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Platinum Yucatan Princess Adults Only - All inclusive

5.0 star property
5-star beachfront hotel near El Camaleón Mayakoba Golf Course

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Photo gallery for Platinum Yucatan Princess Adults Only - All inclusive

View from property
Aerial view
Free minibar, in-room safe, desk, blackout drapes
6 restaurants, breakfast, lunch, dinner served; international cuisine
Lobby
Reviews
8.2

Very good

Popular amenities

  • Hot tubHot tubHot tub
  • Pool
  • Spa
  • Breakfast includedBreakfast includedBreakfast included
  • Parking includedParking includedParking included
  • LaundryLaundryLaundry

Explore the area

Map
Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710
  • Popular LocationGran Coyote Golf6 min drive
  • Popular LocationEl Camaleón Mayakoba Golf Course7 min drive
  • Popular LocationPlaya Xcalacoco10 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)46 min drive

Room options

View all photos for Suite, Round Bed, Swimout (Honeymoon)

Suite, Round Bed, Swimout (Honeymoon) | Living area

Suite, Round Bed, Swimout (Honeymoon)

  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Swimout (Platinum)

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room, Swimout (Platinum)

  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (deluxe)

Free minibar, in-room safe, desk, blackout drapes

Junior Suite (deluxe)

  • 55 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon)

  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Platinum)

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room (Platinum)

  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe)

  • 55 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

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About the area

Playa del Carmen

Beachside getaway.Within 3 miles (5 km) of this Playa del Carmen hotel, you'll find Playa Xcalacoco and El Camaleón Mayakoba Golf Course. Gran Coyote Golf and Punta Esmeralda Beach are also within 3 miles (5 km).

What's nearby

  • Gran Coyote Golf - 6 min drive
  • El Camaleón Mayakoba Golf Course - 7 min drive
  • Playa Xcalacoco - 10 min drive
  • Quinta Avenida - 11 min drive
  • Playa del Carmen Main Beach - 19 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 47 min drive

Restaurants

  • Alberca - Pool - 12 min walk
  • Amaranto - 19 min walk
  • The Fives Plaza - 3 min drive
  • Snack Riviera - 12 min walk
  • 5th Avenue - 12 min walk

About this property

Platinum Yucatan Princess Adults Only - All inclusive

5-star beachfront hotel near El Camaleón Mayakoba Golf Course
Platinum Yucatan Princess Adults Only - All inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Platinum Yucatan Princess Adults Only - All inclusive offers its guests a full-service spa, 13 outdoor swimming pools, outdoor tennis courts, and a spa tub. There are 6 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 8 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi.

You'll find a business center on site. Event space at this hotel measures 6426 square feet (597 square meters) and includes conference space. A nightclub, a fitness center, and a sauna are also featured at the luxury Platinum Yucatan Princess Adults Only - All inclusive. Self parking is free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen hotel.

  • 470 guestrooms or units
  • 5 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 8 bars or lounges
  • 6426 sq ft of conference space
  • 597 sq m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
Platinum Yucatan Princess Adults Only - All inclusive offers 470 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. 42-inch plasma televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Princess Spa Platinum has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:00 AM
  • 6 restaurants
  • 2 poolside bars, 8 bars/lounges and 1 beach bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 13 outdoor pools
  • 6 outdoor tennis courts
  • Fitness classes
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness center
  • Full-service spa
  • Golf driving range
  • Nightclub
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Tennis
  • Volleyball

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 42-inch plasma TV
  • Satellite channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Outdoor space

  • Balcony

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Desk
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector, a security system, and a first aid kit in each accommodation. Contactless check-in is available.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults
Platinum Yucatan Princess Adults Only All inclusive
Paltinum Yucatan Princess Adults Only All Inclusive
Platinum Yucatan Princess Adults Only - All inclusive Hotel

