2/10 â Terrible
Grace
Voyage de couple
15 juin 2025
Points faibles : PropretĂ©, commoditĂ©s et Ă©tat et installations de lâhĂ©bergement.
We arrived and the room 5 was in the state as shown in images, we had to find alternative accomodation because they couldnât get us another room. We then were told that we could go to room 6 in the morning, the âteamâ confirmed it was clean. We showed up the next day, and suprise!That room was in a similar state. We then called multiple times and ended up having to sit in the pouring rain with nowhere to go because the cleaner wouldnât answer the phone until lunchtime. The cleaner arrived and did not even clean the toilet properly or sweep/vacuum the floor. We ended up putting up with it bc we were exhausted with how we had been treated. Then, we spend the entirety of our 10 night stay, calling and emailing to get some sort of resolution. The kept telling me that it was being taken seriously, but I was the one constantly following it up with calls and emails until day 9 when they finally let us speak to a supervisor. if you are planning on staying for longer than a couple days you will not be provided fresh towels, toilet paper or clean sheets. Itâs your responsibility to spend over ÂŁ5 to wash them - not mentioned at all. Also, it states on the listing thereâs reception, there isnât everyone works remotely. So if you want help, good luck. And to top it all off, the rest of the property is gross. There was smashed glass all in the outdoor area and rubbish and leafs in the hallway, itâs rented apartments upstairs so constant smell of illegal substance in the âreceptionâ area!!
Grace
Séjour de 11 nuits en juin 2025