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You'll find Brooklyn Academy of Music and Brooklyn Heights Promenade within 2 miles (3 km) of this hotel. Barclays Center Brooklyn and Brooklyn Bridge are also within 2 miles (3 km).
Business services
This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Self parking, a snack bar/deli, and a grocery/convenience store are also offered.
Hilton Brooklyn New York ratings based on 9 Verified Reviews
Review Summary
4.0
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort3.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Hilton Brooklyn New York
Everyone (1)Family (7)
5 out of 5
Excellent hotel. Easy in, easy out. Clean. Well appointed. Nice staff. Valet parking.
Posted by MARK, from PORT MATILDA on 27 Nov. 2023
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Comment from Hotel Management
28 Nov. 2023
by General Manager
Dear MARK, Thank you for your fabulous review of Hilton Brooklyn New York! We're delighted to read that your experience was seamless from check-in through check-out. We appreciate you highlighting our clean and well-appointed accommodations, along with our efficient services. Our team is pleased to have exceeded your expectations, and we look forward to welcoming you back for another fulfilling stay.Paul SchwartzHilton BrooklynGeneral Manager
5 out of 5
The HILTON BROOKLYN is always our first choice when we come to town to visit.
The service is terrific, the hotel and rooms are so clean and well appointed. The front desk folks are so helpful and receptive.
The convenience of its location is a big plus as well.
I could go on but suffice it to say - you will not regret staying at the Hilton Brooklyn!
Posted by MARK, from PORT MATILDA on 19 Jun. 2023
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Comment from Hotel Management
20 Jun. 2023
by General Manager
Dear Mark, Although we have only been open a short time, we are thrilled to see a familiar face return for another outstanding stay at the Hilton Brooklyn New York! Thank you for letting us know our excellent service and clean accommodations are the reason we are your first choice when traveling to the New York City area. We also appreciate you mentioning how our convenient location was perfect for your travel plans. We are grateful for your recommendation, and we look forward to your next visit with us!Paul SchwartzHilton BrooklynGeneral Manager
5 out of 5
Checking in and out was a breeze. Everyone was very friendly and welcoming. Our room was nice and clean and quiet. We had an issue with the air conditioning when we first got in the room but it was resolved in minutes after talking with the front desk. I would definitely recommend!
Posted by NICOLE on 14 May 2023
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Comment from Hotel Management
15 May 2023
by General Manager
Dear Nicole, Thank you for being our guest and for taking the time to review your experience at Hilton Brooklyn New York. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Paul SchwartzHilton BrooklynGeneral Manager
2 out of 5
The rooms were clean and the cleaning staff were very friendly however the front desk and customer service staff were very disappointing. My family stayed over Christmas and the women who checked us in was short mannered and looked annoyed to be helping us. Lastly, she never informed us of our amenities nor the daily restaurant credit, so all of that was unused while we were there and we only found out about it after we had left. Was a really disappointed Hilton experience, especially in the most joyous part of the year.
Posted by sarah on 2 Jan. 2022
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Comment from Hotel Management
5 Jan. 2022
by General Manager
Sarah, please accept our sincere apologies for not providing the attentive service we strive to provide every guest. Rest assured that this issue has been addressed with our front desk staff and will not be repeated. We truly hope you will give us another chance to prove that we are committed to providing outstanding hospitality to each and every guest. However, we are pleased you liked your spotless room and the service provided by our housekeeping associates. We hope to see you again soon!
Paul Schwartz
Hilton Brooklyn
General Manager
3 out of 5
(1) Lacking adequate lighting in room;
(2) lacking 24 hour access to complimentary coffee, decaf and hot water with lighteners, stirrers, etc. in the lobby;
(3) lacking bellboy service;
(4) lacking comfortable seating;
(5) no longer offering buffet breakfast;
(6) hallways looked worn and dingy.
At the end of one of the days of our stay we returned in the evening and the room had not been refreshed nor attended to!
We felt that overall the hotel had lost much of its former charm and amenities. :^(
Posted by a verified traveller on 26 Jul. 2021
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Comment from Hotel Management
28 Jul. 2021
by General Manager
Thank you for sharing the details surrounding your recent stay. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We appreciate all your feedback and will share your concerns appropriately to deliver a better service going forward. Please know, with our guests' well-being in mind, our brand standards require us to ensure their stay is as undisturbed as possible. Housekeeping services can be tailored per the guests' wishes, and you can reach out to our front desk to make your request. We do hope you consider staying with us again the next time you visit this area for a much better experience.
Paul Schwartz
Hilton Brooklyn
General Manager
5 out of 5
Everything's truly great EXCEPT the lobby area could use a free coffee bar/table for folks staying at the hotel.
Posted by a verified traveller on 18 Oct. 2019
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Comment from Hotel Management
19 Oct. 2019
by General Manager
Thank you for choosing the Hilton Brooklyn New York, and we appreciate your terrific rating. It is delightful to know you were pleased with most aspects of our hotel and you had an amazing stay with us. We value your suggestions about the coffee bar. Thank you once more for being our guest, and we look forward to seeing you again soon.
