Travelocity Verified Review
"I paid almost $300 for one night of stay at this hotel with my family, two adults and one child .I was in this hotel last year at the same date as well for business purposes. The reason I came back to this hotel, it was the excellent breakfast in the area and reasonable price, But this year, the price had increased too much and and service was lower.
some things are really surprised in the room in compare of cheaper hotel was first of all, I didn't find any paper cup in the room, and when I asked the staff, I need some cups, they told me, unfortunately, we don't provide. While based on the hygienic issues, they have to put some paper cups in the room. And also, I didn't find any bottle of water that all, most of the hotel provided as a welcoming for their guests. It doesn't cost too much for the hotel, but they didn't provide it.So, I had to go outside the hotel to buy paper cups and water while I was very tired and I had come back from the hard workday to rest in this hotel. Also, when I asked them to give me an electrical kettle, after half hour waiting, they told me, unfortunately, we have one kettle and it doesn't work. It's really, really unbelievable that the hotel with over 250 rooms doesn't have eniough electrical kettle for their guests"
A verified traveller stayed at Crowne Plaza Kitchener-Waterloo by IHG
