Novotel Surfers Paradise

4.5 star property
4.5-star luxury hotel near Cavill Avenue, connected to a shopping center

Choose dates to view prices

Photo gallery for Novotel Surfers Paradise

Exterior
Outdoor pool, a heated pool, sun loungers
Exterior
Deluxe Room, 2 Double Beds, Ocean View
Daily cooked-to-order breakfast for a fee

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD, 4217
  • Place, Cavill Avenue
    ‪2 min walk‬
  • Place, Slingshot
    ‪2 min walk‬
  • Place, Surfers Paradise Beach
    ‪3 min walk‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪31 min drive‬

Room options

Deluxe Room, Multiple Beds (Family)

8.2 out of 10
Very good
(13 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(15 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Deluxe Room, 2 Double Beds

8.4 out of 10
Very good
(15 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Superior Room, 2 Double Beds

8.0 out of 10
Very good
(72 reviews)
  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(10 reviews)
  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Deluxe Room, 2 Double Beds

8.0 out of 10
Very good
(47 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Executive Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(8 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Deluxe Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(39 reviews)
  • Partial ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Deluxe Room, 2 Double Beds, Ocean View

8.0 out of 10
Very good
(37 reviews)
  • Partial ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Executive Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(22 reviews)
  • Partial ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Superior Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(56 reviews)
  • Partial ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Superior Room, 2 Double Beds, Ocean View

8.8 out of 10
Excellent
(33 reviews)
  • Partial ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Family Room, Multiple Beds (Family)

8.0 out of 10
Very good
(39 reviews)
  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

Superior Room, 1 King Bed

8.2 out of 10
Very good
(32 reviews)
  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Superior Room, 1 King Bed

7.6 out of 10
Good
(7 reviews)
  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Penthouse, 4 Bedrooms

  • Ocean view
  • Sleeps 8
  • 2 Double Beds
  • Free WiFi

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About the area

Gold Coast

Oceanside stay.A stay at this Surfers Paradise hotel places you steps from Cavill Avenue and a 5-minute walk from Surfers Paradise Beach. Centro Surfers Paradise and Slingshot are also within half a mile (1 km).

What's nearby

  • Cavill Avenue - 2 min walk - 0.2 km
  • Slingshot - 2 min walk - 0.2 km
  • Surfers Paradise Beach - 3 min walk - 0.3 km
  • Chevron Renaissance - 5 min walk - 0.5 km
  • SkyPoint Observation Deck - 5 min walk - 0.5 km

Getting around

  • Cypress Avenue Station - 9 min walk
  • Varsity Lakes Station - 26 min drive
  • Coolangatta Airport (OOL) - 40 min drive

Restaurants

  • ‪Surfers Paradise Beer Garden - ‬2 min walk
  • ‪The Island Rooftop - ‬2 min walk
  • ‪Gong Cha Surfers Paradise - ‬2 min walk
  • ‪Milky Lane Surfers Paradise - ‬2 min walk
  • ‪Lot 1 Coffee - ‬1 min walk

About this property

Novotel Surfers Paradise

4.5-star luxury hotel near Cavill Avenue, connected to a shopping center
As a guest of Novotel Surfers Paradise, you'll find an outdoor pool, an outdoor tennis court, a hot tub, and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 6749 square feet (627 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the luxury Novotel Surfers Paradise. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Gold Coast hotel is smoke free.

  • 408 guestrooms or units
  • 36 levels
  • 6749 sq ft of conference space
  • 627 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Computer for guest use
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Novotel Surfers Paradise offers 408 accommodations with safes and coffee/tea makers. Rooms open to balconies. 49-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Similar properties

Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (AUD 27 per day)
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AUD 30 to 42 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Heated pool
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Shopping mall

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible shuttle
  • Elevator (79 inch wide door)
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 49-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from April 20 2026 to June 25 2026 (dates subject to change):
  • Hot tub
  • Swimming pool
The following facilities are closed seasonally each year. They will be closed from July 13 to September 17:
  • Hot tub
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 30 to 42 per person
  • Covered self parking fee: AUD 27 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Some water is reused through a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Grand Chancellor
Grand Chancellor Surfers Paradise
Novotel Surfers Paradise Hotel
Surfers Paradise Grand Chancellor
Hotel Grand Chancellor Surfers Paradise Gold Coast
Novotel Surfers Paradise Hotel
Novotel Surfers Paradise Surfers Paradise
Novotel Surfers Paradise Hotel Surfers Paradise

Frequently asked questions

How close is Novotel Surfers Paradise to the airport?

