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Mercure Alice Springs Resort

4.5 star property
4.5-star luxury hotel in East Side

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Photo gallery for Mercure Alice Springs Resort

Outdoor pool, pool umbrellas, sun loungers
Breakfast, lunch, dinner served; pool views
Breakfast, lunch, dinner served; pool views
Minibar, in-room safe, desk, iron/ironing board
Meeting facility

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
34 Stott Terrace, East Side, NT, 0870
  • Place, Australian Aboriginal Dreamtime Gallery
    ‪8 min walk‬
  • Place, Adelaide House
    ‪11 min walk‬
  • Place, Todd Mall
    ‪11 min walk‬
  • Airport, Alice Springs, NT (ASP)
    ‪16 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Balcony, Garden View

Deluxe Room, 1 King Bed, Balcony, Garden View

Deluxe Room, 1 King Bed, Balcony, Garden View

  • Garden view
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Garden View

Deluxe Room, 2 Queen Beds, Garden View

Deluxe Room, 2 Queen Beds, Garden View

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

7.6 out of 10
Good
(20 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds

9.0 out of 10
Wonderful
(12 reviews)
  • 23 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

8.8 out of 10
Excellent
(15 reviews)
  • Garden view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room, 2 Double Beds

Superior Twin Room, 2 Double Beds

Superior Twin Room, 2 Double Beds

8.0 out of 10
Very good
(6 reviews)
  • Garden view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

About the area

Alice Springs

East Side stay.Within a 10-minute walk of this East Side hotel, you'll find Olive Pink Botanic Garden and Mbantua Fine Art Gallery and Cultural Museum. Australian Aboriginal Dreamtime Gallery and Todd Mall are also within half a mile (1 km).

What's nearby

  • Australian Aboriginal Dreamtime Gallery - 8 min walk - 0.7 km
  • Adelaide House - 11 min walk - 1.0 km
  • Todd Mall - 11 min walk - 1.0 km
  • Alice Springs Golf Club - 18 min walk - 1.5 km
  • Lasseters Casino - 6 min drive - 3.2 km

Getting around

  • Ciccone Alice Springs Station - 8 min drive
  • Alice Springs, NT (ASP) - 16 min drive

Restaurants

  • ‪Bojangles Bar - ‬8 min walk
  • ‪Gloria Jean's Coffees - ‬11 min walk
  • ‪Page 27 Cafe - ‬9 min walk
  • ‪Barra On Todd - ‬1 min walk
  • ‪Club Eastside - ‬12 min walk

About this property

Mercure Alice Springs Resort

4.5-star luxury hotel in East Side
Mercure Alice Springs Resort offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

There are 4 meeting rooms available. A terrace, a vending machine, and multilingual staff are also featured at the luxury Mercure Alice Springs Resort. Self parking is free.

This 4.5-star Alice Springs hotel is smoke free.

  • 139 guestrooms or units
  • 2 levels
  • 3 buildings
  • Built in 1974
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • ATM
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Mercure Alice Springs Resort offers 139 accommodations with minibars and safes. LCD televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hair dryers.

This Alice Springs hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Similar properties

Garden
DoubleTree by Hilton Alice Springs
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  • Parking included
  • Free WiFi
4.1 out of 5, Very good, 1,001 reviews
The price is CA $109
CA $120 total
includes taxes & fees
Feb 21 - Feb 22
DoubleTree by Hilton Alice Springs

Property amenities

Family friendly

  • Crib (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: AUD 20 to 35 for adults and AUD 12 to 15 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • Gym
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • LCD TV

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toilet paper
  • Towels provided

Food and drink

  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: AUD 49

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 20 to 35 for adults, and AUD 12 to 15 for children
  • Late check-out fee: AUD 49 (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 40.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
This property uses solar energy
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property uses solar energy.

We should mention

  • Up to 3 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Alice Springs Chifley
Alice Springs Chifley Resort
Alice Springs Resort
Chifley Alice Springs
Mercure Alice Springs Resort Opening July 2017
Chifley Resort
Chifley Resort Alice Springs
Resort Alice Springs
Mercure Resort Opening July 2017
Mercure Alice Springs Opening July 2017
Mercure Opening July 2017
Mercure Alice Springs
Chifley Alice Springs Resort
Mercure Alice Springs Resort (Opening July 2017)
Mercure Alice Springs Side
Mercure Alice Springs Resort Hotel
Mercure Alice Springs Resort East Side
Mercure Alice Springs Resort Hotel East Side

Mercure Alice Springs Resort Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 390 out of 1000 reviews
Rating 8 - Good. 422 out of 1000 reviews
Rating 6 - Okay. 123 out of 1000 reviews
Rating 4 - Poor. 40 out of 1000 reviews
Rating 2 - Terrible. 25 out of 1000 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Dameyon, Winnellie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are super friendly and helpful. Some of the best in Alice.
Stayed 2 nights in Oct 2025

10/10 Excellent

Euan

Stayed 1 night in Oct 2025

8/10 Good

Mark

Stayed 1 night in Oct 2025

6/10 Okay

Kay

Business traveller, Travelled with group
Some eating utensils were stained and marked. Over 3 nights, we only had one toilet roll which was almost used up. Breakfast was expensive. $15 for a bowl of cereal and toast (which I do not eat) The fruit was very fresh at our conference but the other morning tea options were bland. It was only a 10 minute walk to the shops. Staff were obliging. We did not park.
Stayed 3 nights in Oct 2025

