2/10 Terrible
Tena
Travelled with partner
3 Mar 2024
Liked: Property conditions & facilities
Disliked: Staff & service
I hated everything about my stay here. From check-in where I was told the HEAVILY advertised “swimmable beach “ was not in fact recommended for swimming, to the awful villa we were assigned. I made these plans months in advance and still waited hours to be assigned a terrible room. When I asked for a room with an actual ocean view (as booked) we waited hours for a tower room. We arrived around 1pm, ate $140 snacks (cups, guacamole, quesadilla and drinks) and it was dark by the time we entered our EXTREMELY noisy room. The “manager” “showed” us our room by pushing the elevator button and left us wandering through dark hallways to find our room. The numbers has come off the door so that was a challenge. We entered what felt like a room in the middle of a freeway, the noise was so deafening. The room was okay. They insisted on correcting us every time we said “room” with “villa”. Okay but it’s in a tower and no different from any two-room suite. It feels closed off the way the living and sleeping spaces are decided by a long wall. It was dark so we couldn’t see our view until the next morning. It was good but ruined by the highway noise. The floors were dirty and I kept cleaning spots of something caked on as if they just ran a dry mop over them but didn’t actually scrub. The hard pressure at check-in to attend a timeshare presentation was endless. We said no at least five times and Rocío did not let up. We had to ask for everything at least twice. I could go on. Don’t stay here
Tena
Stayed 4 nights in Feb 2024