe Room, 1 King Bed

Wonderful

Mountain view
30 sq m
1 bedroom
Sleeps 2
1 King Bed
Free WiFi

Deluxe Room, 2 Double Beds

Very good

City view
30 sq m
1 bedroom
Sleeps 4
2 Double Beds
Free WiFi

Executive Room, 1 King Bed, Ocean View

Excellent

City view
35 sq m
1 bedroom
Sleeps 2
1 King Bed
Free WiFi

Deluxe Room, 1 King Bed, Ocean View

Excellent

Partial ocean view
30 sq m
1 bedroom
Sleeps 2
1 King Bed
Free WiFi

Deluxe Room, 2 Double Beds, Ocean View

Very good

Partial ocean view
30 sq m
1 bedroom
Sleeps 4
2 Double Beds
Free WiFi

Executive Room, 1 King Bed, Ocean View

Excellent

Partial ocean view
35 sq m
1 bedroom
Sleeps 2
1 King Bed
Free WiFi

Superior Room, 1 King Bed, Ocean View

Excellent

Partial ocean view
30 sq m
1 bedroom
Sleeps 2
1 King Bed
Free WiFi

Superior Room, 2 Double Beds, Ocean View

Excellent

Partial ocean view
30 sq m
1 bedroom
Sleeps 4
2 Double Beds
Free WiFi

Family Room, Multiple Beds (Family)

Very good

City view
43 sq m
1 bedroom
Sleeps 4
1 King Bed and 2 Twin Beds
Free WiFi

Superior Room, 1 King Bed

Very good

Mountain view
30 sq m
1 bedroom
Sleeps 2
1 King Bed
Free WiFi

Superior Room, 1 King Bed

Good

Mountain view
30 sq m
1 bedroom
Sleeps 2
1 King Bed
Free WiFi

Penthouse, 4 Bedrooms

Ocean view
Sleeps 8
2 Double Beds
Free WiFi

About the area

Gold Coast

Oceanside stay.A stay at this Surfers Paradise hotel places you steps from Cavill Avenue and a 5-minute walk from Surfers Paradise Beach. Gold Coast Convention and Exhibition Centre and The Star Gold Coast are also within 3 miles (5 km).

What's nearby

Cavill Avenue - 2 min walk - 0.2 km
Slingshot - 2 min walk - 0.2 km
Surfers Paradise Beach - 3 min walk - 0.3 km
Chevron Renaissance - 5 min walk - 0.5 km
SkyPoint Observation Deck - 5 min walk - 0.5 km

Getting around

Cypress Avenue Station - 9 min walk
Varsity Lakes Station - 26 min drive
Coolangatta Airport (OOL) - 40 min drive

Restaurants

‪Surfers Paradise Beer Garden - ‬2 min walk
‪The Island Rooftop - ‬2 min walk
‪Gong Cha Surfers Paradise - ‬2 min walk
‪Milky Lane Surfers Paradise - ‬2 min walk
‪Lot 1 Coffee - ‬1 min walk

About this property

Novotel Surfers Paradise

4.5-star luxury hotel near Cavill Avenue, connected to a shopping center

As a guest of Novotel Surfers Paradise, you'll find an outdoor pool, an outdoor tennis court, a hot tub, and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 6749 square feet (627 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the luxury Novotel Surfers Paradise. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Gold Coast hotel is smoke free.

408 guestrooms or units

36 levels

6749 sq ft of conference space

627 sq m of conference space

Deli

Poolside lounge chairs

Conference space

Breakfast available (surcharge)

Dry cleaning

Self-service laundry

Front desk (24 hours)

Express check-out

Staff is multilingual

Storage area for luggage

Front-desk safe

Tour and ticket information

Concierge

Wedding services available

Terrace

Garden

Outdoor picnic space

Computer for guest use

Bellhop

Elevator

No smoking on site

Bar or lounge

Coffee shop

Bar by the pool

Dining venue

Novotel Surfers Paradise offers 408 accommodations with safes and coffee/tea makers. Rooms open to balconies. 49-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Similar properties