Novotel Surfers Paradise is 19.1 mi (40-min drive) away from the Coolangatta Airport (OOL) airport, the closest popular airport to the property.

How much does it cost to stay at Novotel Surfers Paradise?

As of May 27, 2026, prices found for a 1-night stay for 2 adults at Novotel Surfers Paradise on Jun 1, 2026 start from CA $170, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Novotel Surfers Paradise have an airport shuttle?

Airport shuttle services are not available at Novotel Surfers Paradise.

How close is Novotel Surfers Paradise to the beach?

This hotel is a short 3-minute walk from Surfers Paradise Beach and 13-minute walk from Budds Beach. Don't forget your sunscreen!

Does Novotel Surfers Paradise offer free breakfast?

Free breakfast isn’t provided at Novotel Surfers Paradise, but cooked-to-order breakfast is offered for a fee of between AUD 30 and 42 per person. It's available on weekdays from 6:30 AM to 10:00 AM and weekends from 6:30 AM to 11:00 AM.

Is there a casino at Novotel Surfers Paradise?

No, there is no casino at this hotel, but The Star Gold Coast (5-min drive) is nearby.

What time is check-in at Novotel Surfers Paradise?

Check-in start time: 2:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Novotel Surfers Paradise?

Free parking is not available at this hotel. Self parking is available for AUD 27 per day.

Does Novotel Surfers Paradise have a pool?

Novotel Surfers Paradise features an outdoor pool. The pool is closed seasonally each year from July 13 to September 17. The pool will be unavailable from April 20 2026 to June 25 2026 (dates subject to change).

Does Novotel Surfers Paradise have a restaurant?

Novotel Surfers Paradise is home to BLVD Cafe & Bar, which features light fare and brunch.

Does Novotel Surfers Paradise have a spa?

There are no spa services available at this hotel.

How close is Novotel Surfers Paradise to downtown Gold Coast?

Novotel Surfers Paradise is 1 mi away from Gold Coast.

Novotel Surfers Paradise Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 647 out of 1505 reviews
Rating 8 - Good. 432 out of 1505 reviews
Rating 6 - Okay. 248 out of 1505 reviews
Rating 4 - Poor. 97 out of 1505 reviews
Rating 2 - Terrible. 81 out of 1505 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Gurpreet

Liked: Cleanliness, amenities, property conditions & facilities
best place to stay
Stayed 5 nights in Feb 2026

10/10 Excellent

Loredana

Liked: Cleanliness, amenities, property conditions & facilities
The staff was smiling and super friendly from the time I arrived and daily. The room was immaculate, clean with amazing views of surfers paradise beach and around. It is close walking distance to trans,shipping,beach and attractions Highly recommend the lan bathhouse next door for spa treatment
Stayed 5 nights in Feb 2026

6/10 Okay

Sarah

Stayed 1 night in Feb 2026

10/10 Excellent

Cooper

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, close to beach and all things Gold Coast. Excellent friendly staff, perfect romantic get away.
Stayed 6 nights in Feb 2026

6/10 Okay

Ryan

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
The room was run down and smelled of mildew during our stay. It definitely needs a little renovation. There were chips everywhere on the furniture, the bathroom tiles. the bottom of the door the paint was coming of curling.Also if your room faces cavil ave then be prepared for noise all night as its not sound proof and i could not sleep. The front desk staff was great checkin and check out where a breeze.
Stayed 1 night in Feb 2026

8/10 Good

William

Stayed 2 nights in Feb 2026

6/10 Okay

matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was ok. I ordered Room service for dinner and the burger I ordered arrived raw. There was no previous mention about the noise - I could hear/feel the bass from local nightclubs all the way up into the early hours of the morning even on floor 29. As this was a work visit I really needed quality sleep, which I was not allowed. Had I had known, I would have booked elsewhere. Staff were super friendly and location is good if you’re looking to be central to all the action of Surfers Paradise.
Stayed 1 night in Feb 2026

8/10 Good

BIKASH

Stayed 2 nights in Feb 2026

4/10 Poor

Olivia

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The drinking glasses were not washed properly. Full of soap. The hotel also lost power for 5 - 6 hours around 9 pm until 2-3 am and we were not notified or informed/ even a simple apology during checkout .we had to sleep without the air con in the humid QLD weather. Location was great.
Stayed 4 nights in Feb 2026

