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The Franklin London - Starhotels Collezione

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Bar (on property)
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Bar (on property)
Exterior detail
Single Room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
24 Egerton Gardens, London, England, SW3 2DB
  • Place, Victoria and Albert Museum
    ‪3 min walk‬
  • Place, Imperial College London
    ‪6 min walk‬
  • Place, Hyde Park
    ‪9 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪55 min drive‬

Room options

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

9.6 out of 10
Exceptional
(17 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

8.8 out of 10
Excellent
(6 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Suite Executive

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Suite Executive

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Single Room

Single Room

Single Room

10.0 out of 10
Exceptional
(1 review)
  • 15 sq m
  • Sleeps 1
  • 1 Queen Bed
  • Free WiFi

View all photos for Garden Suite

Garden Suite

Garden Suite

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

  • Garden view
  • 62 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Triple Room

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Triple Room

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 King Bed
  • Free WiFi

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The Pelham London - Starhotels Collezione

London City Centre
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.6 out of 5, Wonderful, 980 reviews
The price is CA $414
CA $496 total
includes taxes & fees
Jun 14 - Jun 15
The Pelham London - Starhotels Collezione

About the area

London

Heart of London.A stay at this London City Centre hotel places you steps from Brompton Oratory and within a 5-minute walk of Victoria and Albert Museum. Imperial College London and Natural History Museum are also within half a mile (1 km).

What's nearby

  • Victoria and Albert Museum - 3 min walk - 0.3 km
  • Imperial College London - 6 min walk - 0.5 km
  • Harrods - 7 min walk - 0.7 km
  • Natural History Museum - 9 min walk - 0.8 km
  • Hyde Park - 9 min walk - 0.8 km

Getting around

  • West Brompton Station - 4 min drive
  • South Kensington Underground Station - 7 min walk
  • Heathrow Airport (LHR) - 34 min drive

Restaurants

  • ‪Voyage Lounge - ‬4 min walk
  • ‪Caffè Concerto - ‬4 min walk
  • ‪The Bunch of Grapes - ‬3 min walk
  • ‪Ciro's Pizza Pomodoro - ‬5 min walk
  • ‪Café Muse - ‬3 min walk

About this property

The Franklin London - Starhotels Collezione

5-star luxury hotel near Brompton Oratory
The Franklin London - Starhotels Collezione offers its guests a full-service spa, a steam room, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business center and a meeting room are available. Spa services, a library, and multilingual staff are also featured at the luxury The Franklin London - Starhotels Collezione.

This 5-star London hotel is smoke free.

  • 1 building
  • 35 guestrooms or units
  • 5 levels
  • Childcare (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Dining venue
The Franklin London - Starhotels Collezione offers 35 air-conditioned accommodations with safes and complimentary newspapers. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.

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Sloane Place
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  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.6 out of 5, Wonderful, 947 reviews
The price is CA $394
CA $473 total
includes taxes & fees
Jun 7 - Jun 8
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Property amenities

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour offsite parking (GBP 52 per day)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 37 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym
  • Full-service spa
  • Library
  • Steam room

Accessibility

  • Elevator
  • Hardwood flooring in room

Room amenities

Entertainment

  • Flat-screen TV with premium cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Heating (climate-controlled)
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 40 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 31 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 50 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 37 per person
  • Nearby parking fee: GBP 52 per day(1312 ft away; open 24 hours)
  • Pet fee: GBP 40 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 50 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Franklin Hotel London

Franklin London

Franklin Hotel Starhotels Collezione London

Franklin Hotel Starhotels Collezione

Franklin Starhotels Collezione London

Franklin Starhotels Collezione

Franklin Starhotels Collezion

The Franklin Hotel Starhotels Collezione

The Franklin London - Starhotels Collezione Hotel

The Franklin London - Starhotels Collezione London

The Franklin London - Starhotels Collezione Hotel London

Frequently asked questions

How close is The Franklin London - Starhotels Collezione to the airport?

The Franklin London - Starhotels Collezione is 12 mi (49-min drive) away from the London City Airport (LCY) airport, the closest popular airport to the property.

How much does it cost to stay at The Franklin London - Starhotels Collezione?

As of Jun 1, 2026, prices found for a 1-night stay for 2 adults at The Franklin London - Starhotels Collezione on Jun 21, 2026 start from CA $611, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Franklin London - Starhotels Collezione have an airport shuttle?

Airport shuttle services are not available at The Franklin London - Starhotels Collezione.

Does The Franklin London - Starhotels Collezione offer free breakfast?

Free breakfast isn’t provided at The Franklin London - Starhotels Collezione, but full breakfast is offered for a fee of GBP 37 per person. It's available on weekdays from 7:00 AM to 10:30 AM and weekends from 7:00 AM to 11:00 AM.

Is there a casino at The Franklin London - Starhotels Collezione?

