Ratings based on 946 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from San Antonio
Posted Feb. 2, 2024 on Expedia
My stay ended before it even began. During the check-in process, the hotel ran my card for incidentals and the deposit amount was successfully authorized from my account and also reflected on my banking app ledger. The transaction did not populate to hotel’s system and the manager said he didn’t care about what I saw and the only thing he cared about was me providing a different card. The conversation became heated and as I walked away stating that it seemed to me that laziness that was the issue more than anything else, his response was, “You can get the f*ck out of my hotel you f*cking fa*got.”
I don’t think I need to say much else.
Comment from Hotel Management
Feb. 4, 2024 by Kenneth Aponte , Hotel Management
Mr. Maldonado- unfortunately you were not able to provide us with any form of payment and any sort of credit or debit card with sufficient funds. Due to this you were not able to stay with us. Unfortunately, we had to escort you out of the property due to your rudeness and unprofessional attitude towards our hotel staff. Due to your behavior you have been blacklisted from coming back to the property. Thank you for understanding.
by A traveller
Posted Feb. 2, 2024 on Hotels
Comment from Hotel Management
Feb. 3, 2024 by M, Hotel Management
Thank you for taking the time to rate us. We look forward to welcoming you back whenever your travels bring you back to the Big Apple.
by A traveller
Posted Jan. 31, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by M, Hotel Management
Thank you for taking the time to rate us. We are so happy your stay with us met your expectations. We look forward to welcoming your back.
by A traveller
Posted Jan. 30, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by M, Hotel Management
Thank you so much for staying with us. We are delighted your visit was great. Please allow us to be your hosts whenever your travels bring you to the Big Apple.
by A traveller
Posted Jan. 26, 2024 on Expedia
Comment from Hotel Management
Jan. 27, 2024 by Kenneth Aponte , Hotel Management
Thank you so much for your feedback. We are glad you had a good time. We hope to see you back soon.
by A traveller
Lovely Hotel, Perfect Location!
Posted Jan. 25, 2024 on HotelsI love this hotel. The look and feel of it.
The rooms have all been extremely comfortable. And the location is terrific. Easy to walk to family, for shopping etc. but “away from the maddening crowds”!
I am an ex-New Yorker ( born and raised there). I married and moved to Washington DC, then to Michigan but continue to visit my brother who lives 2 blocks away from the hotel. Whether for work or family, this is the hotel I most prefer. Margo Judge
Comment from Hotel Management
Jan. 27, 2024 by Kenneth Aponte , Hotel Management
Thank you so much for your positive feedback. We are glad you had a good time with us. We hope to see you back soon.
by A traveller
Posted Jan. 23, 2024 on Expedia
Overall the hotel was nice, in a good area. The staff was courteous and helpful.
The hotel showed some signs of age, tub shower needs an upgrade as it was dangerous stepping over tub side and there were no grab bars. The doors slamming from neighbors was also a bit loud.
Comment from Hotel Management
Jan. 24, 2024 by Kenneth Aponte , Hotel Management
Thank you so much for your positive feedback. We are glad you enjoyed your stay and can't wait to see you back soon.
by A traveller
Posted Jan. 21, 2024 on Hotels
Comment from Hotel Management
Jan. 21, 2024 by Kenneth Aponte , Hotel Management
Thank you so much for your feedback. We are glad to know you enjoyed your stay. We hope to see you back soon.
by A traveller
Posted Jan. 19, 2024 on Expedia
Really enjoyed our stay. Great property and excellent service from the staff. They couldn't do enough to help. Room was big and well-equipped. Bathroom tiles could do with a little attention but did not detract from the stay.
Comment from Hotel Management
Jan. 20, 2024 by MM, Hotel Management
We are delighted your visit with us met your expectations. We will address the bathroom tiles with our team. Thank you for letting us know and thanks you for staying with us.
by A traveller
Posted Jan. 19, 2024 on Hotels
Comment from Hotel Management
Jan. 20, 2024 by MM, Hotel Management
Thank you for taking the time to rate us. We appreciate that your stay was comfortable but can't help it could have been better. We hope to have another opportunity to welcome you back in the future.
