6/10 Okay
Christopher
Nov 23, 2025
Disliked: Cleanliness
Hotel staff are friendly. Pools were nice. Jacuzzi could be warmer. But some issues we had are the following:
Upon our first shower in the room, all of a sudden the water backed up and we were standing in 6-8 cm of dirty water. Later that night a maintenance member came and removed lots of hair from the drain.
(This should be checked and controlled before guests stay in the room).
Next, the Fridge was not working and was not cold. Our medicine had to stay cool and therefore we had to keep it by the window where we had it open all night as the air outside was cold. Maintenance came and said it can be fixed the next day. (This should also be tested before guests stay in the room).
Breakfast food buffet: “warm food” was cold, the bacon eggs sausage beans etc. We had to mention it to the waitress and she informed the kitchen, they then checked and made the warm element hotter. (This needs to be checked by the breakfast crew, as meat and eggs need to be a minimum temperature or there could be bacteria and people can get sick).
The bed mattress were dipping in the middle.
Room interior and furnishings look outdated, from the 90s.
There was a fire drill at the hotel on 17 Nov 2025, and the hotel guests were not informed about this at all. The hotel needs to give a notice before the drill, many guests were worried and confused!
Expectations where higher for this 4 star hotel.
We mentioned these things to management, but no apology or compensation.
Christopher
Stayed 3 nights in Nov 2025
