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Hyatt Herald Square New York

4.0 star property
4-star Beaux Arts hotel near Empire State Building

Choose dates to view prices

Photo gallery for Hyatt Herald Square New York

Experience the sleek, modern design of the Hyatt Herald Square hotel, featuring a spacious entrance with a glass door and comfortable seating area.
Enjoy refreshing drinks at this outdoor bar with a city view.
Relax in a spacious room with a high ceiling, exposed beams, and a skylight, featuring a sofa, chairs, and a small table.
Enjoy the Empire State Building view from our rooftop terrace, featuring comfortable outdoor seating and a stunning cityscape.
Enjoy panoramic city views from our rooftop bar area with seating and a glass railing.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Pet-friendly
  • Laundry

Explore the area

Map
30 W 31st St, New York, NY, 10001
  • Empire State Building
    ‪3 min walk‬
  • Times Square
    ‪12 min walk‬
  • Grand Central Terminal
    ‪14 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪14 min drive‬

Room options

View all photos for Room, 2 Queen Beds, City View

Two single beds with white linens and a flat-screen TV on a wooden stand.

Room, 2 Queen Beds, City View

9.0 out of 10
Wonderful
(12 reviews)
  • 20 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, City View

Relax in a spacious room with a large bed, flat-screen TV, and cozy seating area.

Room, 1 King Bed, City View

7.6 out of 10
Good
(4 reviews)
  • 18 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

Two single beds with white linens and a flat-screen TV on a wooden stand.

Room, 2 Double Beds

8.6 out of 10
Excellent
(19 reviews)
  • 20 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Relax in a spacious room with a large bed, flat-screen TV, and cozy seating area.

Room, 1 King Bed

8.8 out of 10
Excellent
(20 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Relax in a spacious room with a large bed, flat-screen TV, and cozy seating area.

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(55 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (with Shower)

Relax in a spacious room with a large bed, flat-screen TV, and cozy seating area.

Room, 1 King Bed, Accessible (with Shower)

9.4 out of 10
Exceptional
(8 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Two single beds with white linens and a flat-screen TV on a wooden stand.

Room, 2 Queen Beds

8.2 out of 10
Very good
(24 reviews)
  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

New York

Heart of New York.At this Manhattan hotel, you'll be within a 5-minute walk of Empire State Building and Macy's. Times Square and Grand Central Terminal are also within 2 miles (3 km).

What's nearby

  • Empire State Building - 3 min walk - 0.3 km
  • Macy's - 5 min walk - 0.4 km
  • Times Square - 12 min walk - 1.1 km
  • Grand Central Terminal - 14 min walk - 1.2 km
  • Rockefeller Center - 3 min drive - 1.8 km

Getting around

  • New York W 32nd St. Station - 3 min walk
  • 28 St. Station (Broadway) - 4 min walk
  • LaGuardia Airport (LGA) - 34 min drive

Restaurants

  • ‪Jongro BBQ - ‬3 min walk
  • ‪Woorijip - ‬4 min walk
  • ‪Tous Les Jours - ‬3 min walk
  • ‪Tiger Sugar - ‬2 min walk
  • ‪Osamil - ‬1 min walk

About this property

Hyatt Herald Square New York

4-star Beaux Arts hotel near Empire State Building
There are 2 restaurants on site, along with a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. You'll find a 24-hour business center on site.

A computer station is on site and WiFi is free in public spaces. A 24-hour fitness center, a rooftop terrace, and multilingual staff are also featured at the eco-certified Hyatt Herald Square New York. Parking is available for a fee.

This 4-star New York hotel is smoke free.

  • 1 building
  • 122 guestrooms or units
  • 18 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 2014
  • Deli
  • Terrace on the roof
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Television in lobby
  • Elevator
  • No smoking on site
Hyatt Herald Square New York offers 122 accommodations with safes and coffee/tea makers. Beds feature premium bedding. A pillow menu is available. 40-inch Smart televisions come with satellite channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

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  • Air conditioning
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includes taxes & fees
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Property amenities

Family friendly

  • In-room crib
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 85 per day)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: USD 10 per person
  • 2 bars/lounges
  • 2 restaurants
  • Snack bar/deli

Things to do

  • 24-hour gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Elevator (36 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 40-inch smart TV with satellite channels

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
This property does not accept prepaid credit, debit, or gift cards for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all purchases made on site, including incidentals.

