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Hilton Cancun, an All-Inclusive Resort

4.5-star property
Highway 307, Cancun, QROO 1-855-887-0424
4.2 out of 5
Very good!
See all 42 travelocity Reviews

"The staff was really accommodating and friendly. They had great meal options especiallythe breakfastselections. However, the check-in process was e ... " More

By a verified traveller on Sun 07 Apr 2024

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Hotel Description

4.5-star beachfront property near Moon Palace Golf Club

Beachfront retreat

Within a 5-minute walk of the property, you'll find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. Moon Palace Golf Club and Xoximilco are also within 6 miles (10 km).

All-inclusive

A private beach, free water park access, and 2 outdoor pools are all featured at this smoke-free property. Spend a day at the beach kayaking, or relax with sun loungers and beach umbrellas. Bring the family and enjoy the free kid's club, children's pool, and waterslide.

Room, 2 Queen Beds, Nature view

Bed Count 2 Queen Beds Maximum Occupancy 3 Max
CA $541* Per night/room 15 May - 16 May

Suite, Oceanfront (Swim-Up)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed (Swim-Up)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Suite, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Oceanfront (Swim-Up)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hilton Cancun, an All-Inclusive Resort ratings based on 42 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Cancun, an All-Inclusive Resort

Everyone (14) Couples (7) Family (13)
5 out of 5

Posted by on 16 Apr. 2024

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Comment from Hotel Management

17 Apr. 2024 by Hilton Cancun

Thank you, Lora

5 out of 5
Absolute stunning!

Posted by on 11 Apr. 2024

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Comment from Hotel Management

12 Apr. 2024 by Hilton Cancun

Amanda, we are thrilled to learn that you had such a wonderful experience with us and hope to see you back again very soon. Until next time!

4 out of 5
The staff was really accommodating and friendly. They had great meal options especiallythe breakfastselections. However, the check-in process was extremely long and you had to go to the front desk to do everything. Also we went to dinner one night at Maxal restaurant and there were 4 power outages while we were there eating. The pool area is nice but extremely busy and sometimes they had no towels available. You have to get up super early to try to get a seat and even then there's no guarantee as someone may move your towel. There were also a lot of families so if you are looking for a more quiet setting keep this in mind. Overall we had a good time.

Posted by on 7 Apr. 2024

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Comment from Hotel Management

8 Apr. 2024 by Hilton Cancun

Melanie, thank you for taking the time to leave us your review. We're glad you enjoyed your visit to Cancun. Our team will be sure to look into all your other comments further and make changes where necessary. We look forward to welcoming you back in the near future.

2 out of 5
We stayed in Hilton Cancun all-inclusive resort in early April 2024. It is definitely not a 5 star resort as it advertises and too overpriced given their terrible services. We didn’t have good experience there and the services were terrible, don’t recommend to stay there unless you want to pay 5 star price for 2 star service. 1. The room we booked and paid for was not available when we checked in. We had to stay in a room we didn’t like as they said it was the only room available. 2. The lady helped us check in initially gave us a room with 1 queen bed but we booked the room with 2 queen beds; she didn’t tell us and we found out by ourselves after walking to the room for 15 mins then had to walk back to the front desk with all the luggages. Very frustrating and disappointing experience as the front desk staff should’ve ensured they assigned the right room to the guests and informed guests if the room they booked was not available rather than having the guests find out by themselves. 4. The event times on the screens in the lobby were all wrong for the entire week! It showed the events start at 9pm daily when they actually started at 7:30pm! We thought it was cancelled then later realized the screens displayed incorrect info. 5. The balcony door in our room could not be opened and we had to call their maintenance to fix it multiple times during our stay. Overall terrible service and communication. Hilton needs to improve their training, communication, and coordination.

Posted by on 7 Apr. 2024

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Comment from Hotel Management

8 Apr. 2024 by Hilton Cancun

Hi, Hanyuan. Thank you for staying at Hilton Cancun. We are truly sorry for your experience with us and appreciate the feedback since it helps us detect the areas of opportunity and we can improve them. We hope you can visit us again in the near future so we can make it right!

