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Hotel Helenenburg

3.0 star property
3-star ski-in/ski-out hotel with free WiFi

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Photo gallery for Hotel Helenenburg

Interior detail
Property amenity
Reception
Exterior
Standard Single Room, Balcony

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Gym
  • Breakfast available
  • Laundry
  • Pet-friendly

Explore the area

View in a map
Kötschachtaler Str 18, Bad Gastein, Salzburg, 5640
  • Place, Gastein Vapor Bath
    ‪6 min walk‬
  • Place, Bad Gastein Waterfall
    ‪10 min walk‬
  • Place, Felsentherme Spa
    ‪13 min walk‬

Room options

View all photos for Standard Double Room, Balcony

Standard Double Room, Balcony

Standard Double Room, Balcony

  • 20 sq m
  • Valley view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Single Room, Balcony

Standard Single Room, Balcony

Standard Single Room, Balcony

  • 12 sq m
  • Valley view
  • Sleeps 1
  • 1 Twin Bed

About the area

Bad Gastein

Near the slopes.Within a 5-minute walk of this Bad Gastein hotel, you'll find Gastein Ski Resort and Graukogel Cable Car. Gastein Vapor Bath and Bad Gastein Waterfall are also within half a mile (1 km).

What's nearby

  • Graukogel Cable Car - 3 min walk - 0.3 km
  • Gastein Vapor Bath - 6 min walk - 0.6 km
  • Bad Gastein Waterfall - 10 min walk - 0.8 km
  • Felsentherme Spa - 13 min walk - 1.1 km
  • Stubnerkogel Cable Car - 13 min walk - 1.1 km

Getting around

  • Bad Gastein Station - 15 min walk

Restaurants

  • ‪Good Gastein Pizza | Pasta | Bar - ‬9 min walk
  • ‪Kraftwerk - ‬13 min walk
  • ‪Straubinger Café & Bar - ‬8 min walk
  • ‪Jägerhäusl - ‬11 min walk
  • ‪Restaurant Ritz - ‬14 min walk

About this property

Hotel Helenenburg

3-star ski-in/ski-out hotel with free WiFi
Come for the area's skiing and snow in the winter and return when the snow melts for a round of golf at the onsite golf course. After a day on the slopes, enjoy use of the hotel's facilities like a 24-hour fitness center and a sauna. When the sun goes down, sip après-ski drinks in the hotel's bar.

There's a restaurant on site. WiFi is free in public spaces. Self parking is free.

This 3-star Bad Gastein hotel is smoke free.

  • 40 guestrooms or units
  • Meeting rooms
  • Supervised childcare (surcharge)
  • Ski equipment storage
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Helenenburg offers 40 accommodations with safes and hair dryers. Rooms open to balconies. Flat-screen televisions come with satellite channels.

Rooms have partially open bathrooms. Bathrooms include bathtubs or showers. This Bad Gastein hotel provides complimentary wireless Internet access.

Similar properties

Front of property
MONDI Hotel Bellevue Gastein
  • Pool
  • Kitchen
  • Pet-friendly
  • Parking included
4.7 out of 5, Exceptional, 298 reviews
The price is CA $279
CA $321 total
includes taxes & fees
Dec 1 - Dec 2
MONDI Hotel Bellevue Gastein

Property amenities

Family friendly

  • Laundry facilities
  • Playground
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Golf course
  • Library
  • Playground
  • Sauna
  • Ski storage
  • Ski-in/ski-out access

Accessibility

  • Elevator

Room amenities

Entertainment

  • Flat-screen TV with satellite channels

Bedroom

  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Partially-open bathroom
  • Towels provided

Food and drink

  • Room service

More

  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 8 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Pets

  • Pets: EUR 10 per pet, per day, plus a deposit of EUR 10 per day
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 0.50 per person, per night. This tax does not apply to children under 15 years of age.
  • Tourism fee: EUR 4.00 per person, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is EUR 1.1 for the first bedroom per night, and increases by EUR 1.1 per night for each additional bedroom.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: EUR 10 per day
  • Pet fee: EUR 10 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa and Mastercard.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Helenenburg Bad Gastein
Hotel Helenenburg
Helenenburg Bad Gastein
Helenenburg
Hotel Helenenburg Hotel
Hotel Helenenburg Bad Gastein
Hotel Helenenburg Hotel Bad Gastein

Reviews

Hotel Helenenburg Reviews

8.6

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

6.0/10

Amenities

7.8/10

Property conditions & facilities
Rating 10 - Excellent. 14 out of 39 reviews
Rating 8 - Good. 22 out of 39 reviews
Rating 6 - Okay. 2 out of 39 reviews
Rating 4 - Poor. 1 out of 39 reviews
Rating 2 - Terrible. 0 out of 39 reviews

Reviews

8/10 Good

Davor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

vivi, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice stay

We enjoyed staying in this quiet hotel with wonderful views and hospitable staff.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful place with a beyond wonderful staff. They even include a city pass with your room that gets you discounts throughout the area. The complimentary breakfast is delicious and offers a wide variety. Absolutely wonderful and for a great cost

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful gem

It was fabulous! The customer service from the front desk clerk and the restaurant staff was personal, friendly and professional. It was a very welcoming hotel with very spacious rooms and balconies. The three course dinner was cheap and delicious! We were not able to stay for breakfast on the morning we checked out so the staff prepared lunch kits for each of us for the next day.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place

