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Best Western Plus Hotel Carlton

4.0 star property
4-star eco-certified hotel near Lake Annecy

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Photo gallery for Best Western Plus Hotel Carlton

Executive Room, 1 Queen Bed, Non Smoking, Balcony
Interior entrance
Bar (on property)
Daily buffet breakfast (EUR 22 per person)
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
5 Rue Des Glieres, Annecy, Haute-Savoie, 74000
  • Annecy Castle
    ‪5 min walk‬
  • Palais de l Ile
    ‪5 min walk‬
  • Centre Commercial Courier
    ‪5 min walk‬
  • Geneva (GVA-Cointrin Intl.)
    ‪37 min drive‬

Room options

View all photos for Comfort Room, 2 Twin Beds, Non Smoking

Comfort Room, 2 Single Beds, Non Smoking

Comfort Room, 2 Twin Beds, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • 17 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Comfort Room, 1 Queen Bed, Non Smoking

Comfort Room, 1 Queen Bed, Non Smoking

Comfort Room, 1 Queen Bed, Non Smoking

9.4 out of 10
Exceptional
(12 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 1 Double Bed, Non Smoking (Small Room)

Classic Room, 1 Double Bed, Non Smoking (Small Room)

Classic Room, 1 Double Bed, Non Smoking (Small Room)

9.0 out of 10
Wonderful
(6 reviews)
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 2 Twin Beds, Non Smoking (Larger Room)

Executive Room, 2 Single Beds, Non Smoking (Larger Room) | Bathroom

Executive Room, 2 Twin Beds, Non Smoking (Larger Room)

10.0 out of 10
Exceptional
(1 review)
  • 17 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 1 Queen Bed, Non Smoking (Larger Room)

Combined shower/tub, eco-friendly toiletries, hair dryer, towels

Executive Room, 1 Queen Bed, Non Smoking (Larger Room)

  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 Queen Bed, Non Smoking, Balcony

Executive Room, 1 Queen Bed, Non Smoking, Balcony

Executive Room, 1 Queen Bed, Non Smoking, Balcony

9.0 out of 10
Wonderful
(2 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Room, 1 Queen Bed, Non Smoking, Balcony

Comfort Room, 1 Queen Bed, Non Smoking, Balcony

Comfort Room, 1 Queen Bed, Non Smoking, Balcony

9.6 out of 10
Exceptional
(5 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Exclusive Room, 1 Queen Bed, Non Smoking

Exclusive Room, 1 Queen Bed, Non Smoking

Exclusive Room, 1 Queen Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

About the area

Annecy

City center stay.At this Annecy Old Town hotel, you'll be within a 5-minute walk of Notre-Dame-de-Liesse Church and Thiou. Lake Annecy and Centre Commercial Courier are also within half a mile (1 km).

What's nearby

  • Notre-Dame-de-Liesse Church - 3 min walk - 0.3 km
  • Annecy Castle - 5 min walk - 0.4 km
  • Palais de l Ile - 5 min walk - 0.4 km
  • Centre Commercial Courier - 5 min walk - 0.4 km
  • Amours Bridge - 8 min walk - 0.7 km

Getting around

  • Annecy Station - 3 min walk
  • Chambery (CMF-Chambery - Savoie) - 35 min drive

Restaurants

  • ‪Kia Ora - ‬2 min walk
  • ‪Au Bureau - ‬2 min walk
  • ‪Le Moulin de Païou - ‬2 min walk
  • ‪Chez Ingalls - ‬2 min walk
  • ‪Hiatus Coffee - ‬3 min walk

About this property

Best Western Plus Hotel Carlton

4-star eco-certified hotel near Lake Annecy
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The eco-certified Best Western Plus Hotel Carlton also features multilingual staff, complimentary newspapers in the lobby, and dry cleaning/laundry services. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Annecy hotel is smoke free.

  • 1 building
  • 55 guestrooms or units
  • 7 levels
  • Built in 1930
  • Deli
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
Best Western Plus Hotel Carlton offers 55 accommodations with minibars and espresso makers. Each accommodation is individually decorated. 26-inch flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French

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Property amenities

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Secured, covered self parking on site (EUR 25 per day)
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; EUR 22 for adults and EUR 11 for children
  • A bar/lounge
  • Snack bar/deli

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 26-inch flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Individual decor
  • Iron/ironing board on request
  • LED lighting
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out fee: EUR 200.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card or passport at check-in.