Spa
Free WiFi
Restaurant
Air conditioning

CA $152 total

includes taxes & fees

Jun 21 - Jun 22

Property amenities

Family friendly

In-room crib
Laundry facilities
Mini-fridge
Outdoor pool
Pool gate
Snack bar/deli
Soundproofed rooms

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Height restrictions apply for onsite parking
Secured, covered self parking on site (AUD 27 per day)
Limited onsite self parking
Wheelchair-accessible parking and van parking available

Food and drink

Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AUD 30 to 42 per person
A bar/lounge
A coffee shop/cafe
A poolside bar
A restaurant
Snack bar/deli

Things to do

Gym
Heated pool
Hot tub
Outdoor pool
Outdoor tennis court
Shopping mall

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
1 accessible parking space
Accessible shuttle
Elevator (79 inch wide door)
Handrails in stairways
Lever door handles
Stair-free path to entrance
Visual fire alarm
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk (47 inches high)
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible van parking
Wheelchairs on site

Room amenities

Entertainment

49-inch flat-screen TV with cable channels

Bedroom

Bedsheets provided
Blackout drapes
Free crib
Hypo-allergenic bedding

Bathroom

Bathtub or shower
Free toiletries
Hair dryer
Private bathroom
Towels provided

Food and drink

Coffee/tea maker
Electric kettle
Limited room service
Mini-fridge

Air conditioning (climate-controlled)
Bulk dispensers for toiletries
Cleaning products are eco-friendly
Connecting rooms available
Desk
Eco-friendly toiletries
Energy-saving switches in guestrooms
Iron/ironing board
LED lighting
Phone
Recycling
Safe
Soundproofed rooms
Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from April 20 2026 to June 25 2026 (dates subject to change):

Hot tub
Swimming pool

The following facilities are closed seasonally each year. They will be closed from July 13 to September 17:

Hot tub
Swimming pool

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for cooked-to-order breakfast: approximately AUD 30 to 42 per person
Covered self parking fee: AUD 27 per day (in/out privileges)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Some water is reused through a grey water recycling system

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Grand Chancellor

Grand Chancellor Surfers Paradise

Novotel Surfers Paradise Hotel

Surfers Paradise Grand Chancellor

Hotel Grand Chancellor Surfers Paradise Gold Coast

Novotel Surfers Paradise Hotel

Novotel Surfers Paradise Surfers Paradise

Novotel Surfers Paradise Hotel Surfers Paradise

Frequently asked questions

How close is Novotel Surfers Paradise to the airport?

Novotel Surfers Paradise is 19.1 mi (40-min drive) away from the Coolangatta Airport (OOL) airport, the closest popular airport to the property.

How much does it cost to stay at Novotel Surfers Paradise?

As of Jun 2, 2026, prices found for a 1-night stay for 2 adults at Novotel Surfers Paradise on Jun 7, 2026 start from CA $136, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Novotel Surfers Paradise have an airport shuttle?

Airport shuttle services are not available at Novotel Surfers Paradise.

How close is Novotel Surfers Paradise to the beach?

This hotel is a short 3-minute walk from Surfers Paradise Beach and 8-minute walk from Northcliffe Beach. Don't forget your sunscreen!

Does Novotel Surfers Paradise offer free breakfast?

Free breakfast isn’t provided at Novotel Surfers Paradise, but cooked-to-order breakfast is offered for a fee of between AUD 30 and 42 per person. It's available on weekdays from 6:30 AM to 10:00 AM and weekends from 6:30 AM to 11:00 AM.

Is there a casino at Novotel Surfers Paradise?

No, there is no casino at this hotel, but The Star Gold Coast (5-min drive) is nearby.

What time is check-in at Novotel Surfers Paradise?

Check-in start time: 2:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Novotel Surfers Paradise?

Free parking is not available at this hotel. Self parking is available for AUD 27 per day.

Does Novotel Surfers Paradise have a pool?

Novotel Surfers Paradise features an outdoor pool. The pool is closed seasonally each year from July 13 to September 17. The pool will be unavailable from April 20 2026 to June 25 2026 (dates subject to change).

Does Novotel Surfers Paradise have a restaurant?

Novotel Surfers Paradise is home to BLVD Cafe & Bar, which features light fare and brunch.

Does Novotel Surfers Paradise have a spa?

