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Krystal Beach Acapulco

3.0 star property
3-star beachfront resort near Papagayo Beach

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Photo gallery for Krystal Beach Acapulco

Outdoor pool, sun loungers
Property video
2 restaurants; breakfast, lunch, and dinner served
Lobby
On the beach, sun loungers, beach umbrellas, beach towels

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
Ave Costera Miguel Aleman 163, Acapulco, GRO, 39670
  • Place, Parque Papagayo
    ‪1 min walk‬
  • Place, Papagayo Beach
    ‪3 min walk‬
  • Place, Condesa Beach
    ‪10 min walk‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪53 min drive‬

Room options

View all photos for Room Standard with Mountain View

Down comforters, in-room safe, blackout drapes, iron/ironing board

Room Standard with Mountain View

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 30 sq m
  • Sleeps 2
  • Free WiFi

View all photos for Room Standard with Mountain View

Down comforters, in-room safe, blackout drapes, iron/ironing board

Room Standard with Mountain View

7.0 out of 10
Good
(2 reviews)
  • Mountain view
  • 30 sq m
  • Sleeps 4
  • Free WiFi

View all photos for Room Standard with Ocean View

Down comforters, in-room safe, blackout drapes, iron/ironing board

Room Standard with Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 30 sq m
  • Sleeps 4
  • Free WiFi

View all photos for Standard Ocean View

Standard Ocean View

Standard Ocean View

8.0 out of 10
Very good
(38 reviews)
  • Ocean view
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Mountain View

Down comforters, in-room safe, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Mountain View

8.4 out of 10
Very good
(18 reviews)
  • Mountain view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room,1 King Bed, Ocean View

Down comforters, in-room safe, blackout drapes, iron/ironing board

Standard Room,1 King Bed, Ocean View

7.6 out of 10
Good
(14 reviews)
  • Sea view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Lunamielera Vista Mar

Lunamielera Vista Mar

Lunamielera Vista Mar

  • Ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Family Room, Mountain View

Family Room, Mountain View

Family Room, Mountain View

  • Mountain view
  • 33 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 Twin Sofa Bed
  • Free WiFi

View all photos for Suite King Mountain View

Suite King Mountain View

Suite King Mountain View

  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite King Ocean View

Suite King Ocean View

Suite King Ocean View

  • Ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds, Mountain View

Standard Room, 2 Double Beds, Mountain View

Standard Room, 2 Double Beds, Mountain View

7.6 out of 10
Good
(34 reviews)
  • Mountain view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

About the area

Acapulco

On the beach.At this Costera Acapulco resort, you'll be within a 5-minute walk of Galerías Acapulco and Parque Papagayo. Papagayo Beach and Condesa Beach are also within half a mile (1 km).
View more Resorts in AcapulcoOpens in a new window

What's nearby

  • Parque Papagayo - 1 min walk - 0.1 km
  • Galerías Acapulco - 2 min walk - 0.2 km
  • Papagayo Beach - 3 min walk - 0.3 km
  • Condesa Beach - 10 min walk - 0.9 km
  • Diana the Huntress - 19 min walk - 1.6 km

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 35 min drive

Restaurants

  • ‪Vips - ‬2 min walk
  • ‪Bocana Beach Papagayo - ‬3 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪La Union - ‬2 min walk

About this property

Krystal Beach Acapulco

3-star beachfront resort near Papagayo Beach
Some rates at Krystal Beach Acapulco are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. After a day at the beach, enjoy amenities at Krystal Beach Acapulco like an outdoor pool, a children's pool, and a hot tub.

There are 2 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. Public spaces have free WiFi. For a fee, parking is available.

This 3-star Acapulco resort is smoke free.

  • 1 building
  • 400 guestrooms or units
  • 19 levels
  • 2 dining venues
  • Meeting rooms
  • Deli
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
Krystal Beach Acapulco offers 400 accommodations with safes and hair dryers. Rooms open to balconies. Beds feature down comforters. Cable television is provided.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

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Hotel Emporio Acapulco
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  • On private beach
  • Pool
  • Spa
  • Kids pool
4.2 out of 5, Very good, 1,739 reviews
The price is CA $196
CA $236 total
includes taxes & fees
Jun 7 - Jun 8
Hotel Emporio Acapulco

Property amenities

Family friendly

  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Grocery/convenience store
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 250 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 480 per person
  • 2 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Things to do

  • Children's club
  • Children's pool
  • Hot tub
  • Outdoor pool
  • Playground
  • Waterslide

Accessibility

  • No elevator

Room amenities

Entertainment

  • TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 480 per person
  • Self parking fee: MXN 250 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

Property is also known as

Krystal Beach Acapulco
Krystal Beach Acapulco Resort
Krystal Hotel Acapulco Beach
Krystal Beach Acapulco Hotel
Krystal Beach Acapulco Resort
Krystal Beach Acapulco Acapulco
Krystal Beach Acapulco Resort Acapulco

Frequently asked questions

How close is Krystal Beach Acapulco to the airport?

Krystal Beach Acapulco is 13.9 mi (35-min drive) away from the General Juan N. Alvarez Intl. Airport (ACA) airport, the closest popular airport to the property.

How much does it cost to stay at Krystal Beach Acapulco?