Paul Schwartz,
Hilton Brooklyn,
General Manager
5 out of 5
Staff - very helpful, professional, excellent interpersonal skills
Property- well located and attractive
Posted by Adriana, from Bronxville, New York on 14 May 2019
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Comment from Hotel Management
15 May 2019
by Paul Schwartz Hilton Brooklyn General Manager
Adriana, thank you for reviewing your stay at the Hilton Brooklyn New York. We are delighted to know how much you enjoyed our convenient location and the excellent service provided by our staff. Your satisfaction is critical to us as we continuously strive to make your experience a great one. We are pleased you loved our hotel, and we look forward to welcoming you soon for another enjoyable stay.
Paul Schwartz
Hilton Brooklyn
General Manager
5 out of 5
Everything was in mint condition. The staff was friendly, helpful and professional. The doorman described amenities in the vicinity and he quickly called taxis. The food was tasty and well prepared.
They are honest and helpful. I left a pair of shoes when I checked out and I was able to call and get them back two days later when I returned to Brooklyn.
Posted by a verified traveller on 7 Mar. 2019
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Comment from Hotel Management
8 Mar. 2019
by General Manager
Thank you for reviewing your stay at the Hilton Brooklyn New York. Your satisfaction is very important to us as we constantly strive to make your experience a great one. We are pleased you loved our new hotel and hope to welcome you soon for another enjoyable stay.
Paul Schwartz,
Hilton Brooklyn,
General Manager
1 out of 5
Hot water
Only stay one night but it don't take that long to fix a gas/hit water problem. That was something hotel could've of metion before checking in. NOT VERY HAPPY WILL NEVER BOOK THIS HOTEL AGAIN
Posted by a verified traveller on 2 Mar. 2018
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Comment from Hotel Management
4 Mar. 2018
by General Manager
Thank you for taking the time to provide us with your feedback. We are sorry for the unexpected hot water outage during your stay and would like to offer our apologies for the inconvenience this caused. Our maintenance team worked diligently to get the hot water restored as soon as possible. We hope you will visit us again and give us an opportunity to restore your faith in us and provide you with the hospitality you should always expect from our team.
Paul Schwartz
General Manager
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A business center and meeting rooms are available. WiFi and wired Internet are free in public spaces. Event space at this hotel measures 1740 square feet (162 square meters) and includes conference space. A fitness center, a library, and multilingual staff are also featured at the business-friendly Hilton Brooklyn New York. Parking is available for a fee. This 4-star Brooklyn hotel is smoke free.
1 building
196 guestrooms or units
6 levels
Meeting rooms
1740 sq ft of conference space
162 sq m of conference space
Built in 2016
Deli
Business facilities
Conference space
Breakfast available (surcharge)
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Staff is multilingual
Storage area for luggage
Front-desk safe
Concierge
Wedding services available
Library
Convenience store
Newspapers in lobby (free)
Television in lobby
ATM
Bellhop
Elevator
No smoking on site
Bar or lounge
Dining venue
Family Friendly Amenities
Family property
Free WiFi
Grocery/convenience store
Snack bar/deli
Laundry facilities
Refrigerator
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
, Free wired internet
Parking
Self parking (surcharge)
, Valet parking (surcharge)
Transport
Train station: Brooklyn Flatbush Avenue Station (1.1 km / 0.7 mi)
Metro station: Hoyt - Schermerhorn Sts. Station (0.2 km / 0.2 mi)
Parking: Valet parking and self parking available for a surcharge
Room Amenities
Hilton Brooklyn New York offers 196 air-conditioned accommodations with MP3 docking stations and laptop-compatible safes. Beds feature down comforters and premium bedding. LCD televisions are featured in guestrooms. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers. This Brooklyn hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and irons/ironing boards. Housekeeping is provided daily.
MP3 dock
In-room dining (limited hours)
LCD television
Premium channels
Refrigerator
Coffee maker
Luxury bedding
Down blanket
Bathtub or shower
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (daily)
Weekday newspapers (free)
Local calls (free)
Hair dryer
Laptop safe
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ensuite bathroom
Connecting rooms available
Food & Drink
For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM and 9:30 AM.
Black Walnut - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.
Hotel Policies
Check-in
Check-in time starts at 4:00 PM
Minimum check-in age is: 21
Check-in time ends at midnight
Special check-in instructions:
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Check-out
Check-out by 11:00 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children 12 years old and younger stay free when using existing bedding.
Rollaway/extra beds are available.
Free cribs (infant beds)!
Pet Policy
Pets: USD 150.00 per accommodation, per stay
Only dogs and cats are allowed
Service animals are exempt from fees
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
Children stay free
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards
Staffed front desk
Carbon monoxide detector
Smoke detector
Security system
LGBTQIA friendly
Children stay free 12
Property is cleaned with disinfectant
Guests are provided with free hand sanitizer
Contactless check-in is available
Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
Property confirms they are implementing enhanced cleaning measures
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of SafeStay (AHLA - USA)
Fees
Guests will be asked to pay the following charges at the property:
Resort fee: USD 25.00 per accommodation, per night
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: approximately USD 10–25 per person
Self parking fee: USD 30 per day
Valet parking fee: USD 55 per day
Pet fee: USD 150.00 per accommodation, per stay
Service animals are exempt from fees
Late check-out fee: USD 75.00 (subject to availability)
Rollaway beds are available for an additional fee
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hilton Brooklyn New York Hotel
Hilton Brooklyn New York Hotel
Hilton Brooklyn New York Brooklyn
Hilton Brooklyn New York Hotel Brooklyn
You should know
Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