There are no spa services available at this hotel.

How close is Novotel Surfers Paradise to downtown Gold Coast?

Novotel Surfers Paradise is 1 mi away from Gold Coast.

Novotel Surfers Paradise Reviews

8.0

Very good

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

10/10 Excellent

Scott

Travelled with partner

Mar 1, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Yes and yes

Stayed 2 nights in Feb 2026

8/10 Good

Parth

Mar 1, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Room was tidy and clean. Room's view was awesome. Some concerns about the bed has wheels so it was moving a little.

Stayed 2 nights in Feb 2026

10/10 Excellent

Gavin Anthony

Travelled with family and small children

Mar 1, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I love everything about Novotel! The service, the clean rooms, the housekeeping, the buffe. The convenience to shops, bars, beach, restaurants, nightlife. Its my choice of hotel whenever I go to Surfers Paradise.

Stayed 2 nights in Feb 2026

8/10 Good

Leonor

Mar 1, 2026

Liked: Cleanliness

clean and very comfortable bed. partial ocean view was ok.

Stayed 1 night in Feb 2026

10/10 Excellent

Thomas

Mar 1, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Great beds great location and friendly staff would book and stay again 😊

Stayed 1 night in Feb 2026

10/10 Excellent

vishal

Mar 1, 2026

Stayed 6 nights in Feb 2026

2/10 Terrible

Michael

Travelled with family and small children

Feb 28, 2026

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities

We stayed 21–28 February 2026 to celebrate my 40th birthday with my wife and our 4-year-old son. We’ve previously had great experiences with Novotel in Melbourne, so we expected similar standards here. Unfortunately, this stay was disappointing. On arrival, our room had been changed from a Superior Deluxe Ocean View to a Deluxe City View. We were initially told this was an upgrade, which was confusing, and it took several discussions before we were given the room we had booked. The air conditioning in our room was not working properly, and we were provided with plug-in fans instead, which was not ideal in the February heat. We were also disappointed that the pool was closed on weekdays until 4pm due to maintenance, despite receiving prior notice stating works would not begin until April 14. Poolside service was unavailable. While access to a partner hotel pool one block away was offered, it was inconvenient with a young child. Positives: the room was clean with daily housekeeping, breakfast was good with varied options, and staff kindly surprised us with champagne and treats for my birthday. The location is excellent, central to Cavill Ave, shops, restaurants and the beach. However, overall the hotel did not meet the standard we expected, and we would not return.

Stayed 7 nights in Feb 2026

6/10 Okay

Rijju

Feb 27, 2026

Room

Stayed 4 nights in Feb 2026

6/10 Okay

Mark

Travelled with family and small children

Feb 27, 2026

The hotel has become old and needs more attention to cleanliness. The bed in our room was not steady, moved with the slightest push. No one came to check on it even when requesting twice for someone to check it. Parking has become more expensive over the couple of years. The only great thing about the stay was the view.

Stayed 3 nights in Feb 2026

8/10 Good

Jake

Feb 27, 2026

Liked: Cleanliness, amenities

I was very surprised how much I loved my stay , incredible view from my room, Thanku Ly for checking me in she was incredible . Buffet breakfast was great, the demographic who stay at the hotel are abit gross but overall great stay.

Stayed 2 nights in Feb 2026

10/10 Excellent

leanne

Travelled with partner

Feb 27, 2026

Liked: Cleanliness, amenities, property conditions & facilities

always great rooms, they just need to work on faster checkout lines. waited almost half an hour to check out

Stayed 1 night in Feb 2026

8/10 Good

Gurpreet

Feb 26, 2026

Liked: Cleanliness, amenities, property conditions & facilities

best place to stay

Stayed 5 nights in Feb 2026

10/10 Excellent

Loredana

Feb 25, 2026

Liked: Cleanliness, amenities, property conditions & facilities

The staff was smiling and super friendly from the time I arrived and daily. The room was immaculate, clean with amazing views of surfers paradise beach and around. It is close walking distance to trans,shipping,beach and attractions Highly recommend the lan bathhouse next door for spa treatment

Stayed 5 nights in Feb 2026

6/10 Okay

Sarah

Feb 24, 2026

Stayed 1 night in Feb 2026

10/10 Excellent

Cooper

Travelled with partner

Feb 24, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Clean, close to beach and all things Gold Coast. Excellent friendly staff, perfect romantic get away.

