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Hotel on Monroe, BW Signature Collection

2.5 star property
Hotel near George Eastman Museum in Rochester

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Photo gallery for Hotel on Monroe, BW Signature Collection

Reception
Exterior
Lobby
Egyptian cotton sheets, premium bedding, pillowtop beds
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

Map
2323 Monroe Avenue, Rochester, NY, 14618
  • Strong
    ‪8 min drive‬
  • University of Rochester
    ‪8 min drive‬
  • Strong Memorial Hospital
    ‪8 min drive‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Egyptian cotton sheets, premium bedding, pillowtop beds

Standard Room, 1 King Bed, Non Smoking

7.4 out of 10
Good
(10 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Non Smoking

Standard Room, 2 Double Beds, Accessible, Non Smoking

Standard Room, 2 Double Beds, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Egyptian cotton sheets, premium bedding, pillowtop beds

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchen (Living Room, Full Kitchen)

Egyptian cotton sheets, premium bedding, pillowtop beds

Suite, 1 King Bed, Non Smoking, Kitchen (Living Room, Full Kitchen)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Egyptian cotton sheets, premium bedding, pillowtop beds

Standard Room, 2 Double Beds, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Double Beds

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About the area

Rochester

Brighton stay.Your stay at this Brighton hotel places you within 6 miles (10 km) of George Eastman Museum and Eastman School of Music. Strong and Strong Memorial Hospital are also within 6 miles (10 km).

What's nearby

  • George Eastman Museum - 6 min drive - 6.1 km
  • Strong - 8 min drive - 6.5 km
  • University of Rochester - 8 min drive - 8.7 km
  • Eastman School of Music - 8 min drive - 7.9 km
  • Strong Memorial Hospital - 8 min drive - 8.7 km

Getting around

  • Rochester Station - 12 min drive
  • Greater Rochester Intl. Airport (ROC) - 11 min drive

Restaurants

  • ‪The Burger Bar by Wegmans - ‬3 min drive
  • ‪McDonald's - ‬2 min drive
  • ‪The Cheesecake Factory - ‬3 min drive
  • ‪Bagel Land - ‬12 min walk
  • ‪Starbucks - ‬14 min walk

About this property

Hotel on Monroe, BW Signature Collection

Hotel near George Eastman Museum in Rochester
Along with a coffee shop/cafe, there's a snack bar/deli on site. WiFi and wired Internet are free in public spaces. Self parking is free. A complete renovation of Hotel on Monroe, BW Signature Collection was completed in October 2019.

This Rochester hotel is smoke free.

  • 1 building
  • 23 guestrooms or units
  • 2 levels
  • Built in 1967
  • Deli
  • No smoking on site
  • Coffee shop
Hotel on Monroe, BW Signature Collection offers 23 accommodations, which are accessible via exterior corridors and feature complimentary newspapers and bathrobes. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 42-inch flat-screen televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, slippers, designer toiletries, and complimentary toiletries.

This Rochester hotel provides complimentary wired Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is provided daily.

Languages

English

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Property amenities

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Games

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 42-inch flat-screen TV with premium satellite channels
  • Streaming services

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
A virtual front desk provides assistance to guests
Guests are recommended to download the property's DirectKey mobile app before check-in

Access methods

Access code, private entrance

Pets

  • Pets: USD 45 per accommodation, per stay
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 45 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and mobile payments; cash is not accepted
Mobile payment options include: Apple Pay
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, mobile payments, and Apple Pay. Cash is not accepted. Onsite parties or group events are strictly prohibited. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Towpath Motel
Towpath Motel Rochester
Towpath Rochester
Towpath Hotel Rochester

Hotel on Monroe, BW Signature Collection Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 156 out of 298 reviews
Rating 8 - Good. 66 out of 298 reviews
Rating 6 - Okay. 37 out of 298 reviews
Rating 4 - Poor. 23 out of 298 reviews
Rating 2 - Terrible. 16 out of 298 reviews

9.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

David

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
It was my first time with accessing my room key from outside, Not a fan!!!! When I went to put it back in the box the women was not very helpful. I like people. I probably will not go back.
Stayed 1 night in Apr 2025