5 out of 5
Staff Facility and cleanliness were amazing. Everyone was so kind and worked very hard. Only downfall is that it secluded, in a jungle, beach yucky looking. We left there with Fever and Diarrhea which was either from the ocean water. Or the nasty hamburger we ate by the pool. Otherwise a great experience.

Posted by , from Auburn HILLS on 9 Feb. 2024

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Comment from Hotel Management

19 Feb. 2024 by Hilton Cancun

Steve, thank you for taking the time to leave us your review. We're glad you enjoyed your visit to Cancun. Our team will be sure to look into all your other comments further and make changes where necessary. We look forward to welcoming you back in the near future.

4 out of 5

Posted by on 30 Jan. 2024

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Comment from Hotel Management

31 Jan. 2024 by Hilton Cancun

Thank you, Abner

5 out of 5

Posted by on 11 Dec. 2023

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Comment from Hotel Management

14 Dec. 2023 by Hilton Cancun

Thank you, Joseph

5 out of 5

Posted by on 16 Oct. 2023

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Comment from Hotel Management

15 Nov. 2023 by Hilton Cancun

Thank you, Sreejesh.

5 out of 5

Posted by on 7 Oct. 2023

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Comment from Hotel Management

15 Nov. 2023 by Hilton Cancun

Thank you, Myrna

4 out of 5
When I was making the reservation I called and asked if they had a shuttle to the airport, I was told yes so that was why I booked here to find out from the front desk when I checked in they do not have a shuttle to the airport. I would have booked closer to the airport or the same hotel I normally stay at every year because they have a shuttle. Next year I will stay closer to the airport. Beautiful hotel but I only needed it for 1 night.

Posted by on 7 Oct. 2023

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Comment from Hotel Management

16 Nov. 2023 by Hilton Cancun

Kris, thank you for your kind feedback. We were thrilled to have you with us.

About the Hilton Cancun, an All-Inclusive Resort

Location Highway 307, Cancun, QROO 77500

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • One or more venues limit dining availability
  • Surcharge for premium food items
  • 24-hour room service
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Limited meals offered through room service
  • All available beverages included

Property Features

Hilton Cancun, an All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Bring your whole family to Hilton Cancun, an All-Inclusive Resort for summer fun including 2 outdoor swimming pools, a complimentary water park, and a complimentary children's club. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a children's pool, a steam room, and a fitness center. You'll have access to the outdoor pool at a partner property. Free self parking and valet parking are available. This 4.5-star Cancun property is smoke free.

  • 714 guestrooms or units
  • 7 levels
  • 2 bars by the pool
  • Meeting rooms
  • Built in 2021
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • On private beach
  • Free water park access
  • Number of outdoor pools - 2
  • Waterslide
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Hilton Cancun, an All-Inclusive Resort offers 714 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. This Cancun property provides complimentary wireless Internet access. Bathrooms include bathrobes and hair dryers. Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Coffee maker
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Air conditioning
  • Connecting rooms available
  • Wheelchair accessible
  • Desk chair

Food & Drink

Azulinda Lobby Bar - Onsite lobby lounge.

Azulinda Market & Cafe - Onsite café. Open 24 hours. Open daily.

Vela Food Hall - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.

La Luce - This restaurant serves dinner only. Open daily.

Maxal - This restaurant serves lunch and dinner. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: MXN 1100 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 51 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Union Pay. Cash is not accepted. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • No elevators
  • Pets Allowed-Specific Rooms Only
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Pets cannot be left unattended
  • Property is cleaned with disinfectant
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitization practices of any association
  • Cashless transactions are available
  • Reservation might be required for some facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 1100 per accommodation, per stay
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Cancun an All Inclusive Resort
  • Hilton Cancun, an All-Inclusive Resort Cancun
  • Hilton Cancun, an All-Inclusive Resort All-inclusive property

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.