As of Jun 3, 2026, prices found for a 1-night stay for 2 adults at Krystal Beach Acapulco on Jun 21, 2026 start from CA $105, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Krystal Beach Acapulco have an airport shuttle?

Airport shuttle services are not available at Krystal Beach Acapulco.

How close is Krystal Beach Acapulco to the beach?

This resort is on the beach. Don't forget your sunscreen!

Does Krystal Beach Acapulco offer free breakfast?

Free breakfast isn’t provided at Krystal Beach Acapulco, but buffet breakfast is offered for a fee of MXN 480 per person. It's available every day from 7 AM to noon.

Is there a casino at Krystal Beach Acapulco?

No, there is no casino at this resort.

What time is check-in at Krystal Beach Acapulco?

Check-in start time: 3:00 PM; Check-in end time: 11:30 AM.

Is there free parking at Krystal Beach Acapulco?

Free parking is not available at this resort. Self parking is available for MXN 250 per day.

Does Krystal Beach Acapulco have a pool?

Krystal Beach Acapulco features an outdoor pool and a children's pool.

Does Krystal Beach Acapulco have a restaurant?

There are 2 onsite restaurants, offering options like international cuisine, ocean views, and light fare.

Does Krystal Beach Acapulco have a spa?

There are no spa services available at this resort.

How close is Krystal Beach Acapulco to downtown Acapulco?

Krystal Beach Acapulco is 1.4 mi away from Acapulco.

Krystal Beach Acapulco Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 333 out of 1018 reviews
Rating 8 - Good. 211 out of 1018 reviews
Rating 6 - Okay. 191 out of 1018 reviews
Rating 4 - Poor. 137 out of 1018 reviews
Rating 2 - Terrible. 146 out of 1018 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, Great location.
Stayed 2 nights in Dec 2025
Verified

4/10 Poor

Joanne

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Breakfast was very good.
Stayed 12 nights in Dec 2025
Verified

10/10 Excellent

Tirso

Liked: Cleanliness, amenities, property conditions & facilities
Exelent 👌 good choice 👏
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Jatziry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Janitzi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great I had a lovely vacation enjoy every minute I do recomend this hotel
Stayed 4 nights in Jun 2025
Verified

8/10 Good

Mariana

Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Martina

Liked: Cleanliness, amenities, property conditions & facilities
The property was great!
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Ageda

Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing, except on the weekend when more guests arrived, the elevators took more than 30 minutes to reach your floor due to their weight capacity.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Acapulco is beautiful 💕❤️
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Alejandro

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 4 nights in Jan 2026
Verified

6/10 Okay

Harry

Some front desk staff and managers were a bit aloof, the air conditioning in the room was noisy and did not cool the room adequately, shower facility in the room is nice but extremely slippery
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful and easy to get around
Stayed 1 night in Apr 2025
Verified

2/10 Terrible

Donald

Disliked: Property conditions & facilities
Elevators need to be replaced! No wall mirror in bathroom Very overpriced!! Needs total renovation
Stayed 15 nights in Jan 2026
Verified

4/10 Poor

israel Arturo

Liked: Cleanliness
Disliked: Property conditions & facilities
t
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Sep 2025
Verified

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities
AC had a hard time cooling the room. Two elevators went out of service during our 3 day stay. Upgrading the elevators and HVAC systems would be beneficial to the hotel. Great staff!! Great views!! Direct beach access and convenient to access transportation or walk!!
Stayed 3 nights in Nov 2025
Verified

6/10 Okay

FRANCISCO

There are not parking in the hotel
Stayed 2 nights in Nov 2025
Verified

6/10 Okay

Muriel

Disliked: Property conditions & facilities
We like this hotel because of their friendly staff, the area and the swimming pools. But this hotel needs to remodel their rooms and fix their elevators. Elevators were a huge problem, long waits and saw so many people frustrated. Last time we were in this hotel was like 5 years ago and they had the same issues with the elevators but this time it was worst.
Stayed 1 night in Jan 2026
Verified

4/10 Poor

Nelson

Disliked: Cleanliness, property conditions & facilities
People tend to reserve the beach chairs all day long and none of these are available for other groups when are needed. The hotel has very strict policies on not having their waitress serving on some specific areas of the beach (in front of the hotel)
Stayed 2 nights in Dec 2025
Verified

6/10 Okay

Patricia

Liked: Cleanliness
Food was subpar, and the rooms were uneventful lacked any standout features. The valet service was atrocious and made departure a nightmare, taking over two hours just to get the car. Check out demand was at noon and offered no other solution or amenity. Asked to speak to manager and no one ever came around. Not a great experience overall.
Stayed 2 nights in Jan 2026
Verified

6/10 Okay

Rodrigo Alfonso

Liked: Cleanliness, staff & service
Room was clean and big. Pool chairs not enough for the amount of people. We were 2 adults and were given a room next to a family with very noisy kids. Room planing should be a little more thoughtful, maybe keep adults only on the top floors and families on the lower floors. A/C not cool enough. Very good location.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 2 nights in Apr 2025
Verified

2/10 Terrible

Miriam

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Old property and food is not good at all, expensive and very dissapointed. I won't stay there ever again. Staff was very friendly.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Playa
Stayed 2 nights in Aug 2025
Verified

6/10 Okay

Kosuke

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good access to beach and comfortable pool, but to use elevators is terrible, take more than 20 minutes as average.
Stayed 2 nights in Aug 2025