Stayed 6 nights in Feb 2026

6/10 Okay

Ryan

Travelled with partner

Feb 23, 2026

Liked: Amenities

Disliked: Property conditions & facilities

The room was run down and smelled of mildew during our stay. It definitely needs a little renovation. There were chips everywhere on the furniture, the bathroom tiles. the bottom of the door the paint was coming of curling.Also if your room faces cavil ave then be prepared for noise all night as its not sound proof and i could not sleep. The front desk staff was great checkin and check out where a breeze.

Stayed 1 night in Feb 2026

8/10 Good

William

Feb 21, 2026

Stayed 2 nights in Feb 2026

6/10 Okay

matthew

Feb 20, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Room was ok. I ordered Room service for dinner and the burger I ordered arrived raw. There was no previous mention about the noise - I could hear/feel the bass from local nightclubs all the way up into the early hours of the morning even on floor 29. As this was a work visit I really needed quality sleep, which I was not allowed. Had I had known, I would have booked elsewhere. Staff were super friendly and location is good if you’re looking to be central to all the action of Surfers Paradise.

Stayed 1 night in Feb 2026

8/10 Good

BIKASH

Feb 20, 2026

Stayed 2 nights in Feb 2026

4/10 Poor

Olivia

Travelled with family and small children

Feb 20, 2026

Disliked: Cleanliness, amenities, property conditions & facilities

The drinking glasses were not washed properly. Full of soap. The hotel also lost power for 5 - 6 hours around 9 pm until 2-3 am and we were not notified or informed/ even a simple apology during checkout .we had to sleep without the air con in the humid QLD weather. Location was great.

Stayed 4 nights in Feb 2026

10/10 Excellent

Behiye

Travelled with family and small children

Feb 18, 2026

Liked: Cleanliness, property conditions & facilities

Room was clean had a beautiful view and all staff were nice and helpful

Stayed 2 nights in Feb 2026

6/10 Okay

Deanna

Feb 18, 2026

Stayed 2 nights in Feb 2026

8/10 Good

emily

Travelled with group

Feb 18, 2026

Liked: Cleanliness

Great hotel but no wifi

Stayed 5 nights in Feb 2026

8/10 Good

Karen

Feb 17, 2026

Stayed 5 nights in Feb 2026

8/10 Good

Adrian

Travelled with partner

Feb 14, 2026

Liked: Amenities, property conditions & facilities

Good location. Comfortable room. Helpful staff. However the carpet in the breakfast room was very grubby, with trodden in food.

Stayed 5 nights in Feb 2026

Novotel Surfers Paradise

Choose dates to view prices

Photo gallery for Novotel Surfers Paradise

Reviews

Popular amenities

Explore the area

Room options

View all photos for Deluxe Room, Multiple Beds (Family)

Deluxe Room, Multiple Beds (Family)

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

View all photos for Executive Room, 1 King Bed, Ocean View

Executive Room, 1 King Bed, Ocean View

View all photos for Deluxe Room, 1 King Bed, Ocean View

Deluxe Room, 1 King Bed, Ocean View

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View

View all photos for Executive Room, 1 King Bed, Ocean View

Executive Room, 1 King Bed, Ocean View

View all photos for Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View

View all photos for Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Ocean View

View all photos for Family Room, Multiple Beds (Family)

Family Room, Multiple Beds (Family)

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

View all photos for Penthouse, 4 Bedrooms

Penthouse, 4 Bedrooms

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About the area

Gold Coast

What's nearby

Getting around

Restaurants

About this property

Novotel Surfers Paradise

Similar properties

Mantra on View Hotel

Property amenities

Family friendly

Internet

Parking and transportation

Food and drink

Things to do

Accessibility

Room amenities

Entertainment

Bedroom

Bathroom

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Renovations and closures

Access methods

Pets

Children and extra beds

Property payment types

Important information

Optional extras

You need to know

We should mention

National rating

Property is also known as

Frequently asked questions

Novotel Surfers Paradise Reviews