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Hilton Garden Inn New York/Manhattan-Chelsea

3.0 star property
3-star hotel near 5th Avenue

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Photo gallery for Hilton Garden Inn New York/Manhattan-Chelsea

Exterior
Meeting facility
Premium bedding, desk, laptop workspace, blackout drapes
Lobby
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast available
  • Pet-friendly
  • Parking available
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

View in a map
121 W 28th St, New York, NY, 10001
  • Place, Madison Square Garden
    ‪5 min walk‬
  • Place, Empire State Building
    ‪8 min walk‬
  • Place, Times Square
    ‪14 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪15 min drive‬

Room options

View all photos for King Evolution

Premium bedding, desk, laptop workspace, blackout drapes

King Evolution

8.6 out of 10
Excellent
(201 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Queen Beds

Premium bedding, desk, laptop workspace, blackout drapes

2 Queen Beds

7.8 out of 10
Good
(122 reviews)
  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Double Beds Roll In Shower

Premium bedding, desk, laptop workspace, blackout drapes

Two Double Beds Roll In Shower

7.4 out of 10
Good
(22 reviews)
  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for One King Bed Roll In Shower

Premium bedding, desk, laptop workspace, blackout drapes

One King Bed Roll In Shower

8.2 out of 10
Very good
(19 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One King Bed City View

Premium bedding, desk, laptop workspace, blackout drapes

One King Bed City View

8.2 out of 10
Very good
(24 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two Queen Beds City View

Premium bedding, desk, laptop workspace, blackout drapes

Two Queen Beds City View

8.4 out of 10
Very good
(72 reviews)
  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Higher Floor)

Premium bedding, desk, laptop workspace, blackout drapes

Room, 1 King Bed (Higher Floor)

8.6 out of 10
Excellent
(92 reviews)
  • 18 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Higher Floor)

Premium bedding, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Non Smoking (Higher Floor)

8.0 out of 10
Very good
(63 reviews)
  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

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4.2 out of 5, Very good, 1,000 reviews
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CA $290 total
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About the area

New York

Heart of New York.Within a 10-minute walk of this Manhattan hotel, you'll find 5th Avenue and Madison Square Garden. Also, Empire State Building is within half a mile (1 km) and Broadway is within 2 miles (3 km).

What's nearby

  • Madison Square Garden - 5 min walk - 0.4 km
  • Empire State Building - 8 min walk - 0.7 km
  • Times Square - 14 min walk - 1.2 km
  • Broadway - 14 min walk - 1.2 km
  • Grand Central Terminal - 19 min walk - 1.6 km

Getting around

  • 28 St. Station (7th Av.) - 3 min walk
  • New York W 32nd St. Station - 5 min walk
  • LaGuardia Airport (LGA) - 35 min drive

Restaurants

  • ‪McDonald's - ‬1 min walk
  • ‪Skirt Steak - ‬2 min walk
  • ‪The Fleur Room - ‬3 min walk
  • ‪Barn Joo Nomad - ‬1 min walk
  • ‪Chelton's Bar & Grille at Doubletree Hotel - ‬3 min walk

About this property

Hilton Garden Inn New York/Manhattan-Chelsea

3-star hotel near 5th Avenue
There's a snack bar/deli on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Multilingual staff, tour/ticket assistance, and coffee/tea in a common area are also featured at the business-friendly Hilton Garden Inn New York/Manhattan-Chelsea. Parking is available for a fee.

This 3-star New York hotel is smoke free.

  • 1 building
  • 169 guestrooms or units
  • 22 levels
  • Built in 2007
  • Deli
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
Hilton Garden Inn New York/Manhattan-Chelsea offers 169 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium digital channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (USD 55 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 11:00 AM on weekends; USD 10 to 25 for adults and USD 10 to 25 for children
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 32-inch flat-screen TV with premium digital channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30 per day.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 25.00 for adults, and USD 10 to 25.00 for children
  • Covered self parking fee: USD 55.00 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Hotel New York/Chelsea
Hilton Garden Inn New York/Chelsea
Hilton Garden Inn New York/Manhattan-Chelsea Hotel
Hilton Garden Inn York/Manhattan-Chelsea Hotel
Hilton Garden Inn New York/Manhattan-Chelsea
Hilton Garden Inn York/Manhattan-Chelsea
Hilton Garden Inn New York - Chelsea Hotel New York City
Chelsea Hilton Garden Inn
Hilton New York City
Hilton Garden Inn Chelsea
Hilton York Manhattan Chelsea
Hilton Garden Inn New York/Manhattan-Chelsea Hotel
Hilton Garden Inn New York/Manhattan-Chelsea New York
Hilton Garden Inn New York/Manhattan-Chelsea Hotel New York

Reviews

Hilton Garden Inn New York/Manhattan-Chelsea Reviews

8.0

Very good

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 1315 out of 3079 reviews
Rating 8 - Good. 934 out of 3079 reviews
Rating 6 - Okay. 489 out of 3079 reviews
Rating 4 - Poor. 193 out of 3079 reviews
Rating 2 - Terrible. 148 out of 3079 reviews

Reviews

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Great location in Chelsea, close to everything.
Stayed 3 nights in Aug 2025

10/10 Excellent

Thomas Dean

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The daily flower market
Stayed 4 nights in Jun 2025

2/10 Terrible

Melany

Stayed 3 nights in May 2025

6/10 Okay

Maite Uribe

Travelled with family
Liked: Cleanliness
the Hotel looks old and the rooms are really small. not the Hilton Quality Im used to
Stayed 5 nights in Jun 2025

