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The Chapter - Leisure Inn Hotel

2.0 star property
Hotel near Hyde Park in London

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Photo gallery for The Chapter - Leisure Inn Hotel

Miscellaneous
Premium Double Room, Ensuite | View from property
Deluxe Double Room, Ensuite (Premium)
Lobby
Property entrance

Reviews

6.8 out of 10

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

View in a map
40-41 Leinster Gardens, London, England, W2 3AN
  • Place, Queensway
    ‪3 min walk‬
  • Place, Kensington Gardens
    ‪5 min walk‬
  • Place, Hyde Park
    ‪9 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪36 min drive‬

Room options

View all photos for Premium Quadruple Room, Ensuite

Premium Quadruple Room, Ensuite

Premium Quadruple Room, Ensuite

  • 7 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Premium Single Room, Shared Bathroom

Premium Single Room, Shared Bathroom

Premium Single Room, Shared Bathroom

  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Premium Single Room, Private Bathroom

Premium Single Room, Private Bathroom

Premium Single Room, Private Bathroom

  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Premium Triple Room, Ensuite

Premium Triple Room, Ensuite

Premium Triple Room, Ensuite

  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Premium Twin Room, Ensuite

Premium Twin Room, Ensuite

Premium Twin Room, Ensuite

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Triple Room, Ensuite (Family)

Premium Triple Room, Ensuite (Family)

Premium Triple Room, Ensuite (Family)

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Quadruple Room, Ensuite (Premium)

Family Quadruple Room, Ensuite (Premium)

Family Quadruple Room, Ensuite (Premium)

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Deluxe Double Room, Ensuite (Premium)

Deluxe Double Room, Ensuite (Premium)

Deluxe Double Room, Ensuite (Premium)

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Double Room, Ensuite

Premium Double Room, Ensuite

Premium Double Room, Ensuite

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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Lobby sitting area

citizenM London Bankside

London City Centre
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.6 out of 5, Wonderful, 1,010 reviews
The price is CA $173
CA $207 total
includes taxes & fees
Nov 23 - Nov 24
citizenM London Bankside

About the area

London

London City Centre stay.Within a 15-minute walk of this London City Centre hotel, you'll find Hyde Park and Kensington Gardens. Marble Arch and Oxford Street are also within 2 miles (3 km).

What's nearby

  • Westbourne Grove - 2 min walk - 0.2 km
  • Queensway - 3 min walk - 0.3 km
  • Kensington Gardens - 5 min walk - 0.4 km
  • Paddington Central - 9 min walk - 0.8 km
  • Hyde Park - 9 min walk - 0.8 km

Getting around

  • Bayswater Underground Station - 6 min walk
  • London Paddington Station - 9 min walk
  • London City Airport (LCY) - 66 min drive

Restaurants

  • ‪Halepi - ‬3 min walk
  • ‪Prince Alfred - ‬4 min walk
  • ‪Gold Mine - ‬5 min walk
  • ‪Bella Italia - ‬5 min walk
  • ‪Med Salleh Kopitiam - ‬6 min walk

About this property

The Chapter - Leisure Inn Hotel

Hotel near Hyde Park in London
Public spaces have free WiFi.

Smoking is allowed in designated areas at this London hotel.

  • 50 guestrooms or units
  • Front desk (24 hours)
  • Storage area for luggage
  • Smoking in designated areas
The Chapter - Leisure Inn Hotel offers 50 accommodations with hair dryers and irons/ironing boards. Cable television is provided.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

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  • Breakfast available
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CA $166 total
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Visual fire alarm

Room amenities

Entertainment

  • Cable channels

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. No onsite parking is available. This property accepts Visa, Mastercard, and debit cards. Cash is not accepted. 

Property Registration Number 13629851

Property is also known as

The Chapter Leisure Inn
The Chapter - Leisure Inn Hotel Hotel
The Chapter - Leisure Inn Hotel London
The Chapter - Leisure Inn Hotel Hotel London

Reviews

The Chapter - Leisure Inn Hotel Reviews

6.8

6.8/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness
Rating 10 - Excellent. 36 out of 150 reviews
Rating 8 - Good. 33 out of 150 reviews
Rating 6 - Okay. 41 out of 150 reviews
Rating 4 - Poor. 24 out of 150 reviews
Rating 2 - Terrible. 16 out of 150 reviews

Reviews

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service
Yes
Stayed 1 night in Oct 2025

4/10 Poor

A O

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

8/10 Good

Philip

Travelled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2025

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Jul 2025

4/10 Poor

Roberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Indoor aircon not efficient
Stayed 4 nights in Aug 2025

6/10 Okay

Alston

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed here on a budget trip with 3 other individuals. Good price for budgeting folks, but not comfortable or convenient as far as stay. No fridge, microwave. No air condition, handy during the summer. Beds were ok but you get what you pay for. Somewhat near certain rail stations which is good. Front desk relatively friendly. Overall not the best but not the worst. Will recommend for single travelers on a budget.
Stayed 6 nights in Aug 2025

8/10 Good

Alexis

Travelled with group
Liked: Staff & service, amenities
The hotel was near three tube lines and therefore it is very convenient for visiting all areas of London.
Stayed 6 nights in Jul 2025

