For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
With a stay at this Auckland Central Business District hotel, you'll be steps from Sky Tower and SkyCity Casino. Auckland Ferry Terminal and University of Auckland are also within half a mile (1 km).
Luxury amenities
This smoke-free hotel features a casino, a full-service spa, and 15 restaurants. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. You'll find 4 coffee shops/cafés and 3 bars/lounges for dining and drinks, and an indoor pool is also on site.
Free WiFi, plasma TVs
The 312 guestrooms feature free WiFi, plasma TVs with satellite channels, and thoughtful touches like pillow menus and bathrobes. Other amenities include 24-hour room service, coffee/tea makers, and free newspapers.
The Grand by SkyCity ratings based on 13 Verified Reviews
Review Summary
4.5
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff5.0 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for The Grand by SkyCity
Everyone (3)Couples (2)Family (1)
5 out of 5
Posted by a verified traveller on 9 Jan. 2020
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Comment from Hotel Management
13 Jan. 2020
by Ruth Whitley - Guest Relations Executive
Thank you for taking the time to review your stay at the Grand Hotel, we hope to welcome you back to the Grand Hotel again soon.
5 out of 5
Staff very friendly and helpful. Location is very centralized and convenient. They have a pillow menu, so awesome!
Posted by a verified traveller on 13 Nov. 2019
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Comment from Hotel Management
20 Nov. 2019
by Ruth Whitley
Thank you for taking the time to leave a review of your recent stay at the Grand Hotel! We are dlighted you made use of our wonderful pillow menu and hope to welcome you back to the Grand Hotel again soon.
5 out of 5
Posted by a verified traveller on 4 Oct. 2019
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Comment from Hotel Management
6 Oct. 2019
by Ruth Whitley - Guest Relations Executive
Thank you for your review, we are delighted to see you enjoyed your stay! We hope to welcome you back to the Grand Hotel again in the future.
5 out of 5
We received a room upgrade when my husband an I arrived at check-in. We really appreciated the larger living space and the views were very special of the city and bay of Auckland!! Also, whenever we had a question or concern, someone was always there to assist us. This was a lovely stay for our last couple of nights in New Zealand!!
Posted by M&M, from Loomis CA on 4 May 2019
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Comment from Hotel Management
6 May 2019
by Alison Borland - Guest Relations Executive
Thank you, I am so pleased you enjoyed your time with us.
4 out of 5
Very good with a couple of exceptions
Pros:Location and very helpful staff throughout.
Cons:Prices in bar and restaurant. Fix exercise equipment.
Location:Very good location for restaurants, shopping, and walk to wharf.
Wife and I stayed here for 3 nights prior to a cruise. Room was very good, clean quiet and restful. Convenient location and very helpful staff. Exceptions.... Exercise equipment in need of repair. 2 of the 5 cardio machines we're broken. Food and liquor prices were sky high. Next door were two great restaurants for both breakfast and dinner at half the price. $45 for 2 to airport in van compared to $35 for Uber. I recommend hotel, the pluses outweighed the exceptions.
Posted by IndyRon, from Indianapolis on 21 Jan. 2016
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Comment from Hotel Management
27 Jan. 2016
by Alison
Many thanks for your feedback, it is much appreciated. Unfortunately we did have 2 of our cardio machines out or order recently while we waited for parts to be delivered and I apologise for this inconvenience. We have a large number of restaurants at Skycity, something to suit everyone and I am pleased you discovered both Depot and Fed Deli. Thank you again for your feedback, we hope to welcome you back again soon.
5 out of 5
Convenient to CBD. Had a wonderful time. Everything was above expectation. Great place to stay!
Posted by a verified traveller on 12 Nov. 2015
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Comment from Hotel Management
1 Dec. 2015
by Alison - Guest Relations Executive
Many thanks for your review, I am delighted we exceeded your expectations and we hope to welcome you back in the near future.
5 out of 5
Great location and place to stay after a LONG flight!!
Pros:Close restaurants, Free Internet, Quiet, great lap pool and hot tub
Cons:no free breakfast
The location of the SkyCity Hotel was excellent....right across from the ScyCity tower and walking distance from the wharf with all the restaurants and ferries to various islands. There is also a free shuttle to take you around the area. The hotel was great after a long flight from the States...the plane arrived at 6:00 am and check in wasn't until 11:00. We had placed our bathing suits on the top of our suitcases so when we got to the hotel, we took our suits out, left our suitcases with the concierge and went up to the pool/hot tub/shower area. The lap pool is great, as is the hot tub...we were able to swim, hot tub and relax until our room was ready.
The staff wee all extremely helpful.
Posted by Nitsy, from california on 16 Feb. 2011
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Comment from Hotel Management
4 Apr. 2015
by Alison
Thank you for comments following your stay at The Grand Hotel. It’s lovely to hear you enjoyed your stay. We are ideally located with the city at our feet and I hope you liked what Auckland has to offer. What a great idea to have your swimming gear handy – level 7 is perfect for relaxing and unwinding after a long flight. We hope to have the opportunity to welcome you back soon.
