The shower did not work early in the morning - it ran out of water after about 30 seconds. Phone did not work. Family next to us experienced the same thing. We had to leave very early - by 6:30am to make it to the regatta so there was no time to try to flag down someone. We had to drop our key off and bolt. When I called to discuss this, the person at the front desk was very rude and dismissive. He kept trying to tell us we didn't know how to work the shower . . . but my son had used it the previous night so it wasn't user error - it had something to do with the availability of hot water in the am. The motel was very clean which was good - but I would not stay there again because of the way the person at the front desk spoke to us. I had only wanted to express our concern and seek a partial reduction - since utilities and services should not be down when you stay at a hotel/motel.
This was a great place to stay for an overnight after a concert at SPAC. It was convenient and easy. Polite check in. Not a luxury stay and very minimal and a little old. But it was also affordable in an area where everything else was pretty pricy. Beds were comfortable enough.