2/10 Terrible
Rona
Travelled with partner
Apr 15, 2025
Disliked: Staff & service, amenities, property conditions & facilities
The desk staff was a lovely fellow (named Tim) who told us he could not give us the manager's name of contact information and that the manager would contact us within 48 hours. Guess what? We're still waiting for that call.
Now, why would I check out early, you might ask: We arrived around 4 PM to find no available parking (there are about 70 rooms and about 25ish parking spots). We were told there was free parking on the street. The street is industrial or partly empty. There was a box factory next door and a boarded-up site across the street. Look at the street and tell me you'd want to park there! We were coming back late each of the nights we stayed there. The L Hotel took no responsibility for what we felt was a bait-and-switch. They said that they told Travelocity about the parking. They used that to say that they would not issue a refund when we checked out early. Seems like a hotel can have VERY FEW parking spots and still show up as having parking on Travelocity.
If you don't care about parking:
The breakfast was miserable. No fruit, no yogurt, weak coffee, white bread, cheap bagels, corn muffins, cold cereal, no OJ -- apple and cranberry juice cocktail.
As others said, the beds (and the pillows) are hard and uncomfortable. There was no clothes storage beyond three hooks on the wall.
The bathroom was serviceable with a good shower and good lighting. There was a view of NYC. Not the iconic, beautiful one. But, I saw the Empire State building.
Rona
Stayed 3 nights in Apr 2025