6/10 Okay
John, Plymouth
20 Nov 2023
Liked: Cleanliness
Disliked: Property conditions & facilities
Whilst I'm sure the property ticked the various boxes to be technically 4 star, it fell below expectations based on my experience of other 4 star properties.
The reception staff were always polite and efficient and the room service meal was plentiful and enjoyable. However, I noticed the following flaws: 1) WiFi signal in the room was OK but the internet connection this provided was intermittent to the point of being unusable. It ended up costing me my mobile data and just isn't acceptable for a modern hotel in 2023. I did raise this via Expedia in my check-in feedback but got no response. 2) I'm sure the air con in my room was out of order. Despite trying to alter the temperature settings, the room felt like a sauna. 3) Noise. For a modern building, I was surprised there was no soundproofing which meant the occupant in the room next door sounded like he was in my room. Noise from outside was extreme over the weekend... even with the window closed (which made the room even hotter) 4) Overall state of decor. I've seen more pristine furniture, decor and fixtures and fittings in hostel. Oh, and the lifts are brutal! 5) No vegetarian options on the room service menu.
Overall, this hotel was disappointing for something rated at 4 stars. It seriously needs a refresh. I should stress though that the staff were very pleasant and efficient.
John
Stayed 3 nights in Nov 2023