I had a horrible experience at this hotel. You stand at the window and wait until the front desk person decides to come out the office. I got 1 key habded to me with nothing with my room number. I got to my room checked the beds sheets were dirty but worse than that the mattress cover was extremely dirty with huge yellow and red stains. The bath towels were completely black and grey. The toilet tank was cracked and visible mold in the shower. I went back to the desk with the dirty towels to let the man know about the beds. He immediately asked for my room key and said he is issuing my refund. I said all i needed was the beds and towels to be changed and he rudely replied with the refund is back on your card i have no rooms or people to clean the room. I was without a room for the poor cleaning of this hotel and the unapologetic man at the desk. I have never heard of being put out because the hotel failed in their duties. Being from Vegas it wasnt like i could just drive home. Horrible start to my birthday weekend.