We have a service dog for a child with autism. At 10 pm the staff called requesting documents or we would be charged pet rates. They were told the laws according to the ADA guidelines. https://www.ada.gov/law-and-regs/ They then deactivated the key card to our room. When I went to the check in desk the next morning to pay "pet charges" I was told by the manager we would be charged the next time if we didn't have paperwork for him. As an all around review; the rooms are not properly clean, tub has ground in dirt, pool is unheated, ladder in deep end is broken, pool dirty looking, no coffee in the room, breakfast is cereal, packaged oatmeal, milk and OJ. If you are sleeping it's fine if you want what the add says you get move on to Carbondale. It's only 25 minutes away. And yes, I am filing a complaint with the ADA. I did take photos so they can't charge us with property damage.