Platinum Yucatan Princess Adults Only - All inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 876 out of 1806 reviews" "
Rating 8 - Good. 468 out of 1806 reviews" "
Rating 6 - Okay. 228 out of 1806 reviews" "
Rating 4 - Poor. 122 out of 1806 reviews" "
Rating 2 - Terrible. 112 out of 1806 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Ronald Dean, LITTLETON

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the no smoking on the property and the live music was great. I didn't like how the website made it look good when in fact it is a very old property ,the beach was very dirty,the staff was not friendly and not wanting to help you out like I wanted to paddle board and I wasn't sure how he said just get on your knees and paddle and left no other instructions or help. The alcohol was all very cheap from there and very watered down. We weren't told at check-in we could use the other properties and we found out one day before we left so we didn't get to check it out. I would never recommend Princess property to anyone 😔.
Stayed 5 nights in Apr 2024

10/10 Excellent

Ida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a birthday trip. The food was amazing, lots of choice. Shout out to our waiter Bryan, who made our stay much better and more fun! I recommend the Mexican grill restaurant. However, in restaurant Bruschetta, the staff was not welcoming and we had to wait for a long time for our food. Unfortunately, there was no welcoming drink at check in, as promised. We had a beautiful swim out room that was definitely worth the extra money. There are no snacks, only a mini fridge with the drinks. The activities around the area were awesome, but the main pool was small and not enough space for all guests. Our favorite entertainment worker Rhamses made this inconvenience almost invisible. Loved the Burlesque show and the foam party! Lots of exotic animals walking around the resort. They are well taken care of.
Stayed 4 nights in Mar 2024

10/10 Excellent

Michael B

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time at this hotel and we absolutely love coming here. We stayed in a swimout room and it was a lot of fun. The activities were fun, the food was absolutely delicious, and the staff was amazing. Shout out to our buffet waiter Brian. Will definitely come back.

8/10 Good

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the resort. Good food and drinks. Enjoyed the Italian restaurant the most and the Steak restaurant the least. Buffet was good quality and selection. Rooms were clean and very spacious. No complaints. Staff was very nice and helpful. Would go again, but probably the Family side next time.
Stayed 7 nights in Mar 2024

2/10 Terrible

Bernadette

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smelled of mildew. Floors and premises slippy. Went to brush teeth one morning .. slipped and fell. Now have to get fluid removed from knee… the best was they wanted to charge for a wheelchair to get food. Most staff .. could not speak English. Food was “ vial” may I mention I’m not a foodie. I heard and saw more injured than I. Most afraid to file complaint because maybe had a few drinks. You better tip of you will wait for your drink,. I think a tipping out of control when management allow tip jars at Buffer. I believe this to be unacceptable. Used “ filthy “ bathrooms in both pool and bar areas. By pool not only to much water on floor … but three days not even a light bulb. I have been to Mexico more than 10 times. Pay extra and go to a far better experience. I feel like I wasted a lot of money. I will say “Irene” at front desk was amazing and other staff could benefit from her ability to try and make things right.because of bleeding on sheets .. they were never changed the whole time I was there. Bell hood will tell you the 3 low lass alcohol in room are “ free”.. don’t insult me.. we paid a lot of money for our all inclusive. No new beach towels the whole time. Bad taste in my mouth… enough to never return to Mexico again. “ Greed will the ruination”

8/10 Good

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

Henrick

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

10/10 Excellent

Shelly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service was outstanding and very friendly. Food was also great! Close enough to cab out to 5th avenue if you want to leave the property yourself.
Stayed 4 nights in Feb 2024

4/10 Poor

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property is fairly sprawling. The staff were great. Things were pretty quiet. The only thing was the food. It was terrible. For a 5 star resort, the food was 1 star. Room service especially was gross. I ordered a burger, well done. The center of the meat patty was RAW. Not undercooked, but raw. The fries were or very poor quality. I ordered a coffee service one evenging and the pot of coffee they brought ... was empty. The buffets were strip mall quality at best. I am not exaggerating here.
Stayed 5 nights in Feb 2024

10/10 Excellent

Thea Theresia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The staff was super friendly. Loved the food.
Stayed 6 nights in Feb 2024