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"I recently stayed at this hotel, and unfortunately, it was a sequence of service failures from start to finish. The Check-in Chaos Upon arrival, we were told our room wasn't ready. We ended up waiting for several hours in the lobby. While management claimed this was an "unusual situation," the sight of multiple guests sleeping on the lobby suggested otherwise. To make matters worse, we were never given a time estimate for our room, and the staff seemed completely indifferent—likely due to burnout—offering zero apologies or proactive information. Reservation Issues There was a bizarre moment of friction where the front desk claimed they couldn't find our Hotels.com reservation. This was clearly a stalling tactic or a system error on their end, as the hotel staff had successfully located that same reservation over the phone just 30 minutes prior when we called to arrange the airport shuttle. The Restaurant Experience With nowhere to go, we decided to eat at the hotel restaurant. Even this was a struggle. After 30 minutes of waiting for a simple order (2 Greek salads and a Coke), we had to follow up with the staff just to get our food. Management's Response When I finally spoke to management and requested a small gesture on the restaurant bill to compensate for the hours of waiting and the lack of a room, I was met with a flat refusal. Verdict A hotel is more than just a bed; it’s about service. The complete lack of empathy from the staff and the refusal to acknowledge their "