6/10 Okay
Jane
Travelled with family and small children
May 11, 2025
Liked: Staff & service, amenities, property conditions & facilities
We had 2 rooms on the 7th floor with fantastic views and the staff were nice but housekeeping fell short of a 4 star hotel. After our first night housekeeping did not remove or replace dirty glasses and mugs or replace water and tea. I had to call the desk about it. The third day we went touring through London and returned exhausted at 3.30pm and the rooms were not made up. The housekeepers excuse was they had to clean the check out rooms. That is not an excuse as check in isn’t until 3pm. So we had to disappear for an hour or so for the room to be attended to. Upon return we laid down for a rest only to have them knock and come in to see if everything was ok. In the meantime my son had given a load of laundry to a housekeeping staff who went off to get the list which he said wasn’t necessary to fill in. But we should have taken a look at it as they charged us over £400, so please be aware! When we finally went to bed that night the sheets were wet! So we had to wait for them to change the sheets for us. We booked this holiday from Canada for our grandson’s 6th birthday and for us to reconnect with friends and family. My son said to me “don’t be booking any crappy hotel” so I booked your 4 star hotel which unfortunately did not meet our expectations as the housekeeping was not up to par and spoiled what could have been a wonderful trip.
Jane
Stayed 1 night in May 2025