8/10 Good
Alexander
19 Jan 2024
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel but didn’t meet high expectations
We arrived early for check in, our room was not available but the staff were friendly and we had a relaxing drink in the lounge before heading out to check in on our return. Our queen room was decorated beautifully, though the bathroom felt cramped. The shower was frustrating as it’s above the bath and not high enough- I had to duck to get fully under. The bed was adequate but not comfortable, too many people may have sat on the side which meant the mattress felt sloped towards the edge when you lay on it. Unfortunately, our nights sleep was compromised as the rooms heating system was faulty, the room was set at 20C but got hotter and hotter, waking us up in sweats in the middle of the night. Not what you expect in January. When I reported this to reception they didn’t appear to care, I’d already paid upfront and was checking out that day. The hotels location is fantastic for Knightsbridge, just far enough back off the main road to lose the traffic noise. Loads to see and do within easy walking distance. Maybe we were unlucky with our room, though for the amount paid we were left feeling disappointed.
Alexander
Stayed 1 night in Jan 2024
