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Marsden Viaduct Hotel

3.5 star property
3.5-star hotel near Sky Tower

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Photo gallery for Marsden Viaduct Hotel

Breakfast, lunch served; local and international cuisine, pool views
Exterior
Indoor pool
Ocean views, open daily
Deluxe King Room with Marina View

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Bar
  • Breakfast available
  • Parking available
  • Free WiFi

Explore the area

View in a map
21 Viaduct Harbour Ave, Auckland, Auckland, 1010
  • Place, Sky Tower
    ‪6 min walk‬
  • Place, SkyCity Casino
    ‪6 min walk‬
  • Place, Auckland Ferry Terminal
    ‪13 min walk‬
  • Airport, Auckland (AKL-Auckland Intl.)
    ‪26 min drive‬

Room options

View all photos for Deluxe King Room with Marina View

Deluxe King Room with Marina View

Deluxe King Room with Marina View

8.4 out of 10
Very good
(16 reviews)
  • 42 sq m
  • Marina view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Room

Superior King Room

Superior King Room

8.0 out of 10
Very good
(31 reviews)
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room With Balcony

Deluxe King Room With Balcony | Terrace/patio

Deluxe King Room With Balcony

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room

Deluxe King Room

Deluxe King Room

9.0 out of 10
Wonderful
(8 reviews)
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for King Accessible Room

King Accessible Room | Bathroom

King Accessible Room

10.0 out of 10
Exceptional
(3 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite With Balcony

Junior Suite With Balcony | Bathroom

Junior Suite With Balcony

  • 52 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Suite

Deluxe King Suite

Deluxe King Suite

  • 58 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

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About the area

Auckland

Oceanside stay.Within a 15-minute walk of this Auckland Central Business District hotel, you'll find Sky Tower and Auckland Ferry Terminal. Spark Arena and Auckland Domain are also within 2 miles (3 km).

What's nearby

  • Sky Tower - 6 min walk - 0.6 km
  • SkyCity Casino - 6 min walk - 0.6 km
  • Queen Street Shopping District - 10 min walk - 0.8 km
  • Princes Wharf - 10 min walk - 0.9 km
  • Auckland Ferry Terminal - 13 min walk - 1.1 km

Getting around

  • Gaunt Street Tram Stop - 1 min walk
  • Auckland Britomart Station - 14 min walk
  • Auckland Intl. Airport (AKL) - 29 min drive

Restaurants

  • ‪Tuckshop - ‬3 min walk
  • ‪Rooftop At Qt - ‬3 min walk
  • ‪Wander - ‬5 min walk
  • ‪Graze Canteen - ‬2 min walk
  • ‪Hello Mister - ‬6 min walk

About this property

Marsden Viaduct Hotel

3.5-star hotel near Sky Tower
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Marsden Viaduct Hotel. An area shuttle within 500 meters and an airport shuttle (available 24 hours) are available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Marsden Viaduct Hotel was completed in September 2023.

This 3.5-star Auckland hotel is smoke free.

  • 80 guestrooms or units
  • 6 levels
  • 2 buildings
  • Built in 2012
  • Manager's reception (free)
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Television in lobby
  • Bellhop
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Marsden Viaduct Hotel offers 80 accommodations with DVD players and safes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 50-inch Smart televisions come with premium digital channels, Netflix, and smart speakers. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and portable fans. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided weekly.

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Property amenities

Family friendly

  • Crib (surcharge)
  • DVD player
  • Grocery/convenience store
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour offsite parking (NZD 50 per night)
  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 500 m
  • Train station pick-up and drop-off shuttle (surcharge) from 6:00 AM to 11:30 PM
  • Train station shuttle at scheduled times, on request
  • Bus station shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Onsite parking available only on request
  • Secured, covered self parking on site (NZD 45 per night)
  • Limited onsite parking (max 10 spaces per unit)
  • Wheelchair-accessible van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: NZD 19 to 52 for adults and NZD 19 to 52 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Things to do

  • Bicycle storage
  • Books
  • Stereo
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Area rugs in public areas
  • Front entrance ramp
  • Hand-held showerhead
  • Hardwood flooring in public areas
  • Height-adjustable showerhead
  • Lever door handles
  • No elevator
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 50-inch smart TV with premium digital channels
  • DVD player
  • Netflix
  • Smart speaker
  • Streaming services

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Freezer
  • Meal delivery service
  • Mini-fridge
  • Paper towels
  • Restaurant dining guides

