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SO/ Auckland

5.0 star property
Family-friendly 5-star hotel near Princes Wharf

Choose dates to view prices

Photo gallery for SO/ Auckland

Daily buffet breakfast (NZD 49 per person)
Property video
Exterior
Indoor pool
2 bars/lounges, rooftop bar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Breakfast available

Explore the area

Map
Cnr. Customs East & Gore Street, Auckland, 1010
  • Auckland Ferry Terminal
    ‪5 min walk‬
  • Sky Tower
    ‪9 min walk‬
  • Spark Arena
    ‪10 min walk‬
  • Auckland (AKL-Auckland Intl.)
    ‪25 min drive‬

Room options

View all photos for 1 King Bed (Collection Accessible)

1 bedroom, premium bedding, minibar, in-room safe

1 King Bed (Collection Accessible)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Collection)

Room, 1 King Bed (Collection)

Room, 1 King Bed (Collection)

9.0 out of 10
Wonderful
(9 reviews)
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Loft Suite, Club Signature Access, 1 King Bed

Loft Suite, Club Signature Access, 1 King Bed | Living area

Loft Suite, Club Signature Access, 1 King Bed

  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed

Studio, 1 King Bed

Studio, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, 2 Single Beds (Collection)

1 bedroom, premium bedding, minibar, in-room safe

Twin Room, 2 Single Beds (Collection)

  • 33 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 King Bed (Atelier. Club Signature Access)

Suite, 1 King Bed (Atelier. Club Signature Access)

Suite, 1 King Bed (Atelier. Club Signature Access)

  • 44 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Auckland

City center stay.Within a 10-minute walk of this Auckland Central Business District hotel, you'll find University of Auckland and Auckland Ferry Terminal. Princes Wharf and Spark Arena are also within half a mile (1 km).

What's nearby

  • Princes Wharf - 5 min walk - 0.5 km
  • Auckland Ferry Terminal - 5 min walk - 0.5 km
  • Sky Tower - 9 min walk - 0.8 km
  • SkyCity Casino - 9 min walk - 0.8 km
  • Spark Arena - 10 min walk - 0.9 km

Getting around

  • Auckland Britomart Station - 2 min walk
  • Gaunt Street Tram Stop - 16 min walk
  • Auckland Intl. Airport (AKL) - 28 min drive

Restaurants

  • ‪Giapo - ‬1 min walk
  • ‪King Made Noodles 金味德牛肉拉面 - ‬2 min walk
  • ‪Burgerfuel - ‬2 min walk
  • ‪Daily Bread — Britomart - ‬1 min walk
  • ‪Ortolana - ‬2 min walk

About this property

SO/ Auckland

Family-friendly 5-star hotel near Princes Wharf
SO/ Auckland offers its guests a full-service spa, an indoor pool, and a 24-hour health club. There are 2 restaurants on site, along with a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

Business amenities include a 24-hour business center and 5 meeting rooms. A sauna, a rooftop terrace, and spa services are also featured at the luxury SO/ Auckland. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

This 5-star Auckland hotel is smoke free.

  • 1 building
  • 130 guestrooms or units
  • 15 levels
  • 2 dining venues
  • 2 bars or lounges
  • 500 sq m of conference space
  • Built in 2018
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
SO/ Auckland offers 130 accommodations with minibars and espresso makers. Beds feature premium bedding. 49-inch Smart televisions come with digital channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and hair dryers.

This Auckland hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

So/ Spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Hindi

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Property amenities

Family friendly

  • Baby bath
  • High chair
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Pool gate
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Covered valet parking on site (NZD 65 per night; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; NZD 49 per person
  • 2 bars/lounges
  • 2 restaurants
  • Snack bar/deli

Things to do

  • 24-hour health club
  • Full-service spa
  • Indoor pool
  • Sauna
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 49-inch smart TV with digital channels
  • Streaming services

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 2.5 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 12 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 100.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 49 per person
  • Airport shuttle fee: NZD 195 per vehicle (one-way)
  • Covered valet parking fee: NZD 65 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 100.0 per night
  • Credit card charges are subject to a surcharge of 2.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, JCB International, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 12 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

SO/ Auckland Hotel
SO/ Auckland Hotel
SO/ Auckland Auckland
SO/ Auckland Hotel Auckland

SO/ Auckland Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 161 out of 243 reviews
Rating 8 - Good. 43 out of 243 reviews
Rating 6 - Okay. 23 out of 243 reviews
Rating 4 - Poor. 7 out of 243 reviews
Rating 2 - Terrible. 9 out of 243 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Catherine

