Ratings based on 927 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 19, 2024 on Expedia
Fantatsic staff and great rooms. It’s next to the freeway and under the Orange County flight path, but inside the rooms, it’s practically silent. Very impressive. Very convenient location and great pool and hot tub!
Comment from Hotel Management
Feb. 19, 2024 by Ryan- General Manager, Hotel Management
Thank you for staying at the Residence Inn Tustin and for sharing your wonderful review on expedia.com. We are thrilled to know that you had a great time with us and that you enjoyed our spacious suites, complimentary breakfast, and friendly staff. Your compliments are very much appreciated and encourage us to keep delivering exceptional service to our guests. We would be honored to welcome you back to our hotel whenever you are in the area. Please do not hesitate to reach out to us for any assistance or special arrangements. We hope to see you again soon and make your next stay even more enjoyable.
by A traveller
Posted Feb. 18, 2024 on Expedia
The stay was lovely, loved the breakfast which was included. The place was clean and very hospitable.
Comment from Hotel Management
Feb. 19, 2024 by Ryan- General Manager, Hotel Management
Thank you for staying at the Residence Inn Tustin and for sharing your wonderful review on expedia.com. We are thrilled to know that you had a great time with us and that you enjoyed our spacious suites, complimentary breakfast, and friendly staff. Your compliments are very much appreciated and encourage us to keep delivering exceptional service to our guests. We would be honored to welcome you back to our hotel whenever you are in the area. Please do not hesitate to reach out to us for any assistance or special arrangements. We hope to see you again soon and make your next stay even more enjoyable.
by A traveller
Posted Feb. 15, 2024 on Hotels
Comment from Hotel Management
Feb. 19, 2024 by Ryan-General Manager, Hotel Management
Thank you for staying at the Residence Inn Tustin and for sharing your wonderful review on Hotels.com. We are thrilled to know that you had a great time with us and that you enjoyed our spacious suites, complimentary breakfast, and friendly staff. Your compliments are very much appreciated and encourage us to keep delivering exceptional service to our guests. We would be honored to welcome you back to our hotel whenever you are in the area. Please do not hesitate to reach out to us for any assistance or special arrangements. We hope to see you again soon and make your next stay even more enjoyable.
by A traveller
Posted Feb. 14, 2024 on Expedia
property was very nice and clean.
Comment from Hotel Management
Feb. 14, 2024 by Ryan- General Manager, Hotel Management
Thank you for staying at the Residence Inn Tustin and for sharing your wonderful review on expedia.com. We are thrilled to know that you had a great time with us and that you enjoyed our spacious suites, complimentary breakfast, and friendly staff. Your compliments are very much appreciated and encourage us to keep delivering exceptional service to our guests. We would be honored to welcome you back to our hotel whenever you are in the area. Please do not hesitate to reach out to us for any assistance or special arrangements. We hope to see you again soon and make your next stay even more enjoyable.
by A traveller
Posted Feb. 4, 2024 on Hotels
Comment from Hotel Management
Feb. 5, 2024 by Ryan- General Manager, Hotel Management
Thank you for choosing the Residence Inn Tustin for your recent stay and for posting your lovely review on Hotels.com. We are overjoyed to learn that you had a wonderful time with us and that you appreciated our clean rooms, convenient location, and helpful staff. Your feedback is very valuable to us and inspires us to keep striving for excellence in everything we do. We would be delighted to have you back as our guest whenever you travel to Tustin. Please feel free to contact us directly for any inquiries or special needs. We look forward to seeing you again soon and making your next stay even more pleasant.
by A traveller from Redmond
Posted Feb. 3, 2024 on Expedia
Unable to open door using key card. Had to use maximum force to open.
Stench was from some smoke. We wanted smoke free room with children staying. The front desk had no answer
Comment from Hotel Management
Feb. 5, 2024 by Ryan-General Manager, Hotel Management
hank you for taking your time to review your recent stay with us. We are disappointed to hear that you did not enjoy your stay. We will be sharing your feedback with the appropriate team here as we strive every day to deliver the highest level of service and accommodations possible. We hope that you will return to our hotel the next time your travels bring you to our area.
by A traveller
Posted Feb. 2, 2024 on Expedia
good
Comment from Hotel Management
Feb. 5, 2024 by Ryan- General Manager, Hotel Management
Thank you for staying at the Residence Inn Tustin and for sharing your wonderful review on expedia.com. We are thrilled to know that you had a great time with us and that you enjoyed our spacious suites, complimentary breakfast, and friendly staff. Your compliments are very much appreciated and encourage us to keep delivering exceptional service to our guests. We would be honored to welcome you back to our hotel whenever you are in the area. Please do not hesitate to reach out to us for any assistance or special arrangements. We hope to see you again soon and make your next stay even more enjoyable.
by A traveller
Posted Jan. 30, 2024 on Hotels
Comment from Hotel Management
Jan. 30, 2024 by Ryan- General Manager, Hotel Management
Thank you for choosing the Residence Inn Tustin for your recent stay and for posting your lovely review on Hotels.com. We are overjoyed to learn that you had a wonderful time with us and that you appreciated our clean rooms, convenient location, and helpful staff. Your feedback is very valuable to us and inspires us to keep striving for excellence in everything we do.We would be delighted to have you back as our guest whenever you travel to Tustin. Please feel free to contact us directly for any inquiries or special needs. We look forward to seeing you again soon and making your next stay even more pleasant.
by A traveller
Posted Jan. 29, 2024 on Hotels
Comment from Hotel Management
Jan. 31, 2024 by Ryan-General Manager, Hotel Management
I am sorry to hear that you had a negative experience at our property. We value your feedback and we strive to improve our hotel every day.Please let us know what specific issues you encountered during your stay, so that we can address them promptly and prevent them from happening again. You can contact us by phone, email, or through our website. We appreciate your honesty and your business.We hope that you will give us another chance to serve you better in the future. We would love to welcome you back the next time you visit Tustin. Thank you for choosing Residence Inn by Marriott. Have a great day!
by A traveller
Posted Jan. 29, 2024 on Expedia
They were doing some remodeling, so the place had a bad smell.
Comment from Hotel Management
Jan. 30, 2024 by Ryan- General Manager, Hotel Management
Thank you for staying at the Residence Inn Tustin and for sharing your wonderful review on expedia.com. We are thrilled to know that you had a great time with us and that you enjoyed our spacious suites, complimentary breakfast, and friendly staff. Your compliments are very much appreciated and encourage us to keep delivering exceptional service to our guests.We would be honored to welcome you back to our hotel whenever you are in the area. Please do not hesitate to reach out to us for any assistance or special arrangements. We hope to see you again soon and make your next stay even more enjoyable.
