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Novotel Surfers Paradise

4.5 star property
4.5-star luxury hotel near Cavill Avenue, connected to a shopping center

Choose dates to view prices

Photo gallery for Novotel Surfers Paradise

View from room
Hypo-allergenic bedding, in-room safe, desk, blackout drapes
Miscellaneous
Penthouse, 4 Bedrooms
Outdoor pool, a heated pool, sun loungers

Reviews

8.0 out of 10
Very good

Popular amenities

  • Housekeeping
  • Bar
  • Pool

Explore the area

View in a map
Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD, 4217
  • Place, Cavill Avenue
    ‪2 min walk‬
  • Place, Chevron Renaissance
    ‪3 min walk‬
  • Place, Surfers Paradise Beach
    ‪3 min walk‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪27 min drive‬

Room options

View all photos for Deluxe Room, Multiple Beds (Family)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, Multiple Beds (Family)

8.2 out of 10
Very good
(11 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(14 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, 2 Double Beds

8.4 out of 10
Very good
(11 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

8.0 out of 10
Very good
(65 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(9 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, 2 Double Beds

8.0 out of 10
Very good
(42 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed, Ocean View

Executive Room, 1 King Bed, Ocean View

Executive Room, 1 King Bed, Ocean View

9.6 out of 10
Exceptional
(7 reviews)
  • 35 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(28 reviews)
  • 30 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View

8.0 out of 10
Very good
(24 reviews)
  • 30 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Executive Room, 1 King Bed, Ocean View

8.4 out of 10
Very good
(20 reviews)
  • 35 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(49 reviews)
  • 30 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Room, 2 Double Beds, Ocean View

8.6 out of 10
Excellent
(30 reviews)
  • 30 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room, Multiple Beds (Family)

Family Room, Multiple Beds (Family)

Family Room, Multiple Beds (Family)

8.0 out of 10
Very good
(38 reviews)
  • 43 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Superior Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Room, 1 King Bed

8.2 out of 10
Very good
(26 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

7.6 out of 10
Good
(7 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, 4 Bedrooms

Penthouse, 4 Bedrooms

Penthouse, 4 Bedrooms

  • Sleeps 8
  • 2 Double Beds

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About the area

Gold Coast

Oceanside stay.A stay at this Surfers Paradise hotel places you steps from Cavill Avenue and a 5-minute walk from Surfers Paradise Beach. Slingshot and Centro Surfers Paradise are also within half a mile (1 km).

What's nearby

  • Cavill Avenue - 2 min walk - 0.2 km
  • Slingshot - 2 min walk - 0.2 km
  • Chevron Renaissance - 3 min walk - 0.3 km
  • Surfers Paradise Beach - 3 min walk - 0.3 km
  • SkyPoint Observation Deck - 5 min walk - 0.5 km

Getting around

  • Cypress Avenue Station - 9 min walk
  • Varsity Lakes Station - 15 min drive
  • Coolangatta Airport (OOL) - 38 min drive

Restaurants

  • ‪Surfers Paradise Beer Garden - ‬2 min walk
  • ‪Gong Cha Surfers Paradise - ‬2 min walk
  • ‪Wendy's - ‬3 min walk
  • ‪Goldie’s - ‬1 min walk
  • ‪The Island Rooftop - ‬1 min walk

About this property

Novotel Surfers Paradise

4.5-star luxury hotel near Cavill Avenue, connected to a shopping center
As a guest of Novotel Surfers Paradise, you'll find an outdoor pool, an outdoor tennis court, a hot tub, and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 6749 square feet (627 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the luxury Novotel Surfers Paradise. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Gold Coast hotel is smoke free.

