4/10 Poor
Sarah, St Helens Park
Travelled with family and small children
30 Jan 2024
Disliked: Amenities, property conditions & facilities
This hotel was so disappointing, it desperately needs maintenance on the rooms, the reception and the pool. There were so many things wrong with the room, the shower head wouldn’t stay up and the shower leaked out the door. The carpet in-front of the bathroom was always wet and there was mould on the archway. The hand rail in the bathroom had been stolen so there was no where to hang the towels. The tv was playing up and so we couldn’t change the channel. There was no phone in the room to call reception for help and when you went to reception there was no one there. The walls were grubby with marks all over them and there was a sign telling you not to put anything but water in the kettle. It just felt like a half way house that no one had looked after for a very long time.
The pool was half empty and had a funky smell. Our room was out the back next to the bws and it was so noisy all night. The walls must have super thin as you can hear everything. Had I done more research I wouldn’t have booked this hotel.
Sarah
Stayed 1 night in Jan 2024