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Novotel Surfers Paradise

4.5 star property
4.5-star luxury hotel near Surfers Paradise Beach, connected to a shopping center

Choose dates to view prices

Photo gallery for Novotel Surfers Paradise

Penthouse, 4 Bedrooms
Beach/ocean view
Penthouse, 4 Bedrooms
Outdoor pool, a heated pool, sun loungers
Bar (on property)

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD, 4217
  • Place, Cavill Avenue
    ‪2 min walk‬
  • Place, Slingshot
    ‪2 min walk‬
  • Place, Surfers Paradise Beach
    ‪3 min walk‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪27 min drive‬

Room options

View all photos for Deluxe Room, Multiple Beds (Family)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, Multiple Beds (Family)

8.2 out of 10
Very good
(12 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(15 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, 2 Double Beds

8.4 out of 10
Very good
(12 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

8.0 out of 10
Very good
(66 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(10 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, 2 Double Beds

8.0 out of 10
Very good
(43 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Executive Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(8 reviews)
  • 35 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(31 reviews)
  • 30 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, 2 Double Beds, Ocean View

7.8 out of 10
Good
(28 reviews)
  • 30 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Executive Room, 1 King Bed, Ocean View

8.4 out of 10
Very good
(20 reviews)
  • 35 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(50 reviews)
  • 30 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Room, 2 Double Beds, Ocean View

8.6 out of 10
Excellent
(30 reviews)
  • 30 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room, Multiple Beds (Family)

Family Room, Multiple Beds (Family)

Family Room, Multiple Beds (Family)

8.0 out of 10
Very good
(38 reviews)
  • 43 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Superior Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Room, 1 King Bed

8.4 out of 10
Very good
(27 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

7.6 out of 10
Good
(7 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, 4 Bedrooms

Penthouse, 4 Bedrooms

Penthouse, 4 Bedrooms

  • Sleeps 8
  • 2 Double Beds

About the area

Gold Coast

Oceanside stay.A stay at this Surfers Paradise hotel places you steps from Cavill Avenue and a 5-minute walk from Surfers Paradise Beach. Centro Surfers Paradise and Slingshot are also within half a mile (1 km).

What's nearby

  • Cavill Avenue - 2 min walk - 0.2 km
  • Slingshot - 2 min walk - 0.2 km
  • Chevron Renaissance - 3 min walk - 0.3 km
  • Surfers Paradise Beach - 3 min walk - 0.3 km
  • SkyPoint Observation Deck - 5 min walk - 0.5 km

Getting around

  • Cypress Avenue Station - 9 min walk
  • Varsity Lakes Station - 15 min drive
  • Coolangatta Airport (OOL) - 40 min drive

Restaurants

  • ‪Surfers Paradise Beer Garden - ‬2 min walk
  • ‪Wendy's - ‬3 min walk
  • ‪Love Italy Restaurant & Bar - Surfers Paradise Beach - ‬3 min walk
  • ‪Gong Cha Surfers Paradise - ‬2 min walk
  • ‪Lot 1 Coffee - ‬1 min walk

About this property

Novotel Surfers Paradise

4.5-star luxury hotel near Surfers Paradise Beach, connected to a shopping center
As a guest of Novotel Surfers Paradise, you'll find an outdoor pool, an outdoor tennis court, a hot tub, and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 6749 square feet (627 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the luxury Novotel Surfers Paradise. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Gold Coast hotel is smoke free.

  • 408 guestrooms or units
  • 36 levels
  • 6749 sq ft of conference space
  • 627 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Computer for guest use
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Novotel Surfers Paradise offers 408 accommodations with safes and coffee/tea makers. Rooms open to balconies. 49-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

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Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (AUD 25 per day)
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:00 AM on weekends; AUD 30 to 42 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Heated pool
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Shopping mall

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible shuttle
  • Elevator (79 inch wide door)
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 49-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: AUD 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 30 to 42 per person
  • Covered self parking fee: AUD 25 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Grand Chancellor
Grand Chancellor Surfers Paradise
Novotel Surfers Paradise Hotel
Surfers Paradise Grand Chancellor
Hotel Grand Chancellor Surfers Paradise Gold Coast
Novotel Surfers Paradise Hotel
Novotel Surfers Paradise Surfers Paradise
Novotel Surfers Paradise Hotel Surfers Paradise

Novotel Surfers Paradise Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 608 out of 1393 reviews
Rating 8 - Good. 396 out of 1393 reviews
Rating 6 - Okay. 219 out of 1393 reviews
Rating 4 - Poor. 88 out of 1393 reviews
Rating 2 - Terrible. 82 out of 1393 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Emily