10/10 Excellent

Behiye

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Room was clean had a beautiful view and all staff were nice and helpful
Stayed 2 nights in Feb 2026

6/10 Okay

Deanna

Stayed 2 nights in Feb 2026

8/10 Good

emily

Travelled with group
Liked: Cleanliness
Great hotel but no wifi
Stayed 5 nights in Feb 2026

8/10 Good

Karen

Stayed 5 nights in Feb 2026

8/10 Good

Adrian

Travelled with partner
Liked: Amenities, property conditions & facilities
Good location. Comfortable room. Helpful staff. However the carpet in the breakfast room was very grubby, with trodden in food.
Stayed 5 nights in Feb 2026

2/10 Terrible

Miriam

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
ammenities were lacking the pool wasn’t available till 4pm and i wasn’t made aware of that upon booking. Rooms could have been cleaner. Carpets in hall ways smell like very strong mould
Stayed 4 nights in Feb 2026

6/10 Okay

Leanne

Travelled with family
Liked: Cleanliness, property conditions & facilities
Taps in bathroom need to be fixed. Staff was very friendly. No pool due to maintenance work. They had organised for us to go swimming in a different hotel.
Stayed 3 nights in Feb 2026

10/10 Excellent

Yanina Fernanda

Travelled with group
Liked: Cleanliness
The rooms were neat and clean. They could do with an upgrade. Pool was too small. The staff were great. Shout out to Martin. He was great! The location was great.
Stayed 3 nights in Feb 2026

6/10 Okay

Denise

Disliked: Cleanliness, amenities, property conditions & facilities
Having stayed for 3 days in room 2208 which was good i had to move for my further two day stay to room 3115. The difference was remarkable. Room 3115; the safe didnt work, the balcony door catch was broke , the curtains were hanging off their hooks , the floor had not been washed as there was sand underfoot wherever i walked. The toilet seat in the bathroom did not fit correctly, in general the room needed a total refurb...very disappointing. Martin on reception was extremely helpful , advising me of places to visit not mentioned in the guide book. David on concierge duty was also very helpful especially with my room move. Whilst he was unable to comment he understood my disappointment. If room 3115 had been my first experience i would definitely not have extended my stay.
Stayed 2 nights in Feb 2026

8/10 Good

Brian

Liked: Cleanliness, amenities
Room clean, great location right in the heart of Sufers paradise. Pool area could be better, no bar and the need to go from the 5th to the ground floor to get a drink or snack isn't brilliant especially as it's through a child proof gate, door key access controlled door, and doorkey access controlled lift, is a poor customer experience and difficult carrying even two schooners. Bathroom not brilliant, bit tired. Breakfast pretty good, but doesn't open til 6.30 am, which is like 7.30 if you're heading to Sydney or the central coast that day on an early start.
Stayed 2 nights in Feb 2026

6/10 Okay

Blair

Travelled with partner
Liked: Amenities
The room view was first class! Found the shower a complete pain in the butt as the track cannot stop the water flowing onto the bathroom floor. Staff pleasant when engaged but generally look morose and like they would rather be anywhere else, a general low energy vibe. Took three requests over four days to fix an issue with the TV coming on randomly during the night and waking us up. Good comms re the renovation and the tradies on site where the friendliest people around.
Stayed 5 nights in Feb 2026

10/10 Excellent

Samuel Antonio

Stayed 7 nights in Feb 2026

6/10 Okay

Lidia

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Staff were amazing- but the room wasn’t cleaned properly- wasn’t vacuumed once in a week stay and bed sheets were not cleaned.
Stayed 6 nights in Feb 2026

8/10 Good

SAED

Travelled with partner
Good service, good stuff five star
Stayed 3 nights in Feb 2026

8/10 Good

Denise

Liked: Cleanliness
The room was spacious , clean and with a lovely view of the ocean. Reservation staff very friendly and helpful. Breakfast was excellent. My critisism; the restaurant being closed in the evening...the cafe area is too noisey and uninviting for a meal...okay for a snack.
Stayed 3 nights in Feb 2026

6/10 Okay

Dervis

Liked: Cleanliness, amenities
Location is nice but the hotel needs a major upgrade as it is very old.
Stayed 1 night in Dec 2025