Fairfield by Marriott Rochester Henrietta/University Area offers its guests an indoor pool and a fitness center. Public spaces have free WiFi and wired Internet. Business amenities include a business center and meeting rooms. Free breakfast is served daily. The business-friendly Fairfield by Marriott Rochester Henrietta/University Area also features coffee/tea in a common area, laundry facilities, and dry cleaning/laundry services. Free self parking is available.
The front desk staff were very personable but we were dismayed to find our room hadnât been cleaned properly. There was old rice left in the microwave and a used tea bag in the coffee maker. We also think that the bathroom amenities hadnât been properly replaced. There were no drinking cups or hand lotion bottles. It made us start to question if the room had been vacuumed or the sheets changed since the last guest.
Our stay at this hotel was overall fine, but the evening of the one night we stayed, we used the pool. After spending some time with my kids in the pool, I began to notice some very disgusting looking globs in the pool. It made me feel sick to my stomach, and I feel sick to my stomach now even recalling this. It was gross.
Hotel was fine had what we needed. Everything worked. It was clean however, the lack of communication and checkout was not good and they donât empty the trash and give you new towels every day. Itâs every other day.
Why was my credit card charged more than what the agreement was at check-in? Nothing was ever said until I questioned it.
Hated the price gouging because of school R I T graduation. Bed was inadequateâa set of box springs with a 2/3 in pad, we could hear the springs when we moved. No one serviced the room for the 2 day stay. No linen service. No garbage removal. No vacuuming. Nothing.
The staff here were wonderful - very welcoming and helpful. Made me feel very welcome as I checked in and checked out. Customer Service throughout my stay was excellent.