One of the worst stays ever! Do NOT, I repeat, DO NOT stay here. We arrived around 10 PM, only to be informed that the elevators were down. They assigned us a room on the 13th floor. Since we were leaving for a cruise the next morning, we had four large, heavy suitcases and three packed backpacks. I asked if they had a room on a lower floor, but they didn’t. When I inquired if someone could help us with our luggage, the response was no. We had no choice; there were no other options that late at night. We had to carry all of that up narrow stairs for 13 flights.
To make matters worse, housekeeping had left filthy, disgusting towels and sheets from other rooms in the stairwell. It turned into a dangerous obstacle course, and I almost fell several times. By the time we finally reached our room, we felt utterly exhausted, and sweat was pouring off us due to the lack of air conditioning in the stairwell. We even had to dodge other guests along the way. After the ordeal, we requested some sort of partial refund due to these issues, but they told us to contact Expedia. I did that, and while Expedia has been great, but after multiple attempts, the management at The Hudsonwill not respond to them. It seems all they care about is money; customer service is clearly not a priority for them. While the price may be lower, you truly get what you pay for. I strongly recommend paying a little extra and choosing a better hotel. You have been warned! Pictures will follow once I have wifi.