No, there is no casino at this hotel.

What time is check-in at The Franklin London - Starhotels Collezione?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at The Franklin London - Starhotels Collezione?

Free parking is not available at this hotel.

Does The Franklin London - Starhotels Collezione have a pool?

The Franklin London - Starhotels Collezione does not have a pool.

Does The Franklin London - Starhotels Collezione have a restaurant?

The Franklin London - Starhotels Collezione is home to The Franklin Restuarant, which features Italian cuisine and garden views.

Does The Franklin London - Starhotels Collezione have a spa?

This hotel has a spa, which features massages, body treatments, and facials.

How close is The Franklin London - Starhotels Collezione to downtown London?

The Franklin London - Starhotels Collezione is 1.9 mi away from London.

The Franklin London - Starhotels Collezione Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 419 out of 565 reviews
Rating 8 - Good. 90 out of 565 reviews
Rating 6 - Okay. 31 out of 565 reviews
Rating 4 - Poor. 9 out of 565 reviews
Rating 2 - Terrible. 16 out of 565 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Xinge

Stayed 5 nights in Feb 2026

8/10 Good

James

Liked: Cleanliness, staff & service, amenities
Room was spotless and staff were fantastic. Drawback was sound from corridors etc. travelling in to the room. Made for a somewhat disturbed night.
Stayed 1 night in Feb 2026

10/10 Excellent

Priya

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great service
Stayed 1 night in Jan 2026

10/10 Excellent

Olivia

Stayed 1 night in Jan 2026

8/10 Good

Lara

Stayed 2 nights in Jan 2026

10/10 Excellent

Alidad

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great Staff, clean room, great location....I would stay there again on y next trip to London.
Stayed 4 nights in Jan 2026

10/10 Excellent

Julian

Stayed 1 night in Jan 2026

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities
Everything that was under the staff’s control was great. Only downside was that we were assaulted by cigarette smoke from another guest the first 3 days. Staff finally tracked down the source and our room was smoke free for the remaining days.
Stayed 5 nights in Dec 2025

8/10 Good

Jonathan

Liked: Cleanliness, staff & service
Very friendly staff
Stayed 1 night in Jan 2026

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2025

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities
Loved it, amazing amazing staff. Needs a pool or hot tub but it's amazing
Stayed 1 night in Sep 2025

8/10 Good

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic staff
Stayed 6 nights in Dec 2025

8/10 Good

Lynne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was beautiful and staff were great except for staff in bar. Wasn’t very welcoming and my drink wasn’t quite right. Otherwise everything else great.
Stayed 1 night in Dec 2025

10/10 Excellent

julianne

Stayed 6 nights in Nov 2025

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Brad, Littleton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great location
Stayed 6 nights in Oct 2025

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very helpful and treated us like a royalty.
Stayed 2 nights in Oct 2025

8/10 Good

Deborah Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
The room itself was excellent, quiet, clean and well cared for. The main restaurant lacked energy or music to entice us to have a meal or even a beverage. We did not appreciate on check out this morning the suggestion of a discretionary gratuity for the staff which equated to $250 CDN for our 7 night stay. The invoice was presented and we declined. No final checkout receipt was received. As well the cc deposit taken on arrival Sept 24 for our 7 night stay of $934,CDN is yet to be returned/ credited to our visa. Disappointing!
Stayed 7 nights in Sep 2025

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous hotel

Beautiful boutique hotel on a quiet street just steps from the V&A and natural history museums. Very close to the S. Kensington tube station. High end shopping abounds. Very comfortable rooms and excellent customer service. Would definitely stay again.
Stayed 6 nights in Sep 2025

4/10 Poor

Andrew

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Over priced and photos on the site did not give a true impression of what we booked. Bar and mini bar in room extortionate. Restaurant over priced and £30 for breakfast which thought would have been included seeing as I paid nearly £900 for 2 nights this was not included. Additional service charges added for drinking in the in house bar and normal maid service was also an additional service charge was added without asking, which we questioned so these charges were removed. Bedroom was sooo small not even room to put away 2 pieces of luggage. Couldn’t get changed without knocking into something.
Stayed 2 nights in Sep 2025

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful! Everything was top notch. I would highly recommend this place!
Stayed 3 nights in Sep 2025

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and welcoming staff, beautiful property
Stayed 1 night in Sep 2025

10/10 Excellent

Mark

Stayed 1 night in Sep 2025

10/10 Excellent

Janice Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic boutique hotel. Kind and attentive staff. Comfortable room and bed. Randomly chosen from Expedia. Lucky for us! One morning there was no hot water. Likely happens as this is a small hotel. This did not affect our very positive experience. Breakfast was just excellent. Not cheap. But worth it.
Stayed 6 nights in Sep 2025

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful luxury hotel Gorgeous private garden Moody interiors Super quiet
Stayed 2 nights in Jul 2025

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