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Moon Palace Jamaica – All Inclusive

5.0 star property
5-star beachfront property near Turtle Beach

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Photo gallery for Moon Palace Jamaica – All Inclusive

4 outdoor pools, sun loungers
Exterior detail
Superior Walk Out Suite Ocean View - Kids & Teens Free
Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Living area
Lobby
Reviews
8.2

Very good

Popular amenities

  • Spa
  • Pool
  • Parking includedParking includedParking included
  • Restaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service

Explore the area

Map
Main Street, Ocho Rios, Saint Ann
  • Popular LocationTurtle Beach6 min walk
  • Popular LocationOcho Rios Fort4 min drive
  • Popular LocationDunn's River Falls7 min drive
  • AirportMontego Bay (MBJ-Sir Donald Sangster Intl.)100 min drive

Room options

View all photos for Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Living area

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • 161 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Family Partial Ocean View - Kids & Teens Free

Superior Family Partial Ocean View - Kids & Teens Free

Superior Family Partial Ocean View - Kids & Teens Free

9.1/10 Wonderful
  • 60 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Walk Out Suite Ocean View - Kids & Teens Free

Superior Walk Out Suite Ocean View - Kids & Teens Free

Superior Walk Out Suite Ocean View - Kids & Teens Free

10/10 Exceptional
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed

  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe Ocean View with Balcony - Kids & Teens Free

Premium bedding, free minibar, in-room safe, individually furnished

Superior Deluxe Ocean View with Balcony - Kids & Teens Free

  • 30 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Resort View with Balcony - Kids & Teens Free

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View with Balcony - Kids & Teens Free

  • 30 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Resort View

Deluxe Resort View

Deluxe Resort View

7.7/10 Good
  • 28 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Junior Suite Ocean View - Kids & Teens Free

Superior Junior Suite Ocean View - Kids & Teens Free

Superior Junior Suite Ocean View - Kids & Teens Free

7.8/10 Good
  • 47 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Ocean View

Deluxe Ocean View

Deluxe Ocean View

8/10 Very good
  • 28 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

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About the area

Ocho Rios

On the beach.Within a 10-minute walk of the property, you'll find Turtle Beach and Ocho Rios Craft Park. Ocho Rios Clock Tower and Turtle River Park are also within half a mile (1 km).

What's nearby

  • Turtle Beach - 6 min walk
  • Mahogany Beach - 16 min walk
  • Ocho Rios Fort - 4 min drive
  • Mystic Mountain - 5 min drive
  • Dunn's River Falls - 7 min drive

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 101 min drive

Restaurants

  • Mother`s - 4 min walk
  • 8Rivaz Lounge - 7 min walk
  • KFC - 5 min walk
  • MOMO @ Moon Palace Jamaica Grande - 2 min walk
  • Jimmy Buffett's Margaritaville (Ocho Rios) - 13 min walk

About this property

Moon Palace Jamaica – All Inclusive

5-star beachfront property near Turtle Beach
Moon Palace Jamaica – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Moon Palace Jamaica – All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 swim-up bars, a beach bar, and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a sauna. Free self parking and valet parking are available.

This 5-star Ocho Rios property is smoke free.

  • 705 guestrooms or units
  • 11 levels
  • 3 buildings
  • 2 swim-up bars
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Dining venue
Moon Palace Jamaica – All Inclusive offers 705 air-conditioned accommodations with iPod docking stations and free minibar items. Each accommodation is individually furnished. Beds feature premium bedding. Smart televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

AWE Spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised childcare
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 2 swim-up bars, 1 beach bar, 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • 4 outdoor pools
  • Fitness classes
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Full-service spa
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Table tennis

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 40-inch Smart TV
  • iPod dock

Bedroom

  • Air conditioning
  • Bed sheets
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels
  • Toothbrush and toothpaste (on request)

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Desk
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Moon Palace Jamaica – All Inclusive

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: JMD 10000 per person (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

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Moon Palace Jamaica – All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 631 out of 1192 reviews" "
Rating 8 - Good. 258 out of 1192 reviews" "
Rating 6 - Okay. 156 out of 1192 reviews" "
Rating 4 - Poor. 70 out of 1192 reviews" "
Rating 2 - Terrible. 77 out of 1192 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Garfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swampy looking gully have to be crossed to enter parking area
Stayed 4 nights in Mar 2024

2/10 Terrible

Alesia D

Travelled with family
Liked: Cleanliness
Disliked: Staff & service

8/10 Good

Fitzroy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was not the best tasting and there were little to no entertainment apart from that it is a great place to stay
Stayed 3 nights in Feb 2024

8/10 Good

Jamel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Chandrika, Queens

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As an Expedia VIP guest, we were upgraded to a Honeymoon Ocean View room! I loved the views, service was amazing, and the overall food options tasted great everywhere. Property is clean and family friendly for those with children.
Stayed 4 nights in Feb 2024

10/10 Excellent

Monterris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024

8/10 Good

Trevon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean and very friendly
Stayed 4 nights in Feb 2024

10/10 Excellent

Kamille

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my family had a great time at Moon Palace enjoying all of the amenities. The cleanliness in the bathroom could have been better, but overall we had a good stay.
Stayed 3 nights in Feb 2024

10/10 Excellent

Meghan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Canadian Family of 4; 2 kids aged 13 and 11. Superior room, 2 doubles, balcony and ocean view. 10th floor was awesome for a view of the resort and ocean and town; not sure I would want to be lower if a good view is important. Room was clean, comfortable, and the size was expected. Big shower, with a line for hanging wet suits/clothing. Chi hairdryer and flat iron provided. You can ask for your sheets to be changed through the app, otherwise they do a room refresh and make beds as is; option felt better environmentally. The app was great for requesting towels, and water. 24 Room Service! So great. The ice cream sandwich, jerk chicken club, and sweet buns and coffee were a few standouts. The staff at the Boulangerie made every morning so happy. My iced coffees were off each and every hook. The Palace staff was amazing. Disregard the reviews that say otherwise- people have off days, and grace needs to be given. The people in Jamaica are the kindest I have met. We felt super safe giving our kids appropriate freedoms around the resort, and felt equally safe travelling on foot outside of the resort exploring the nearby neighbourhood. Be sure to practise saying 'No THANK YOU' confidently in the mirror for at least a week before you go, so that you do not end up with alllllll of the trinkets and gifts from the well intentioned people making a living selling their goods:) Moon Palace, we love you. Ya mon <3
Stayed 9 nights in Feb 2024

8/10 Good

Ebany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean. My family and I were warmly greeted by the bellman. The property is clean and mostly well kept. They had enough restaurants to have a variety of options. The spa experience was wonderful and my courtier Tanaania was awesome. However, my husband did a pedicure it was poorly done. The next day his feet look so bad you couldn't say he had a pedicure done. Most of the VIP perks wasn't available but overall it was a good experience. I would recommend to visit this hotel and would still give them a second visit
Stayed 3 nights in Feb 2024