  • 408 guestrooms or units
  • 36 levels
  • 6749 sq ft of conference space
  • 627 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Computer for guest use
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Novotel Surfers Paradise offers 408 accommodations with safes and coffee/tea makers. Rooms open to balconies. 49-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

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Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (AUD 25 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:00 AM on weekends; AUD 30 to 42 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Heated pool
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Shopping mall

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible shuttle
  • Elevator (79 inch wide door)
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 49-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: AUD 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 30 to 42 per person
  • Covered self parking fee: AUD 25 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Grand Chancellor
Grand Chancellor Surfers Paradise
Novotel Surfers Paradise Hotel
Surfers Paradise Grand Chancellor
Hotel Grand Chancellor Surfers Paradise Gold Coast
Novotel Surfers Paradise Hotel
Novotel Surfers Paradise Surfers Paradise
Novotel Surfers Paradise Hotel Surfers Paradise

Novotel Surfers Paradise Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 597 out of 1345 reviews
Rating 8 - Good. 373 out of 1345 reviews
Rating 6 - Okay. 209 out of 1345 reviews
Rating 4 - Poor. 87 out of 1345 reviews
Rating 2 - Terrible. 79 out of 1345 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. The staff were so friendly and professional. Buffet breakfast was a disappointment but not important enough to rate you down. We were upgraded to a bigger room on arrival, which was fantastic and unexpected. Will definitely stay again
Stayed 2 nights in Aug 2025

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very last minute booking for business but was impressed by the hotel. Great location and value for money.
Stayed 1 night in Jul 2025

6/10 Okay

Kirsten

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The cleanliness could have been a lot better
Stayed 2 nights in Aug 2025

8/10 Good

Nicole

Travelled with family
Liked: Staff & service, property conditions & facilities
The room was great for 4 with 2 beds. However the room did smell like dogs. I think it was on the chairs. It wasn’t overly strong but we could definitely smell in on arrival. No milk in the fridge for coffee and only 4 coffee packets for 3 days. We did ask for more. We spent $50 on parking which would have been nice if parking was included. Location and staff were awesome.
Stayed 3 nights in Aug 2025

6/10 Okay

Sean

Disliked: Amenities, property conditions & facilities
The outside noise of the surrounds made it difficult to enjoy.
Stayed 1 night in Aug 2025

6/10 Okay

Marcus

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Found a pill on the ground ,no bin bags in bins, check in staff was rude, booked a sea view room paid extra to get a room facing north
Stayed 1 night in Aug 2025

10/10 Excellent

HARJINDER

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2025

6/10 Okay

Nanami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like that there were Indian tourists being unhygenic at the buffet and that this was not policed. They were also sitting crossed legged and barefoot in reception with their feet on furniture. Again no one was discouraging this disgusting behaviour.
Stayed 6 nights in Aug 2025

10/10 Excellent

Nevenko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked room Very clean etc A bit loud at night time but still ok
Stayed 5 nights in Aug 2025

8/10 Good

Kirstin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Strange having windows in the bathroom out in to the bed area.
Stayed 2 nights in Aug 2025

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Kim

Stayed 1 night in Aug 2025

8/10 Good

andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, Superior room was spacious and came with a good bathroom. Would have been better if it was sound insulated better.
Stayed 4 nights in Jul 2025

8/10 Good

melissa

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Robbie

Travelled with partner
Disliked: Cleanliness, staff & service
I didn't like my stay , reception staff was rude ,food was poor ,and the breakfast made us feel ill as it's cold ,steaks delivered by restaurant were over cooked for lunch . I'd never stay at that place again even if it was free
Stayed 2 nights in Aug 2025

8/10 Good

Leigh-Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in ocean view superior room. Did think it was on the small side. Beds were comfortable however really should upgrade to queens instead of doubles. Bathroom was small and not a great shower head. Should have just done shower cubicle not shower over bath for more room to change comfortably. Fantastic view. Great location easy walk to Cavill mall and all the convenience of that area. Does come with a level of noise from that location. Breakfast buffet was great. Would stay again for such a great location.
Stayed 1 night in Aug 2025

8/10 Good

gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 5 nights in Aug 2025

10/10 Excellent

Zoe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It will be warmer if there is an extra blanket for each person as it is still very cold in winter.
Stayed 1 night in Aug 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Michelle

Stayed 3 nights in Jul 2025

8/10 Good

Trent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

Allwyn Devapriyan

Travelled with family
Liked: Cleanliness, staff & service
The rooms where very cold. Heating was not effective. When we raised the concern they just provided with blankets. No initiative to fix the issue. Cleaning staff where great, breakfast was good. Family friendly hotel but they can improve the heating.
Stayed 3 nights in Jul 2025

10/10 Excellent

Thomas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for us and the location is amazing. Hotel is definitely aging but still good quality.
Stayed 3 nights in Jul 2025