2/10 Terrible
Richard H.
Jul 12, 2025
Disliked: Cleanliness
Avoid this host.My wife and I spent a few hours at the property on the day that we checked in (Tuesday), but when we lay down to rest for the evening, we noticed a bad smell - feces. We sniffed around briefly trying to locate the source of it, but we couldn’t. Disgusted and unwilling to sleep in a bed that smelled of poop, we packed up and headed home, and wrote to the host, Alisha, on the way. Alisha responded the next day claiming that there was no problem, that we were just smelling “natural aromas” from the bakery and restaurant downstairs. She offered a token one-night refund, but I requested a full refund and that she acknowledge the problem and vow to fix it for the next guest. She did not.I assumed at first that Alisha was just a stubborn property owner who refused to admit there could be a problem with her property, but I found out later that there was a plumbing emergency in the building the night before we checked in (the restaurant downstairs had to close for three hours), and Alisha was in the room when the plumber was called. Alisha knew there was a plumbing problem and should have taken our complaint of sewage smells seriously.We’ve reported this incident to Vrbo customer support as a health and safety issue, and are awaiting a resolution. We may or may not receive a refund, but hopefully at least YOU can avoid booking with this dishonest host.
Richard H.
Stayed 2 nights in Jul 2025