10/10 Excellent
Wesley
Travelled with family and small children
Mar 24, 2025
We visited Princess Grand with a group of 15 (9 kids under 14 and 6 parents). Our experience was all around excellent! The customer service, the food, the drinks, the entertainment were all excellent. We have stayed in a dozen of "all inclusive" resorts around the Caribbean for the past 10 years and our experience at the Princess Grand Jamaica was the best so far. It is a new resort and they seem to have the operational kinks worked out. We'd like to give kudos to several of the staff that took care of us all - below is a list of some, but not all: Clinton - server at the reef
Shaunoozie - Moonlight bar (incredible personality and service)
Janelle - Moonlight bar (excellent service, kind, warm)
Kanisha - Food Market (excellent service, kind, remembered our drinks and individual wishes for each breakfast for 5 days)
Shanalee - Moonlight bar (excellent service, kind)
Apphia - Front Desk (excellent service, kind)
Duel - Bar at Italian Restaurant (excellent service, great conversationalist, warm)
The Boat Rental Guys (during the week of Feb 17 2025)
Princess (her name) - At Caribe rental (excellent service)
Andre - Valet / Bell Hop area (excellent service)
There were many more. Running an all-inclusive has to be difficult when you're providing "all you care to consume" food and drink to your patrons (potentially thousands) all day. . .and "all at once" during breakfast, lunch and dinner. These guys did it! Thank you Princess Grand Jamaica!
Wesley
Stayed 5 nights in Feb 2025