2/10 Terrible
Verified traveller
May 5, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I made a room request prior to arrival because of health conditions. This was not acted on or acknowledged. On arrival we received no details about our stay. We were told that the next day (Sunday) breakfast was 8 until 10, that was all. On arriving back at the hotel on Sunday evening, after a day out, our room had not been cleaned. We questioned this and were told that rooms are not cleaned every day, and if we wanted the room cleaned we should have left the notice on the door. We were not informed that this was the procedure on check in. We had paid for breakfast for both nights of our stay. We had breakfast on the Sunday at 8:30. We assumed that breakfast on Monday would be earlier than Sunday but would finish at the same time, that is 10 o'clock. This is standard for the hundreds of hotels we have stayed at. Normally st check in one is provided with details of meal times, check out, etc. Not at this place, and we presume any Marstons Inn. Anyway, we had paid £8.75 each for breakfast on Monday morning. We arrived for breakfast at 9:30 to be told that breakfast finished at 9:00 during weekdays. Had anybody told us? Was there are information in the room? Answer to both is NO. As the room was serviced, I had to go to a packed bar and ask for a toilet roll because nobody was available at reception. I have stayed in hundreds of hotels in the UK, nevermind abroad, and never have I felt so let down. I will never stay in a Marstons hotel again and make sure everyone I know is awar
Verified traveller
Stayed 2 nights in May 2025