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4.6 out of 5

"Wi fi did not work properly on all devices. Staff tried to help but still had issues. " More

By a verified traveller on Tue 18 Feb 2020

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Hotel Description

Family-friendly 4.5-star hotel near Queen Street Shopping District

Central Auckland getaway

A stay at this Auckland Central Business District hotel places you steps from Queen Street Shopping District and a 5-minute walk from Sky Tower. Auckland Ferry Terminal and University of Auckland are also within half a mile (1 km).

Business services

This hotel features an indoor pool and a fitness center. Families will appreciate the onsite laundry facilities and in-room childcare. WiFi in public areas is free.

Free WiFi, refrigerators

The 157 guestrooms feature thoughtful touches like bathrobes and slippers, while refrigerators and coffee/tea makers offer the conveniences of home. TVs come with satellite channels, and other amenities include free WiFi and free newspapers.

Directors Suite

Bed Count 3 King Beds Maximum Occupancy 6 Max

Deluxe Suite

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

2 Bedroom Executive Suite

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

1 Bedroom Executive Suite

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive 3 Bedroom Suite

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

CityLife Auckland ratings based on 5 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for CityLife Auckland

Everyone (2) Couples (1) Family (2)
4 out of 5

Posted by on 22 Feb. 2020

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Comment from Hotel Management

25 Feb. 2020 by Suraj Dhameja - Assistant Front Office Manager

Thank you for your feedback, we look forward welcoming you back at Citylife Auckland.

4 out of 5
Wi fi did not work properly on all devices. Staff tried to help but still had issues.

Posted by on 18 Feb. 2020

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Comment from Hotel Management

25 Feb. 2020 by Suraj Dhameja - Assistant Front Office Manager

Dear Guest, Thank you very much for your time to provide us with your feedback. The feedback you provide helps us to understand our guests, their needs and to better deliver exceptional service. We apologise for the inconvenience caused to you with the Internet. We look forward to welcoming you back at CityLife Hotel Auckland soon.

5 out of 5
Room size And lovely accommodations Location is great Nice lobby

Posted by on 20 Jan. 2020

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Comment from Hotel Management

27 Jan. 2020 by Suraj Dhameja Assistant Front Office Manager

Thank you very much for your time to provide us with your feedback. The feedback you provide helps us to understand our guests’ needs and to better deliver exceptional service, so that everyone is Someone Special staying Somewhere Special. We are delighted that you enjoyed your stay with us

5 out of 5
Great location and rooms are fantastic. Street accessibility for wheelchairs were hard to navigate.

Posted by on 2 Jan. 2020

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Comment from Hotel Management

11 Jan. 2020 by Suraj Dhameja Assistant Front Office Manager

Thank you for your feedback, we look forward to welcome you back at Citylife Auckland.

5 out of 5
Hotel is great, the only problem that we had was there was no instruction to where we need to go for valet parking. Address is on Queen St, but the valet is on the other side of the hotel, not on Queen St

Posted by on 24 Sep. 2019

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Comment from Hotel Management

7 Oct. 2019 by Suraj Dhameja - Assistant Front Office Manager

Thank you for your feedback, we look forward welcoming you back at Citylife Auckland.

Property Features

CityLife Auckland offers its guests an indoor pool and a fitness center. Public spaces have free WiFi. Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 1550 square feet (144 square meters). Tour/ticket assistance, multilingual staff, and concierge services are also featured at the luxury CityLife Auckland. For a fee, parking is available. This 4.5-star Auckland hotel is smoke free.

  • 1 building
  • 157 guestrooms or units
  • 24 levels
  • 1550 sq ft of conference space
  • 144 sq m of conference space
  • Built in 1997
  • Childcare (surcharge)
  • Business center (24 hours)
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Auckland Intl. Airport (AKL) (27.6 km / 17.2 mi)
  • Train station: Auckland Britomart Station (1 km / 0.6 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

CityLife Auckland offers 157 accommodations with safes and complimentary newspapers. Refrigerators and coffee/tea makers are provided. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Premium satellite television is provided. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 6 AM

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 55 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

WiFi is limited to 1GB per guestroom, per day. A surcharge applies for additional usage.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 2
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: NZD 45 per day
  • Rollaway bed fee: NZD 55 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Auckland CityLife
  • CityLife Auckland
  • CityLife Hotel
  • CityLife Hotel Auckland
  • Auckland Citylife Hotel
  • Citylife Auckland Hotel Auckland Central
  • CityLife Auckland New Zealand
  • CityLife Auckland Hotel
  • CityLife Auckland Hotel
  • CityLife Auckland Auckland
  • CityLife Auckland Hotel Auckland

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Qualmark, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

National Rating

This Hotel property is rated 4 star plus.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.