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • LED lighting
  • Phone
  • Portable fan
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 10:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the ferry terminal, airport, train station, and bus station (surcharges may apply); to arrange pick-up, contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The property charges 3.10 percent for credit card payments
The check-in location differs from the property location; go to: [21 Viaduct Harbour Avenue AKL (Same building as Sofitel Viaduct)]
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of NZD 0.00 at check-out
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 100.0 per day.
  • Cribs (infant beds) are available for NZD 20.0 per day.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 250 per accommodation, per stay
  • Breakage deposit: NZD 250 per stay
  • A damage deposit of NZD 250 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately NZD 19 to 52 for adults, and NZD 19 to 52 for children
  • Airport shuttle fee: NZD 50 per person (one-way)
  • Airport shuttle fee per child: NZD 25 (one-way), (from 4 to 12 years old)
  • Covered self parking fee: NZD 45 per night
  • Nearby parking fee: NZD 50 per night(328 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: NZD 20.0 per day
  • Rollaway bed fee: NZD 100.0 per day
  • Pool fee: NZD 25 per day
  • Spa fee: NZD 25 per day
  • Credit card charges are subject to a surcharge of 3.10 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. This property uses a grey water recycling system and eco-friendly cleaning products. Long-term renters welcome.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 9429049065527

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Marsden Viaduct Hotel Hotel
Marsden Viaduct Hotel Auckland
Marsden Viaduct Hotel Hotel Auckland
Marsden Viaduct Hotel Same building as Sofitel Viaduct

Marsden Viaduct Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 227 out of 477 reviews
Rating 8 - Good. 123 out of 477 reviews
Rating 6 - Okay. 63 out of 477 reviews
Rating 4 - Poor. 34 out of 477 reviews
Rating 2 - Terrible. 30 out of 477 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Katherine Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 26 nights in Aug 2025

8/10 Good

Jason

Stayed 1 night in Sep 2025

8/10 Good

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were comfortable and hotel very convenient and around lovely harbour walks and plenty of places to eat
Stayed 2 nights in Aug 2025

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
You need more staff
Stayed 1 night in Sep 2025

8/10 Good

Wenhua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large beautiful room. Couldn't open the blinds as outside there are other rooms looking at my room from all directions. However, the price reflects this. Excellent value for money and great for business travellers.
Stayed 1 night in Sep 2025

8/10 Good

Dean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
None of the membership deals were applicable. Room was available but the woman didn't allow early check in. The check in process was pretty crap too. Having to ring a number to then have someone come and get you seemed very odd. No exclusivity about it. This shouldve been mentioned upfront rather than a hidden process after paying for it. The glass windows were filthy. The rubbish bins had milk stains on them. The bathroom floors were so gross.
Stayed 2 nights in Aug 2025

10/10 Excellent

Nicola, Rolleston

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property bit strange having to go to the 3rd floor to check in It states on Expedia that there is pool facilities which is why I booked. The day before I received a welcome letter saying you have to pay $25 for pool access that should have been on Expedia warning us
Stayed 1 night in Aug 2025

8/10 Good

christine

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is comfortable and the front desk is friendly. The problem was I booked a handicap accessible room and I had to walk a very long way to get to the room. Amenities were minimal but the room was super clean and comfy
Stayed 2 nights in Aug 2025

10/10 Excellent

Leesah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service at check-in for me (as a regular) is always exceptional and fast, which I really appreciate. Thanks Marsden Viaduct team.
Stayed 1 night in Aug 2025

10/10 Excellent

Di

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely
Stayed 1 night in Aug 2025

10/10 Excellent

Hazel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, quiet close to eateries etc definitely stay again
Stayed 2 nights in Aug 2025

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place to stay

Excellent location in the city, a little hard to find
Stayed 3 nights in Aug 2025

4/10 Poor

Shayna

Disliked: Cleanliness, staff & service
Definitely needed more staff for check in and checkout, there was
Stayed 1 night in Aug 2025

10/10 Excellent

savannah-eve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for the price, nice position

Lovely staff, very helpful welcoming staff member in arrival.. Room was gteat view was nice. Overall a great stay.
Stayed 2 nights in Aug 2025

10/10 Excellent

Henry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt like I was wealthy, staying in a place for the rich but for less then it would have cost me at a motel. I had a lovely room, a balcony, a bath, a comfortable bed and a view of the sky tower. What more could you want from a hotel. Would stay again and will recommend it to others.
Stayed 3 nights in Aug 2025

10/10 Excellent

Dianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Mary

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We didn’t like that the hotel customer services was so bad. We had to wait along time to get in and out of the car park Also no one did room service for us even when we put the note on our bed as they requested. Second night we came home to no body wash, no clean towels and no bed done. It’s simple thing we expect the hotel to do that’s what we pay for. Also upon checkout we asked for a trolley so I could move our stuff out. They said they will bring it up for me but nothing came. I had to manually go from level 4 make 5 trips to my car and do it.
Stayed 3 nights in Jul 2025

4/10 Poor

Dayle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was good and the service was good. But the TV didnt really work and paying $45 for parking then having to ring reception anytime I needed to enter or exit the carpark was ridiculous
Stayed 1 night in Jul 2025

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Carolyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located inside the Sofitel, this hotel is like having all the extras without the price.
Stayed 4 nights in Jul 2025

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Leesah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort

Sad experance for a Hotel of this star rating

I say at this hotel regulary for business trips, the last two occasions the A/C system is not working and a fan is provided. On this trip there was no room service until the third day, this is including your bathroom towels being changed. This is not what is expected in a quality hotel of 4 star.
Stayed 3 nights in Jul 2025

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel on the Main Street and excellent facilities
Stayed 1 night in Jul 2025