Access methods

Staffed front desk

Pets

  • Pets: EUR 10 per pet, per day
  • Weight limit: 44 lbs per pet
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.45 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 22 for adults and EUR 11 for children
  • Covered self parking fee: EUR 25 per day
  • Pet fee: EUR 10 per pet, per day
  • Late check-out fee: EUR 200.00

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking. This property accepts Visa, Mastercard, American Express, Eurocard, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 01 October to 01 May.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Carlton Annecy
Best Western Plus Hotel Carlton Annecy
Best Western Plus Carlton Annecy
Best Western Hotel Carlton Annecy
Best Plus Carlton Annecy
Best Western Plus Hotel Carlton Hotel
Best Western Plus Hotel Carlton Annecy
Best Western Plus Hotel Carlton Hotel Annecy

Best Western Plus Hotel Carlton Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 382 out of 901 reviews
Rating 8 - Good. 360 out of 901 reviews
Rating 6 - Okay. 113 out of 901 reviews
Rating 4 - Poor. 34 out of 901 reviews
Rating 2 - Terrible. 12 out of 901 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful Hotel!!
Stayed 3 nights in May 2025

8/10 Good

Oded

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to the train station and the old city

Air conditioner is not working in April
Stayed 1 night in Apr 2025

10/10 Excellent

N C

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All staff lovely and very helpful. Really comfortable bed. Great room and location. Would definitely stay again.
Stayed 1 night in Apr 2025

10/10 Excellent

Andrew, Levin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is well located with great restaurants in close proximity, parking made possible by the hotel.
Stayed 1 night in Nov 2024

10/10 Excellent

Charles

Stayed 2 nights in Oct 2024

6/10 Okay

Robert, San Jose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice but driving to it was a horrible experience. The room was kind of small. There was an oversize TV mounted on a wall so that it overhung the wall. My wife hit her head on it quite hard when she bent down to pick up something on the floor. Poor choice of set and location
Stayed 1 night in Sep 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We parked at the multi storey across from the hotel which was really convenient. The hotel is in a great location for the town and lake. Very easy walking both day and evening. We arrived a bit early and the lovely lady at reception booked us in with a slight upgraded room. The room was lovely. Beautifully decorated and presented. We didn’t eat here but overall a great hotel. I would definitely recommend this hotel.
Stayed 1 night in Sep 2024

10/10 Excellent

peter

Perfect
Stayed 1 night in Aug 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location , anything bigger than a Skoda Octavia will struggle in their very secure underground parking, very tight
Stayed 1 night in Aug 2024

10/10 Excellent

Rola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are exceptional and welcoming
Stayed 1 night in Aug 2024

10/10 Excellent

Rola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is exceptionally kind especially Jose ❤️🙏
Stayed 1 night in Aug 2024

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location so close to the train station as well as restaurants and all the sights in Annecy. Very walkable and convenient. Nice property and clean, renovated rooms with excellent AC. I received a balcony as well which was not expected. Staff very friendly and helpful. Would definitely stay again!
Stayed 2 nights in Aug 2024

10/10 Excellent

Adil

Stayed 1 night in Jul 2024

10/10 Excellent

mrs helen l

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, room a touch small but adequate and the most comfortable bed of our entire 10 day trip. Underground secure parking a bonus. Good spread at breakfast.
Stayed 2 nights in Jul 2024

10/10 Excellent

Portia Y

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close to bus station
Stayed 1 night in Jun 2024

10/10 Excellent

Mohammed

Travelled with group
Great location, clean and updated
Stayed 1 night in Jun 2024

8/10 Good

Jody

Liked: Cleanliness, staff & service
Everything was within easy walking distance. Cleaning staff was exceptional. Friendly and efficient. Pillows were too firm. Too big. And there was no ability to access A/C and it was too warm at night. The small room was heated too much by the in room refrigerator.
Stayed 3 nights in May 2024

2/10 Terrible

Irina

Travelled with group
Disliked: Property conditions & facilities, room comfort

Deceiving advertising

Terrible cold impersonal service - unhappy faces when you ask for information, like you bothering them. Huge disappointment- I was looking for “Best Western space and comfort “ . Room looks like super small and not comfortable. I expected brand quality, but hotel hardly qualifies for its stars. On top of that they shut the whole electricity supply exactly at 11 am when you check out. Wow!
Stayed 1 night in May 2024

6/10 Okay

Linda

Liked: Staff & service
The room is very small considering it is 4 star hotel
Stayed 1 night in May 2024

10/10 Excellent

Stephen

Stayed 2 nights in Mar 2024

10/10 Excellent

Karin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff! Within walking distance to old town. Spacious room. Parking on street or in parking garage is right next to hotel, right next to train station as well.
Stayed 1 night in Oct 2023

10/10 Excellent

gabriela s

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, convenient location, immaculate and updated. Great stay!
Stayed 1 night in Sep 2023

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super clean and near the old town. From this location you can go anywhere
Stayed 2 nights in Aug 2023

4/10 Poor

Adrian

Liked: Cleanliness, property conditions & facilities, room comfort

Very disappointed...

Stayed 3 nights in Jul 2023