"My only complaint was that the pillows were extremely flat. Other than that, everything was perfect. Check in/out process was super easy. This locatio ... " More
City center stay
At this Manhattan hotel, you'll be well placed to visit Broadway and Bryant Park, both within a 5-minute walk. Times Square and 5th Avenue are also within half a mile (1 km).
Dining, 24-hour fitness
This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Business travelers can take advantage of the free WiFi in public areas. A terrace, a snack bar/deli, and a lobby fireplace are also on offer.
26 Feb. 2024 by Customer Service
James, your feedback is much appreciated. At the Hilton Garden Inn New York/Times Square Central, we hold our guest experience in high regard, therefore, we're sorry to hear about any discomfort with the pillows. That said, it's delightful to hear about your overall pleasant stay, our quick check-in/out procedures, and how our prime location added to your satisfaction. We hope to have the opportunity to better serve you during your future visits.Tennile BoydGeneral Manager
26 Feb. 2024 by Customer Service
Wendy, we apologize that your recent stay was not up to the standard you've come to expect from Hilton experiences. It's regrettable to hear about the noise disruption and the issues you had with the shower. We understand how inconveniences can affect the comfort of your stay. We genuinely appreciate you highlighting the accommodating nature of our team members despite these challenges. Our team is always looking to improve our guests' experiences, and your feedback will aid in this process. We hope that we will have another chance to better serve you in the future.Tennile BoydGeneral Manager
14 Feb. 2024 by Customer Service
Julio G, thank you for sharing your experience. We're delighted that Hilton Garden Inn New York/Times Square Central was your chosen destination to explore and enjoy the vibrancy of downtown NYC. We appreciate your endorsement and look forward to welcoming you back soon.Tennile BoydGeneral Manager
6 Feb. 2024 by Customer Service
Karen, thank you for choosing Hilton Garden Inn New York/Times Square Central and taking the time to rate us. We're thrilled you had a top-notch experience, and we hope your next visit will be just as rewarding.Tennile BoydGeneral Manager
31 Jan. 2024 by Customer Service
Donna, your kind words about Hilton Garden Inn New York/Times Square Central are greatly appreciated. We're so glad you found our hotel to be a calming retreat amidst the hustle and bustle of Times Square. The clean rooms, functioning amenities and our warm, lively team members all contributed to your enjoyable stay and we're glad to note this added positivity to your experience. We look forward to welcoming you back.Tennile BoydGeneral Manager
28 Dec. 2023 by Customer Service
Qui, it's fantastic to hear you had a positive experience at the Hilton Garden Inn New York/Times Square Central. We're glad you appreciated our prime location and cleanliness. We strive to offer a comfortable environment for all our guests. Thanks for choosing our hotel and we hope to see you again soon!Tennile BoydGeneral Manager
24 Dec. 2023 by Customer Service
Abby, we appreciate you sharing your experience. We're disheartened to hear about your encounters related to cleanliness and the elevator. It's our goal to maintain a clean and welcoming environment, and we regret if this wasn't your experience. Your feedback is vital for us to improve. We hope you will consider staying with us again so we can demonstrate our commitment to satisfaction.Tennile BoydGeneral Manager
29 Dec. 2023 by Customer Service
Steven, it's heartening to see your perfect score for Hilton Garden Inn New York/Times Square Central. We're glad you had a top-notch stay. Should your travels bring you back, we'll be eager to serve you again.Tennile BoydGeneral Manager
7 Oct. 2023 by Customer Service
Malen, we're truly grateful for the high rating you've given Hilton Garden Inn New York/Times Square Central. It seems you've had a satisfying experience, and we're thrilled about it. We hope to welcome you back in the near future. Thank you once again for choosing us.Tennile BoydGeneral Manager
16 Jul. 2023 by Customer Service
Janelle, we deeply regret the chain of events you experienced during your stay and we are genuinely sorry for the inconvenience caused. As a hospitality organization devoted to delivering a seamless and comfortable experience for all our guests, it is disappointing to know that on this occasion we fell short.The issue with the room key given at your arrival is certainly something we perceive with utmost seriousness. It is an integral part of our responsibility to ensure that the check-in process is as smooth and efficient as possible. We have taken note of your feedback and will enhance our efforts to minimize such incidents in the future.The scenario of having to change rooms during an extended stay is indeed not a pleasant one. We strive to accommodate room extensions in the same unit whenever feasible, however, it seems that this was not possible in your case. We apologize if this situation caused you any undue stress or discomfort.Further, we are sincerely sorry for the disturbance you experienced due to the noise in the room. We understand how important a quiet and comfortable environment is to our guests and we strive to uphold these standards at all times. To discover that you experienced a continuous noise, even after an intervention by our maintenance team, is concerning.We sincerely regret any dissatisfaction you experienced and want to assure you that we are taking your feedback very seriously. We clearly have some areas of improvement and our team is dedicated to addressing them promptly and effectively. Once again, we apologize for the inconvenience and thank you for bringing these matters to our attention. We hope that despite your recent experience, you will give us another opportunity to serve you better in the future.Tennile BoydGeneral Manager
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A 24-hour fitness center, a terrace, and a vending machine are also featured at the business-friendly Hilton Garden Inn New York/Times Square Central. This 3-star New York hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi
Hilton Garden Inn New York/Times Square Central offers 282 accommodations with laptop-compatible safes and safes. Beds feature premium bedding. 50-inch LCD televisions come with cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include showers and designer toiletries. This New York hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.
Paul's on Times Square - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. Onsite parties or group events are strictly prohibited.
For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.