10/10 Excellent

Gwendylyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

6/10 Okay

yuanli

Travelled with family and small children
Liked: Cleanliness, staff & service
TV no
Stayed 3 nights in Apr 2025

10/10 Excellent

Joan

Stayed 1 night in Apr 2025

10/10 Excellent

Jeanie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty and cute! Love it!
Stayed 1 night in Apr 2025

8/10 Good

Isiah

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I like how I didn’t have to rely on someone to provide the key! The key box was perfect! You just have to follow the prompts on the link that they send. The key box is right outside to the left of the entrance! I found that to be super convenient! The TV is is huge and great for gaming! If you’re a sports guy like myself it has all of the sports channels. I extended my stay because I really didn’t want to leave! The rooms are quieter than any hotel I’ve visited. I am a frequent traveler btw and have been to many hotels in Victor, Henrietta (I will never ever get a hotel in Henrietta if it isn’t “home suites”) and Greece. This is by far the best. The only thing that it lacks, is a fridge. A fridge is important because I always stay for at least 3-4 days whenever I visit!
Stayed 4 nights in Mar 2025

4/10 Poor

Tomer

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness
Check in take long time The key thing wasn’t work for me Room clean great location Little weird smell in the room
Stayed 1 night in Mar 2025

10/10 Excellent

Sujing

Stayed 1 night in Mar 2025

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean room with a comfortable firm mattress. The heated toilet seat was a pleasant surprise!
Stayed 1 night in Mar 2025

10/10 Excellent

Heather

Stayed 2 nights in Mar 2025

6/10 Okay

Katherine

Liked: Cleanliness
Stayed 1 night in Mar 2025

10/10 Excellent

Thomas

Liked: Cleanliness, property conditions & facilities, room comfort

Perfect motel for a quick overnight stay

Quick overnight stay while we were in town for a sporting event. We only spent one night and for that the Hotel was perfect. Good location. Nice and clean and a central location in Rochester
Stayed 1 night in Mar 2025

10/10 Excellent

Chase

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Very clean.
Stayed 1 night in Mar 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities

Clean and simple

Very simple and clean motel with modern “glow up”. Have started staying at similar hotels when I don’t need amenities and it’s a great way to find clean and newly renovated places that are affordable. Would stay again. More - no coffee but it’s halfway between two Starbucks locations each about a half mile away.
Stayed 1 night in Mar 2025

10/10 Excellent

Michael

Stayed 1 night in Mar 2025

10/10 Excellent

Codi

Stayed 4 nights in Mar 2025

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, great location, clean, updated rooms— a great place to stay!
Stayed 1 night in Feb 2025

10/10 Excellent

Michelle

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Andrew

Business traveller
Disliked: Staff & service
The sink didn't drain. The shampoo/soap dispensers didn't work
Stayed 1 night in Feb 2025

8/10 Good

Michael, Upton

Stayed 1 night in Feb 2025

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Raegan

Liked: Staff & service

It was ok in a pinch.

Overall this stay was fine for one night but it it seems like no one checks to see that the hotel is being properly maintained. The toiletries in the shower look like they haven't been replaced in months ( soap scum on the bottles, one of the bottle's pumps was broken the conditioner was separated like it hadn't been used in years). The toilet paper holder was rusty and the bathroom sink would back up and gurgle very loudly every hour. Bed was pretty hard and uncomfortable. I didn't contact anyone during our stay for these issues bey there is no staff at the hotel and when these things were noticed it was late at night and cold and snowy outside. With it being New York and snowy the hotel doesn't provide any place to put your wet shoes once you enter the room so the floor was wet with dirty salty slush. Overall it could have been worse but it needs a staff onsite to help guests/ maintain a higher standard of service.
This was on the ceiling
Rusty toilet paper holder
Not replaced/ cleaned
Separated and the pump was broken
Stayed 1 night in Feb 2025

10/10 Excellent

Codi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Codi

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Well-run, quiet, and clean!
Stayed 1 night in Feb 2025