Breakfast could start at 7'o clock instead of 7:30. Pillow was too thin for me. Otherwise good value for money.
Stayed 7 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with group
Disliked: Staff & service, amenities
Der Ausblick vom Hotel über das Gasteinertal ist spektakular, das Hotel ist leider jedoch in die Jahre gekommen. Die Ausstattung der Zimmer doch schon recht überholt, die Betten hingegen waren bequem. Enttäuschend war, dass die Handtücher nicht ausgetauscht wurden, obwohl wir sie auf den Boden gelegt hatten. Sie wurden einfach wieder aufgehängt. Wir wussten dann nicht mal mehr, wer welches Handtuch benutzt hatte. Das Frühstück war grundsätzlich ok, aber auch nicht herausragend. Das Personal an der Rezeption recht mürrisch, von Freundlichkeit oder Herzlichkeit war nichts zu bemerken. Die Gastein-Karte wurde uns erst auf Anfrage ausgeteilt, wir hätten damit die Therme, den Bus und die Liftkarten billiger bekommen.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles hat uns gefallen, bis auf das Bett/die Matratze - diese war steinhart, so dass wir kaum geschlafen haben.
Stayed 2 nights in Jan 2020

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Otrolig utsikt

Fantastisk utsikt!! Enkelt inrett men fräscht rum. God frukost med mycket att välja på.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2019

8/10 Good

Jesus

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2019

8/10 Good

heikki

Liked: Cleanliness, staff & service

Ihan ok

Hotelli oli hieman vanhahtava,mutta palvelu hyvää ja ystävällistä. Hotelli sijaitsee vähän syrjässä keskustasta, mutta ilmaiset ski bussit toimivat hyvin.
Stayed 4 nights in Feb 2019

10/10 Excellent

Olli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hyvä ja rauhallinen hotelli yöpymiseen

Hotelli rauhallisella paikalla upein näköaloin laaksoon, jos parveke sinne päin. Hyvä hinta-laatusuhde ja hyvä aamupala. Grosskugelin hissiasema ihan vieressä. Upeat rinteet ja ei ruuhkia kiusana.
Stayed 3 nights in Feb 2019

8/10 Good

Henrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities

Esqui em Bad Gastein

Hotel a 1.3 km do centro, os apartamentos possuem varanda com linda vista de toda a cidade. O quarto é amplo,não dispõe de cafeteira, moveis antigos, banheiro moderno com banheira. O café da manhã é razoável, estacionamento excelente, os funcionários do hotel são muito amaveis e não medem esforços para que o hospede se sinta bem-vindo . Excelente pra quem quer esquiar, uma das pistas situa-se a alguns metros do hotel.
Stayed 5 nights in Jan 2019

10/10 Excellent

Liisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bra vistelse

Bra service genomgående , trevlig hjälpsam personal, stort rum med utsikt mot dalen. Bra frukost, prisvärt Lugnt läge
Stayed 7 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

gutes hotel oberhalb bad gastein

das Hotel steht oberhabl der stadt bad gastein. es ist einfach zu dem Hotel mit dem Auto zu kommen. genug Parkplatz. es ist auch einfach zu fuss in die Stadt zu gehen. wunderschönes ausblick. sehr nette Rezeption und überhaupt alle im Hotel. gutes essen. Möglichkeit am abend im aufethalsraum sitzen bleiben.
Stayed 2 nights in Sep 2018

8/10 Good

Maria

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2018

10/10 Excellent

Mikael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service and nice personal.
Stayed 2 nights in Jul 2018

8/10 Good

Oleg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2018

4/10 Poor

Louise

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

8/10 Good

Peder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

JAROSLAV

Liked: Cleanliness, staff & service, room comfort

Good value for money

Snídaně byla slabina, nekvalitni potraviny a pecivo z rozpeků. Vetsina hotelů to tak bohuzel ma,kdy se to konecne zmeni?

8/10 Good

Monica, Örnsköldsvik

Liked: Cleanliness, staff & service, room comfort

Prisvärt och gemytligt.

Vi var en familj på 4 som var på skidsemester. Hotellet serverade en helt ok frukost, bjöd på lite "imbiss"(snacks) på eftermiddagen (dryck fick man betala för) och erbjöd också en 3-rätters middag för 12 Euro, som inte var något märkvärdigt men helt ok när man inte orkade gå ut och leta något annat efter en lång dag i backen. Personalen var väldigt hjälpsam. Hotellet låg lite utanför, det tog ca en kvart att gå in till byn.

6/10 Okay

Sanna, Espoo.

Liked: Cleanliness, staff & service

Lasketteluloma Bad Gasteinissa.

Hieno näkymä huoneen parvekkeelta. Henkilökunta erittäin ystävällistä. Kuljetus juna-asemalle mahdollinen. Hotellin illallisella hyvä hinta/laatusuhde.

10/10 Excellent

Mikael, Sverige

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mycket trevligt och prisvärt hotell !!

Mycket trevligt hotell med en mycket god service av personalen på hotellet. Närhet till ett av skidsystemen o ca 15 min promenad till centrum. Men det går gratis skidbussar dagligen vilket gör det enkelt att transportera sig mellan hotell o de olika skidområdena .. Kan varmt rekommendera detta hotell.