4 out of 5
Moderately overrated
Staff very helpful. Carpet in the room had seen a lot of partying. Pay extra for the harbour view so you do not have the exceptionally bright glare from the Sky City/Tower spotlights at night.
Posted by Marf, from Minnesota, US on 8 Feb. 2011
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Comment from Hotel Management
28 Mar. 2015
by Alison
Thank you for your review of The Grand Hotel.
Though pleased to see your high scores, I am sorry that your room was not received to our normal high standard. We are in the second phase of our refurbishment and the room rooms look fantastic with added features such as rain showers, nespresso machines, wall mounted plasmas, new beds, furnishings and carpets.
We hope to have the opportunity to welcome you back in the future to experience them.
5 out of 5
Good location, but not really luxury
Pros:Free Internet, Quiet
Great lobby and goof location. Pleasant staff. Not really a luxury hotel.
Posted by DeanDean, from Atlanta, GA USA on 5 Feb. 2011
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5 out of 5
great hotel in a pefect location.
Pros:Close restaurants, Quiet, room was clean and comfortable
Cons:No free Internet, hotel dinning was expensive
We liked the hotel, the staff were helpful, the rooms comfortable. The location worked well for us, walking distance to downtown and everything we wanted to see. We ate in the restaurant once but thought it was overpriced. Some great places to eat near by. The rooms were airy and clean with a desk and sitting area. The bathrooms were spacious with a tub and shower and also very clean.
The Grand by SkyCity offers its guests a full-service spa, an indoor pool, and a sauna. There are 15 restaurants and 4 coffee shops/cafés, as well as a snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi. A 24-hour business center, a meeting room, and limo/town car service are available. A casino, a fitness center, and spa services are also featured at the luxury The Grand by SkyCity. Parking is available for a fee. This 5-star Auckland hotel is smoke free.
312 guestrooms or units
15 levels
15 dining venues
3 bars or lounges
4 coffee shops
Built in 2004
Casino
Deli
Childcare (surcharge)
Business center (24 hours)
1 conference room
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Car service
Concierge
Newspapers in lobby (free)
Bellhop
Elevator
No smoking on site
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
, Valet parking (surcharge)
Transport
Airport: Auckland (AKL-Auckland Intl.) (26.9 km / 16.7 mi)
Train station: Auckland Britomart Station (1.3 km / 0.8 mi)
Parking: Valet parking and self parking available for a surcharge
Room Amenities
The Grand by SkyCity offers 312 accommodations with laptop-compatible safes and complimentary newspapers. A pillow menu is available. Plasma televisions come with premium satellite channels and pay movies. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.
In-room dining (24 hours)
Plasma television
Satellite channels
Premium channels
Movies for purchase
Coffee maker
Hypo-allergenic bedding
Pillow options
Shower
Housekeeping (daily)
Newspapers (free)
Childcare in room (surcharge)
Massage in room (surcharge)
Hair dryer
Laptop safe
Bathrobes
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Wheelchair accessible
Food & Drink
For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.
Gusto at The Grand - This buffet restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner.
The Grill - This restaurant serves lunch and dinner. Open daily.
24-hour room service is available.
Spa Services
Number of treatment rooms 12
Manicures and pedicures
Body wraps
Body treatments
Facial treatments
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Hot stone massage
Deep tissue massage
Prenatal massage
Spa tub in spa
Steam room in spa
Thai massage
Reflexology
Massages
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for NZD 60.0 per day.
Pet Policy
No pets allowed
Policies
Please note that self parking is charged per exit.
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Debit cards not accepted
UnionPay
Staffed front desk
Parking height restrictions apply
Cash Deposit Required
Fees
Guests will be asked to pay the following charges at the property:
Cash deposit: NZD 200.00 per stay
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for full breakfast: NZD 35 for adults and NZD 17.5 for children (approximately)
Self parking fee: NZD 35 per night
Valet parking fee: NZD 55.00 per night
Rollaway bed fee: NZD 60.0 per day
Credit card charges are subject to a surcharge of 2.5 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Grand Hotel Skycity
Grand Skycity
Grand Skycity Hotel
Hotel Skycity
Skycity Grand
Skycity Grand Auckland
Skycity Grand Hotel
Skycity Grand Hotel Auckland
Skycity Hotel
Skycity Hotel Grand
Skycity Grand Auckland
SKYCITY Grand Hotel Auckland, New Zealand
Hotel Skycity Grand
SKYCITY Grand Hotel Auckland
SkyCity Grand Hotel
The Grand by SkyCity Hotel
The Grand by SkyCity Auckland
The Grand by SkyCity Hotel Auckland
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Awards & Affiliations
Qualmark
Promotions
Special Offer
Book a stay in a "Grand Presidential Suite" and receive complimentary fruit, water, and chocolate upon arrival.
Must book a "Grand Presidential Suite" to receive benefits. Full details at check-in. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.
National Rating
Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 5 stars.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