6/10 Okay

Theophilus Ewu

Liked: Staff & service
Stayed 4 nights in Jul 2025

4/10 Poor

OLIVER CHRISTIAN RUSSELL

Travelled with family
Disliked: Amenities
Perfunctory and non too friendly welcome. Previous guests’ towels left inside cupboards. Remote control on ground behind bed. No fridge. No BBC TV channels, just a few random freeview channels. Noisy above from smoking area. Certainly not good value for money. Would not recommend it.
Stayed 2 nights in Aug 2025

8/10 Good

Malakai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite small but pretty comfortable and near plenty of tube stations. It’s perfect if you are looking for something affordable and near by plenty of restaurants
Stayed 4 nights in Jul 2025

8/10 Good

Alfre

Travelled with group
Liked: Cleanliness, staff & service, amenities
It’s good but it doesn’t have AC
Stayed 3 nights in Jul 2025

10/10 Excellent

Dashamir

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Jul 2025

10/10 Excellent

Esteban

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location friendly staff
Stayed 2 nights in Jul 2025

6/10 Okay

Michael

Travelled with family

Ok for the price

Bare minimum hotel, well located.
Stayed 3 nights in Jul 2025

10/10 Excellent

Rhys

Stayed 1 night in Jul 2025

4/10 Poor

Jung

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Disappointing Stay Despite Good Location We had a very unpleasant experience at The Chapter Leisure Inn. Upon check-in, we were given a first-floor room that was clearly not remodeled — everything felt dingy, stained, and dirty. It was in no condition for a family stay, and I refused to accept it. After initially being told that all rooms were booked and nothing else was available, the front desk eventually offered to show us another 4-person room on the third floor. While we appreciated the effort, the room was incredibly small — barely enough space for our luggage — and uncomfortably hot. The window wouldn’t stay open on its own and slammed shut loudly after a short while. We had to wedge a pillow under it just to reduce the noise and avoid being startled every time it closed on its own. Overall, it was a miserable and uncomfortable stay. On the positive side, the staff were polite, and the location was convenient. Unfortunately, the condition of the property left much to be desired. I would not recommend staying here unless the hotel undergoes major renovations and maintenance improvements.
Stayed 4 nights in Jul 2025

10/10 Excellent

Denisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We really liked surroundings
Stayed 4 nights in Jul 2025

6/10 Okay

Miss Paula

Travelled with family

Two night stay.

We arrived late at night aeound 10pm. The room was absolutely nothing like the pictures advertised. I also booked a triple room of 3 single beds and we got a double and a single. The bedroom was red hot and has fans on already to try and cool the room. The beds were comfortable, there was no iron, the shower was nice however they had not restocked the shower gel or hand-wash dispensers. They did supply a few little bottles of shampoo. They gave us clean towels and replenished tea/coffee supplies and clean cups. The room was very small but as we were only there to sleep it was fine. It is based near Kensington park and a 15 min walk from paddington station in another direction. Staff were friendly on reception. No breakfast as the kitchen isnt used despite their website saying breakfast was included.
Stayed 2 nights in Jul 2025

2/10 Terrible

Delroy

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very disappointing experience at this property during my 4-night stay. On the first day, I discovered that a valuable personal item was missing from my room. When I reported it to management, I was informed that there was no way to verify how the item went missing and that nothing could be done. No goodwill gesture or support was offered despite the seriousness of the issue. Beyond that, the room itself was extremely small, uncomfortably hot, and not well-maintained. Throughout my stay, I witnessed multiple guests expressing frustration to staff about similar concern of dirty rooms, inconsistent housekeeping, and poor service overall. This was, without exaggeration, the worst hotel experience I’ve had. I would strongly urge others to consider alternative accommodations.
Stayed 4 nights in Jul 2025

8/10 Good

Vu

Travelled with group
Liked: Cleanliness
The property seems being renovated but they do really need a proper operation training. The staffs were so miscommunicated and confused from Check in to the check out. But overall i enjoyed my stay due to the location
Stayed 2 nights in Jun 2025

2/10 Terrible

Teresa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I WOULD ADVISE THOSE INTERESTED NOT TO STAY AT THIS HOTEL My daughters and I had at least two items (possibly more) stolen from our luggage while we were out for the day. AirPods and cash were taken from one oof out make-up masks inside a money carrier.
Stayed 5 nights in Jul 2025

8/10 Good

thomas

5 blocks to bayswater station on the tube. Tiny room with a very nice bathroom for a reasonable price.
Stayed 2 nights in Jul 2025

8/10 Good

Lorraine

Liked: Cleanliness, property conditions & facilities, room comfort

Nice and lovely views for the price and location

Lovely hotel. For the area we stayed a reasonable price and perfect for any Hyde park activities. However on both mornings housekeeping knocked 3 times despite being told no thank you and even walked in on me a couple of times when I was asleep. That was frustrating and I was indecent ☹️ the other thing to.note there is no ait conditioning but that's standard for smaller chains or hotels. They did however provide a few fans and did what they could to keep us somewhat cool. I would definitely stay again maybe just not in a heatwave and tell reception to leave our room alone whilst we were staying
Stayed 2 nights in Jul 2025

8/10 Good

aline

Stayed 3 nights in Jun 2025

2/10 Terrible

Vishal

Disliked: Cleanliness, staff & service, property conditions & facilities
There was non operating lights, bugs in room, unclean conditions
Stayed 5 nights in Jul 2025