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay (maximum USD 150 per stay)
  • Only dogs are allowed

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 32.13 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 per person
  • Valet parking fee: USD 85 per day
  • Pet fee: USD 100 per pet, per stay (maximum USD 150 per stay)
  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn 31st
Holiday Inn 31st Hotel
Holiday Inn 31st Hotel New York City Street Midtown
Hyatt New York Herald Square/5th Avenue Hotel
Hyatt Herald Square New York Hotel
Hyatt Herald Square Hotel
Hyatt Herald Square/5th Avenue Hotel
Hyatt Herald Square
Holiday Inn Midtown West 31st Street Hotel New York City
Hyatt Herald Square/5th Avenue
Holiday Inn New York City Midtown 31st Street
Hyatt New York Herald Square/5th Avenue
Hyatt Herald Square York York
Hyatt Herald Square New York Hotel
Hyatt Herald Square New York New York
Hyatt Herald Square New York Hotel New York

Hyatt Herald Square New York Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 578 out of 1010 reviews
Rating 8 - Good. 254 out of 1010 reviews
Rating 6 - Okay. 96 out of 1010 reviews
Rating 4 - Poor. 37 out of 1010 reviews
Rating 2 - Terrible. 45 out of 1010 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mariano

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great 👍
Stayed 1 night in Jul 2025

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The host checked me in was amazing. Ppl like that are hard to come by. Unfortunately, I didn't get his name but he was on shift 13 June around 4pm
Stayed 1 night in Jun 2025

10/10 Excellent

Angie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were really helpful and polite. Room was beautifully laid out, we had everything we needed for 1 nights stay.
Stayed 1 night in May 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

laura, Port St Mary

Stayed 1 night in Apr 2025

10/10 Excellent

Ivanna, Pembroke Pines

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time there this week and the bartender last night was so nice and polite!
Stayed 2 nights in May 2025

8/10 Good

Jill

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Super great location. They let us leave our bags there all day too. Plus they have an amazing roof top you have to check out. The only things we didn’t love was just one elevator worked and they charge a $28 resort fee even if you don’t use any of the amenities. But overall great place to stay.
Stayed 1 night in Mar 2025

10/10 Excellent

Vernon

Stayed 1 night in Apr 2025

4/10 Poor

Kate

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Find somewhere else

One elevator working for the entire hotel, with no access to any stairs from the lobby. We ended up having to carry luggage down from the 5th floor to outside and then walk into the lobby to check out. The AC in the room didn’t work, so we were miserably hot and didn’t sleep. I did call the front desk and they sent someone to look at it while we were gone, but it didn’t seem to fix anything. Rooftop is cool, but bar wasn’t open so we couldn’t take advantage. Bed was very old feeling, like you could feel the springs poking you. I definitely do not thing this place lives up to what I expect from a Hyatt, and think we absolutely overpaid. The area is convenient to things, but overall kind of dingy. I would not recommend this hotel to anyone and would absolutely never stay there again.
Stayed 3 nights in Apr 2025

10/10 Excellent

Hongjie

Good
Stayed 1 night in Mar 2025

6/10 Okay

Raymond

Blah
Stayed 1 night in Apr 2025

8/10 Good

florian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

6/10 Okay

Oliva

Stayed 1 night in Mar 2025

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service

Not the best street.

The service and the hotel itself was . The room however was very cramped. This area of New York is under a great deal of construction and not very enjoyable to walk around in.
Stayed 1 night in Apr 2025

8/10 Good

Fernando, West Sacramento

Travelled with family
Liked: Cleanliness, staff & service
I wouldn’t recommend this property until the second elevator comes back online. The project started in January . To have a property with 19 floors of rooms and to rely on one elevator is crazy. We were there when the elevator broke down and walking up more than 10 flights is tiring. The room is small(to be expected) being in Manhattan, but clean. The staff were friendly and responsive.
Stayed 5 nights in Apr 2025

10/10 Excellent

Dania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice location

The room we stayed in was labeled as deluxe. It was a very nice standard room with a terrible view. Not deluxe. Staff was courteous and helpful. One of the two elevators was not operating causing long wait time for each ride up or down. The property is otherwise well maintained and clean. It is very nicely located near herald square and koreatown.
Stayed 3 nights in Apr 2025

8/10 Good

Alicia

Stayed 1 night in Apr 2025

4/10 Poor

Sheena Renee

Stayed 4 nights in Apr 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Ailijiang

Liked: Cleanliness, amenities, property conditions & facilities
good
Stayed 1 night in Apr 2025

10/10 Excellent

Vikas

Stayed 2 nights in Apr 2025

10/10 Excellent

Julia Elizabeth

Stayed 3 nights in Mar 2025