The staff was accommodating within policy. My room had not been prepared, they could not take requests ahead of time and they could not keep luggage before check-in. However, because my room was unavailable at 3PM, they upgraded the room to a two bed. Although I was under the impression that there would be a microwave and a refrigerator, there was only a refrigerator. Also, the mattresses were extremely worn, there were huge caved in pockets on both beds. The staff were polite, including the maids, but the other patrons were intermittently loud all night. Lots of people who were under some kind of influence all around the property all night long.