8/10 Good

albert

Business traveller
Liked: Cleanliness, staff & service
Great service. Your hot water runs out in the shower quite quickly so needs to be addressed.
Stayed 5 nights in Oct 2025

10/10 Excellent

Lawrence, Manassas

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and a good calue for the money.
Stayed 2 nights in Sep 2025

6/10 Okay

Annette

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The room was nice but the cleanliness of the shower was bad and the shower head was leaking and in need of repair or replacement.
Stayed 2 nights in Sep 2025

8/10 Good

Mitchell

Liked: Cleanliness
The bed was so comfortable, I had the most amazing sleep. I also asked for a quiet room and staff were very accomodating of this (though it's not a noisy area anyway, so I think most rooms would have been fine). However, the shower head in my room dripped constantly and needs replacing. Staff were mostly indifferent, with the exception of an older Australian man, who was very friendly and welcoming. All up, I would happily stay there again.
Stayed 3 nights in Sep 2025

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant was amazing. We had a wonderful stay. Thank you.
Stayed 2 nights in Aug 2025

4/10 Poor

PAUL

Disliked: Cleanliness, staff & service, property conditions & facilities
Cold showers and reception didn't care!
Stayed 1 night in Aug 2025

10/10 Excellent

Ram

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great beds

I gave a 5 starts review because I think the current grades do it some injustice. The beds in this hotel are simply fabulous. Regarding the room -in our first visit we were upgraded to a room starting with 3 (in the river block) and this room was excellent. In our second visit we stayed in a rooms starting with 2 and the room needed some update, and more intriguing - was located on the main road so noisy. So in order to fully enjoy - ask for a room in the river block or at least a room not facing the road. The coupon provided in reception makes the breakfast buffet a great deal. It was too cold for the pool and it is less inviting than the picture they publish.
Stayed 1 night in Jul 2025

6/10 Okay

holly

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The setting and the property were beautiful. Hard to realize that you were in the middle of the desert. Manager was helpful and friendly. There were two problems. One was that there’s no elevator in one building. The hotel and hotels.com should have revealed that. They had a luggage lift which helped. The reception area wasn’t accessible either. That being said, one can make a more informed decision when given more information. The main problem was the front desk staff. They were not friendly or informative. It was as if they had chips on their shoulders. I was not helped with the luggage lift upon leaving. They brought my bags out and left them in the middle of the lobby and walked away. There was a major discrepancy between what their info map/guide said and what Google and Apple said. When this was pointed out, they were rude and essentially said they were right. I realize that Alice Springs is not a big city/cosmopolitan place but to get cross with a customer when their error was pointed out, was uncalled for. This property could be filled every night if it were staffed with people who cared about the customers.
Stayed 3 nights in Aug 2025

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very clean and comfortable. Staff are friendly and attentive. Restaurant food is delicious. Overall it’s a very satisfying stay.
Stayed 3 nights in Aug 2025

6/10 Okay

Donna, warilla

Liked: Cleanliness, staff & service
There were no blankets in rooms so you have to use heaters. Not enough staff on for bar service , service took along time, staff were lovely buy she was run off her feet the whole night. Tv reception is not good. No seating in outdoor/garden areas so you have to sit at pool.
Stayed 1 night in Aug 2025

8/10 Good

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities
After our previous location, the Mercure was a joy to come to. Clean room, spacious and a wonderful bed. Staff were friendly and welcoming.
Stayed 2 nights in Aug 2025

2/10 Terrible

stephen

Stayed 1 night in Jun 2025

2/10 Terrible

stephen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

no sleep & no satisfaction

after six nights on the larapinta trail we were looking forward to a restful nights sleep. we upgraded our room which included a bath. about 2am our very noisy neighbours in the adjoining room came home and from that point we didn’t sleep again. I knocked on their door and spoke to them once. we then called hotel reception/security another two times over the next few hours and they came and spoke to the offending guests. nothing changed. no offer to change rooms or eject the noisy neighbours. in the morning I spoke to the receptionist who checked us in. he was aware of the disruption. I asked about a refund and was told because we booked through a third party no refund was possible. he suggested we contact hotels.com. (we were offered free b/f which we declined as we had an early flight to get to). after contacting hotels.com who tried to get a refund on our behalf we were told the hotel had declined our request. Obviously the hotel is not responsible for the bad guest behaviour but they need a better policy to deal with situations like ours. We stayed at the hotel the night before our trek and the night after. rooms seem to vary according to the different buildings. It’s an ok hotel but certainly can’t recommend after our experience.
Stayed 1 night in Jul 2025

6/10 Okay

Matt

Business traveller
Liked: Cleanliness, staff & service, amenities
Normally have a great stay but tonight waited one hour for my meal and eventually gave up, walked out, and caught a Taxi into town for dinner. A fabulous pizza at Bella, which are always great.
Stayed 1 night in Jun 2025

8/10 Good

Matt

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to town and safe parking.
Stayed 2 nights in Jun 2025

8/10 Good

Charles

Travelled with group
Liked: Staff & service

Alice Springs

Nice hotel with a good breakfast
Stayed 5 nights in Jun 2025

8/10 Good

Glenn, East Perth

Stayed 2 nights in Jun 2025

8/10 Good

Mabu

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Welcoming staff spacious and clean room
Stayed 1 night in Jun 2025

6/10 Okay

louise

Travelled with family
Terrible showers
Stayed 1 night in Jun 2025

10/10 Excellent

Philip

Liked: Amenities
Very good value. Restaurant has good menu.
Stayed 2 nights in May 2025

8/10 Good

Matt

Stayed 1 night in May 2025