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay at the Novotel. Staff were friendly, buffet breakfast was awesome, pool was nice and it was in a great location. Parking got a bit crowded on Saturday evening and difficult to find a park in the surfers mall car park, frustrating when you’ve paid $25 per day and had to drive around for 30+ minutes to find a park to get up to your room. Overall, it was an excellent experience and I will be staying at the Novotel again.
Stayed 2 nights in Oct 2025

10/10 Excellent

Wayne

Stayed 1 night in Aug 2025

10/10 Excellent

Adelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and room were exactly what we were looking for and the service was excellent.
Stayed 3 nights in Oct 2025

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

8/10 Good

Rupesh

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
I booked a 3 stay in a executive room ocean view to celebrate my wife’s 30th and our anniversary.. I clearly mentioned to them over phone call about this.. I also emailed the hotel and Harvey hill reservation agent assured me to look into this.. I expected small amenity as a surprise for my wife.. but nothing was arranged or organised.. though I was willing to pay for it.. really disappointed about the arrangement .. room was not even cleaned properly.. just the bed was made.. dirty cups and stuffs were left behind upon cleaning.. tea bags and toiletries not topped up.. staffs were friendly and locations is just WOW.. but overall I enjoyed my stay.. good and lively environment.. plenty of options around.. breakfast and dinner options available .. but definitely worth the visit.. Gold Coast you have my heart..
Night view from room
Night view from ocean view room.. just wow
Stayed 3 nights in Oct 2025

8/10 Good

Leanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No microwave or freezer. No bags in bins.
Stayed 4 nights in Oct 2025

6/10 Okay

Vibhor

Travelled with family
Disliked: Amenities
One has to use centre’s parking which is $25
Stayed 2 nights in Oct 2025

10/10 Excellent

Bartholomew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2025

8/10 Good

Jessica

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
overall the room was nice, other than the fact that online it shows a really nice bathroom but in person it was the complete opposite
Stayed 3 nights in Oct 2025

6/10 Okay

RYUSUKE, shibuya-ku

Travelled with family
Liked: Cleanliness, staff & service
The ocean view is nice. The location is extremely convenient, and the room was clean and good enough as a simple place to stay. However, the facility is quite old. The windows didn’t close properly, so I could hear music from outside all night long. I booked two rooms, and both had the same issue. Since there are many clubs nearby, it’s better to know that in advance.
Stayed 1 night in Sep 2025

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything it was amazing thank you
Stayed 3 nights in Oct 2025

2/10 Terrible

Amelia

Stayed 1 night in Sep 2025

4/10 Poor

Ashleigh

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights and probably one of the most disorganised hotel I’ve come across. Phone didn’t work to call reception the first night to request a blanket. Was told they would come fix the phone the next day which was perfectly fine. Second day/night house keeping had been and they took all our towels and never replaced them with fresh ones so we had nothing for the second night, tried calling reception again and phone still didn’t work. So my poor daughter who just had a shower had no towel, they also took our second key card which is very concerning. Went to reception to request more towels and explain the key card situation and not even an apology just okay well kinda not our problem situation…. Overall location is good for Surfers, but they really need to pick up their act. Don’t recommend
Stayed 2 nights in Oct 2025

8/10 Good

magda

Stayed 5 nights in Sep 2025

8/10 Good

dongbiao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean view
Stayed 2 nights in Oct 2025

10/10 Excellent

Shaun

Stayed 1 night in Sep 2025

6/10 Okay

MARK

Travelled with partner
Liked: Staff & service, amenities
Great view and location. The place is getting a little dated. Bathroom drainage and fittings need attention. Not sure why it’s taking so long for the external work.
Stayed 3 nights in Oct 2025

8/10 Good

Lealoi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Staff are great as well as the breakfast buffet
Stayed 1 night in Oct 2025

2/10 Terrible

Nuri

Liked: Staff & service
Stayed 1 night in Oct 2025

6/10 Okay

Caitlin

Travelled with partner
Liked: Cleanliness, staff & service
the ocean was very visible, however unfortunately we encountered two minor inconveniences; the fridge in the room didn’t work and when we were given a new one that one was ridiculously cold and froze all our foods, and on the last night we noticed the ceiling in the bathroom was leaking
Stayed 2 nights in Oct 2025

6/10 Okay

Omar

Travelled with group
Liked: Cleanliness, property conditions & facilities

Too noisy

Excellent location, reasonably nice and big room but too bloody noise. Not family friendly at all. The noise continued until about 3am.
Stayed 3 nights in Sep 2025

10/10 Excellent

Ruvin

Travelled with group
Liked: Amenities
Ocean view is impressive
Stayed 1 night in Oct 2025

8/10 Good

craig

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Location
Stayed 2 nights in Oct 2025

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and clean room. Will be back
Stayed 1 night in Oct 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Oct 2025