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
From the moment we arrived we were warmly welcomed by the lobby staff (concierge and front desk). We were invited to dine for breakfast as our room was being prepared which was a wonderful experience as we had just flew in 17 hours from the US. This was such an unexpected surprise as usually hotel staff would ask you to come back during check in. Our stay was absolutely amazing. From the dining room staff at breakfast each morning to the housekeeping staff who warmly wished us good day each time we passed them. SO Auckland will be very much spoken about to everyone we know who wishes to visit New Zealand.
Stayed 5 nights in Apr 2025

10/10 Excellent

Aleksandr

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. This part of Auckland is a bit rough at night, but very convenient and pleasant during the day
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic hotel, can't fault it. Highly recommend

Excellent modern hotel with great facilities. Handy location near commercial bay restaurants/shops and the viaduct/ferry terminal. The rooms were large, comfortable, modern and clean. Rooftop bar is epic if you want a cocktail and enjoy the harbour views. Long indoor pool, jacuzzi spa, gym and even a sauna was a nice surprise. Would definitely stay here again.
Stayed 2 nights in Mar 2025

10/10 Excellent

randall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great staff! a good gym and a spa tub that was nice and hot! the daily breakfasts were very good the room was kept clean every day and an easy walk to shops and restaurants if i return to Auckland i will definitely stay here again!
Stayed 6 nights in Mar 2025

10/10 Excellent

Marek

Stayed 2 nights in Mar 2025

10/10 Excellent

Kerstin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful, yet way too short

We stayed only one night and could not use all the great amenities. Dinner at the hotel was great. The room was spacious, clean, and very nicely designed. The hotel had a technical issue which could not be fixed during our stay and affected all rooms. The management however compensated us in a great and interesting way which was an amazing way to apologize for the inconvenience. Will we come back? Definitely! We still need to ise the spa, the pool, the gym, and many more amenities.
Dinner at SO/ Auckland
Stayed 1 night in Mar 2025

4/10 Poor

Kimberly

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Would not recommend

Bad experience would not recommend. TV did not work in room and management was not helpful.
Stayed 1 night in Jan 2025

10/10 Excellent

Marc, Whangarei

Stayed 1 night in Jan 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Exquisite property and accommodations.
Stayed 4 nights in Jan 2025

10/10 Excellent

madelaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic hotel bit quirky

Fantastic hotel we booked four rooms for two couples two children and an infant and a parent. The rooms were fantastic enjoyed all the services including the pool buffet breakfast. Our only complaint was the green lights in the room are a little bit of a night.
Stayed 2 nights in Jan 2025

2/10 Terrible

Sarah

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Was a terrible experience, the valet crashed our vehicle and the manager refused to be of any help, there was no compensation or any responsibility from their behalf, he was aggressive in his handling of the situation and the staff were very unhappy. Definitely do not recommend!!
Stayed 2 nights in Jan 2025

8/10 Good

Arina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything is clean, there is everything you need.
Stayed 1 night in Dec 2024

10/10 Excellent

Riasat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

Williams

Stayed 1 night in Dec 2024

10/10 Excellent

Miranda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great CBD stay

Great trip with adjoining rooms. Toddler with us and friends in the other room. Very helpful & friendly staff.
Stayed 1 night in Dec 2024

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect City Location

Beautiful central location with a perfect location for everything downtown. Amazing luxury styled Hotel with great ammenities. The hotel has gorgeous interiors, and the staff are fantastic and extremely helpful and well-mannered. Would I stay here again, definitely.
Stayed 2 nights in Nov 2024

10/10 Excellent

Monique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our night here, the rooms are lovely and the free snacks and amenities are a great touch. Bed was super comfy and rooms were quiet!
Stayed 1 night in Dec 2024

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed with our newborn and found it very easy going and the staff were really sweet and accommodating. Loved the King Studio room! It was spacious and felt luxurious with lots of design touches. I wouldn't say it was particularly quiet with loud music from the bars and sirens on a Saturday night, but didn't bother us. The restaurant food and service was great, but would suggest they lower the lights for more ambiance?
Stayed 1 night in Nov 2024

10/10 Excellent

Tyla

Liked: Cleanliness, staff & service, property conditions & facilities
Such a beautiful property with great staff, definitely staying here again!
Stayed 1 night in Nov 2024

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were excellent
Stayed 1 night in Nov 2024

10/10 Excellent

james

Stayed 3 nights in Oct 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
....
Stayed 3 nights in Nov 2024

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The design of the building was stunning. Loved it. It’s definitely one of a kind.
Stayed 1 night in Nov 2024

10/10 Excellent

Maudie, One Tree Point

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and awesome location. Staff were so accommodating and friendly.
Stayed 1 night in Nov 2024