6/10 Okay
Julia
Jun 3, 2025
Liked: Cleanliness, staff & service, property conditions & facilities
There are many positive things to say about Hotel Negrecoste, but a few negative too. The location is great, the food at the restaurant in front is very good, and the service friendly if a bit efficient at the front desk. The room was clean, and the bed comfortable. This is a small hotel and they make it feel very personalized.
However, the first night at 1:30 am I had 3 knocks at my door (I was traveling alone), waking me up, with no one speaking. Before I could respond to the knocks I heard someone starting to enter my room with a key, still without saying anything. I ran to the door, held it closed and screamed very loudly until a man said he was from the front desk and there was a fire in my room. I said there was no fire and to go away, which he did, saying he thought the room was empty. The next morning, I spoke with the hotel manager. She seemed to minimize my concerns, said it was the hotel security system that noted a fire in that room, and that it had never happened before in error (with no smoke or excessively hot steam on from the shower). She was apologetic, but not that sympathetic to the terror of being woken up at night by a strange man walking into your room. They should have offered some recompense in some way - they wouldnt refund my next two nights either, despite how unsafe I felt that night and the next.
Final note, the hot tub is only available for an extra 30 euros for an hour at the spa, not a hotel amenity. The description is misleading on that.
Julia
Stayed 3 nights in May 2025