2/10 Terrible
Edward M.
22 Apr 2024
Disliked: Cleanliness
Stay Away from This Place
We want our money back. We were severely overcharged for this location. The owner has no idea of what customer service is. The towels and bedcovers are stained rags, the bathroom is dirty, the foldable couch doesn't work, and the entrance to the house is covered with snow and ice that any other place would shovel to allow easy access. We slipped a few times just bringing our luggage to the house. The heater is programmed to 64 degrees and can't be reprogrammed to a higher temperature, so the master bedroom is a freezer. It has a monitor and a few remote controls, but none work. There is only one roll of toilet paper for 3 days and 3 nights. We requested more toilet paper and batteries for the controls and were told to buy our own. When we said we didn't want to stay there the 3rd day, and the facilities were not as promised, the landlord didn't respond. We called Vrbo and after many phone calls, emails, and pictures, we were told we would not get a refund. We had to deal directly with the owner of the property, who refused to respond to our messages. We are fighting to get a refund for the 3rd day we didn't use. Any decent hospitality company would be concerned about customer satisfaction, but not Vrbo. This is the first and last time we use these services, and I strongly suggest you stay away as well.
Edward M.
Stayed 3 nights in Mar 2024