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5.0 out of 5

"Staff very friendly and helpful. Location is very centralized and convenient. They have a pillow menu, so awesome! " More

By a verified traveller on Wed 13 Nov 2019

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Hotel Description

5-star luxury hotel near Sky Tower

City center stay

With a stay at this Auckland Central Business District hotel, you'll be steps from Sky Tower and SkyCity Casino. Auckland Ferry Terminal and University of Auckland are also within half a mile (1 km).

Luxury amenities

This smoke-free hotel features a casino, a full-service spa, and 15 restaurants. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. You'll find 4 coffee shops/cafés and 3 bars/lounges for dining and drinks, and an indoor pool is also on site.

Free WiFi, plasma TVs

The 312 guestrooms feature free WiFi, plasma TVs with satellite channels, and thoughtful touches like pillow menus and bathrobes. 24-hour room service, minibars, and coffee/tea makers are also available.

Grand Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$205* Per night/room 25 Jul. - 26 Jul.

Grand Accessible King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand Deluxe Harbour View King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Room, Connecting Rooms (Grand King + Grand Twin)

Bed Count 1 King Bed Maximum Occupancy 7 Max

Grand King Room (including Sky Tower admission)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Harbour View King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Grand by SkyCity ratings based on 4 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Grand by SkyCity

Everyone (2) Couples (1) Family (1)
5 out of 5

Posted by on 9 Jan. 2020

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Comment from Hotel Management

13 Jan. 2020 by Ruth Whitley - Guest Relations Executive

Thank you for taking the time to review your stay at the Grand Hotel, we hope to welcome you back to the Grand Hotel again soon.

5 out of 5
Staff very friendly and helpful. Location is very centralized and convenient. They have a pillow menu, so awesome!

Posted by on 13 Nov. 2019

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Comment from Hotel Management

20 Nov. 2019 by Ruth Whitley

Thank you for taking the time to leave a review of your recent stay at the Grand Hotel! We are dlighted you made use of our wonderful pillow menu and hope to welcome you back to the Grand Hotel again soon.

5 out of 5

Posted by on 4 Oct. 2019

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Comment from Hotel Management

6 Oct. 2019 by Ruth Whitley - Guest Relations Executive

Thank you for your review, we are delighted to see you enjoyed your stay! We hope to welcome you back to the Grand Hotel again in the future.

5 out of 5
We received a room upgrade when my husband an I arrived at check-in. We really appreciated the larger living space and the views were very special of the city and bay of Auckland!! Also, whenever we had a question or concern, someone was always there to assist us. This was a lovely stay for our last couple of nights in New Zealand!!

Posted by , from Loomis CA on 4 May 2019

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Comment from Hotel Management

6 May 2019 by Alison Borland - Guest Relations Executive

Thank you, I am so pleased you enjoyed your time with us.

About the The Grand by SkyCity

Location 90 Federal Street, Auckland, 1010

Property Features

The Grand by SkyCity offers its guests a full-service spa, an indoor pool, and a sauna. There are 15 restaurants and 4 coffee shops/cafés, as well as a snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi. A 24-hour business center, a meeting room, and limo/town car service are available. A casino, a fitness center, and spa services are also featured at the luxury The Grand by SkyCity. Parking is available for a fee. This 5-star Auckland hotel is smoke free.

  • 312 guestrooms or units
  • 15 levels
  • 15 dining venues
  • 3 bars or lounges
  • 4 coffee shops
  • Built in 2004
  • Casino
  • Deli
  • Childcare (surcharge)
  • Business center (24 hours)
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Auckland Intl. Airport (AKL) (27.4 km / 17 mi)
  • Train station: Auckland Britomart Station (1.3 km / 0.8 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Grand by SkyCity offers 312 accommodations with minibars and laptop-compatible safes. A pillow menu is available. Plasma televisions come with premium satellite channels and pay movies. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.

Gusto at The Grand - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner.

The Grill - This restaurant serves lunch and dinner. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 12
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Steam room in spa
  • Thai massage
  • Reflexology

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 60.0 per day.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitizer. Contactless check-out is available.

  • Parking height restrictions apply
  • Cash Deposit Required
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: NZD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: NZD 35 for adults and NZD 17.5 for children (approximately)
  • Self parking fee: NZD 35 per night
  • Valet parking fee: NZD 55.00 per night
  • Rollaway bed fee: NZD 60.0 per day
  • Credit card charges are subject to a surcharge of 2.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hotel Skycity
  • Grand Skycity
  • Grand Skycity Hotel
  • Hotel Skycity
  • Skycity Grand
  • Skycity Grand Auckland
  • Skycity Grand Hotel
  • Skycity Grand Hotel Auckland
  • Skycity Hotel
  • Skycity Hotel Grand
  • Skycity Grand Auckland
  • SKYCITY Grand Hotel Auckland, New Zealand
  • Hotel Skycity Grand
  • SKYCITY Grand Hotel Auckland
  • SkyCity Grand Hotel
  • The Grand by SkyCity Hotel
  • The Grand by SkyCity Auckland
  • The Grand by SkyCity Hotel Auckland

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Qualmark, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 5 stars.

Official New Zealand Rating provided by Qualmark®

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.