6/10 Okay

Tammy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
The couch in the lobby is horribly stained and not comfortable. We get to the room and it is clean and decent on first look. Closer look, the box spring was broken at the foot of the bed. Ok to sleep on, just couldn’t sit on the end. A day in and the a/c is not great. No matter what it was set on, it SAID 70 degrees but it was not. The fan wouldn’t even change. It was as if the thermostat did not control the a/c at all. The staff was good. The room was not restocked for the coffer maker very well. The last morning we were there we enjoyed breakfast at the hotel. Our waitress, Tammy, was very friendly and great.
Stayed 4 nights in Jun 2025

4/10 Poor

Rich

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not a good location. For the same price you might as well be around Times Square. Hard to believe this is a Hilton; I always took for granted that any Hilton I stayed at would be nice, but I do not believe that any longer. This hotel needs closed and completely refurbished; it is grungy at best. Again, very shocking for a Hilton. Brand is definitely tarnished in my eyes. There was one woman at the front desk who was just miserable; she had a scornful face and was totally unhelpful approaching hostile. One night I asked if there were any cookies left, and she said “no”. The other woman said that she would look, and the miserable woman said “you can if you want”. The other woman returned with a plate of cookies. I also called down looking for a bucket or something to ice my injured foot, and the miserable woman said”a what” and “no we do not have anything like that”. How about a garbage bag to put ice in? That woman was awful. Anyway, I regret staying here and spending the money I did.
Stayed 4 nights in Jun 2025

6/10 Okay

Blanca

Travelled with family
The bathroom toilet was dirty, the room need an uplift. Checkin staff not so friendly.
Stayed 2 nights in Jun 2025

10/10 Excellent

Friends of H

Stayed 1 night in Jun 2025

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was splendid. The GM made a point to introduce himself and the rest of the staff were patient and pleasant.
Stayed 6 nights in Jun 2025

4/10 Poor

Johnny

Travelled with partner, Travelled with group
Disliked: Cleanliness
It was ok did not like the fact there was blood on my blanket from another guess’s visit. This showed me that the sheets and blanket were not clean or cleaned properly. Ruining my stay there probably won’t go back to this Hilton.
Blood on the blanket.
Stayed 2 nights in Jun 2025

8/10 Good

Samiullah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Felicia

Stayed 3 nights in Jun 2025

10/10 Excellent

Lynn, Bradford

Stayed 5 nights in Jun 2025

6/10 Okay

Assiatou

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The stay was overall comfortable, although it was hard to get room service to clean the room. Also one of the elevators was out of service so we had to wait for several minutes (up to 10 mins) to go to our room.
Stayed 4 nights in Jun 2025

10/10 Excellent

Tugay

Liked: Cleanliness, staff & service
Cleanliness
Stayed 18 nights in Jun 2025

4/10 Poor

russell

Liked: Staff & service
Disliked: Property conditions & facilities
This property on has two elevators and one has been out for months per the staff. The second elevator went out while I was staying here and I had to take the stairs 20 floors with luggage. Then my sons birthday event was postpone due to the fact that my MIL COULD NOT WALK DOWN 20 flights of stairs with a bum knee. We had three rooms one on the 10,16,and 20th floor. This was a nightmare. The bellman told me he was trying to hide because this is a regular thing that he is stuck to handle. THE STAFF IS AMAZING! What they are giving to work with is a old building that should have been remolded 15 ago. This should NOT BE A HILTON BRAND HOTEL.. worst I have ever stayed in.
Stayed 2 nights in Jun 2025

10/10 Excellent

Rachel

Stayed 3 nights in Jun 2025

2/10 Terrible

Allison

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The lobby sofas were stained so bad they weee too disgusting to sit on. The four person capacity hotel room was only stocked with toiletries and towels for two people. The front desk attempted to refuse towels and request we return the following day. The phone kept beeping the entire first night until it had to be unplugged and removed from the room until the battery died. One or both elevators were constantly out of service, causing over half an hour wait to get on the elevator on most occasions. There is no service elevator so most elevators were filled with maids carts or trash carts. The water was turned off for half a day and then when turned back on it proceeded to run brown water for a while and also filled the toilet tank with sediment, making it unusable and unable to refill. I was charged an early check in fee even though I didn’t receive room keys until after 4pm. The bathroom ceiling was peeling paint and the tub was peeling in spots as well. The floor tile grout was disgusting as it is brown in most places where it should be white. The location is great but the hotel is severely out of date and mishandled.
Stayed 4 nights in Jun 2025

10/10 Excellent

Syed, Eden Prairie

Liked: Cleanliness, staff & service
Stayed 4 nights in Jun 2025

4/10 Poor

Tina

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
While the staff were helpful this hotel was one of the worst Hilton’s I have stayed at. The rooms are in severe need of updating. While we were there only one elevator was working. Thankfully I was on the 4th floor and was able to use the stairs. We requested towels, clean pillow case and paper cups but only received part of what we requested. I stayed in this area because of the location and the proximity to restaurants and other attractions but I won’t be staying at this hotel again. When I checked out I was told a receipt would be emailed to me and have yet to receive it. I tried calling and the voicemail box for the billing dept is full. Not sure how I’ll get my receipt. Overall I’m super disappointed and it definitely impacted our stay.
Stayed 3 nights in Jun 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

6/10 Okay

Manuel

Disliked: Property conditions & facilities
Just an average hotel, nothing more, nothing less. The shower knob wasn't working or broken.
Stayed 3 nights in Apr 2025

2/10 Terrible

Varun

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Breakfast though included was extremely limited and sad , first time in my life that u heard that Omelette/ eggs are not included in breakfast …. Rooms are sad and need refurbishing…
Stayed 3 nights in May 2025

2/10 Terrible

Byron

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Mold in the shower in 2 nd floor , had to move rooms and they put us in the 24 th floor and the only elevator working broken down . Not up to Hilton standards, old and outdated .
Stayed 3 nights in Jun 2025