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"The property was fine. The listing on Travelocity shows guest laundry. There is no guest laundry. Also no coffee in the room " More

By a verified traveller on Mon 15 May 2023

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Hotel Description

Hotel near Louisiana State University in Baton Rouge

Mid City South stay

A stay at this Mid City South hotel places you within half a mile (1 km) of Corporate Square Mall and 3 miles (5 km) of Foster Shopping Center. Bon Carre Business Center and Bon Marche Mall are also within 3 miles (5 km).

Free perks

This hotel features an outdoor pool and a gym. There's no skimping on freebies - guests receive free continental breakfast, free WiFi, and free self parking. A business center, a snack bar/deli, and luggage storage are also on offer.

Room, 2 Queen Beds, Accessible (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
CA $156* Per night/room 3 Apr. - 4 Apr.

Room, 1 King Bed, Accessible (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Tru by Hilton Baton Rouge Citiplace, LA ratings based on 9 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Tru by Hilton Baton Rouge Citiplace, LA

Everyone (7) Couples (1) Family (1)
2 out of 5
The entire Hilton check-in system was down for over an hour. They should offer a partial refund.

Posted by , from Houston on 17 Mar. 2024

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1 out of 5

Posted by , from SHREVEPORT on 24 Feb. 2024

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Comment from Hotel Management

21 Mar. 2024 by Customer Care Team

Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

3 out of 5
The property was fine. The listing on Travelocity shows guest laundry. There is no guest laundry. Also no coffee in the room

Posted by on 15 May 2023

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Comment from Hotel Management

17 May 2023 by Customer Care Team

Hey James, Thank you for taking the time to post your review. We appreciate you telling us that you found our accommodation satisfactory. We apologize for the disappointment you describe with the expectation of amenities such as coffee and guest laundry and regret any inconvenience caused. There are many websites out there with our hotel information, and the contents are not written by us. That is why, for correct information and the best rates, it is best to book directly with us on our own website. Unfortunately, the hotel is not responsible for 3rd party advertising. We hope this information is helpful, and we look forward to an opportunity to welcome you back and hope to delight you with a superior experience during your next trip to the area.Best Regards, Tru by Hilton Baton Rouge Customer Care Team

5 out of 5
Service and Staff Personnel very friendly and helpful. Will return for another visit

Posted by on 7 Mar. 2023

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Comment from Hotel Management

8 Mar. 2023 by Customer Care Team

Hey Renae, Thank you for choosing to stay with us and rating your experience as positive. We are glad that you found our staff friendly and helpful, and it's nice to read that our service was to your satisfaction. We also hope everything was in order and you had easy access to your essentials. We are happy to hear that you will revisit us, and we look forward to having you back many more times in the future.Best Regards, Tru by Hilton Baton Rouge Customer Care Team

4 out of 5

Posted by , from HOUSTON on 15 Jan. 2023

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Comment from Hotel Management

7 Nov. 2023 by Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

5 out of 5

Posted by on 10 Dec. 2022

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4 out of 5
The breakfast was a bit skimpy. Our group wound up going to the IHOP down the street. Also, there was no microwave in the room.

Posted by , from Cordova on 18 Dec. 2021

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5 out of 5

Posted by on 24 Aug. 2019

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Comment from Hotel Management

24 Aug. 2019 by Donald H

Thanks for your response. Your feedback is greatly appreciated.

5 out of 5

Posted by on 11 May 2019

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Comment from Hotel Management

18 Jun. 2019 by Donald H

Thanks for you response, your feedback is greatly appreciated.

About the Tru by Hilton Baton Rouge Citiplace, LA

Location 2562 Citiplace Court, Baton Rouge, LA 70808

Property Features

Tru by Hilton Baton Rouge Citiplace, LA offers its guests an outdoor pool and a fitness center. There's a snack bar/deli on site. Free breakfast is available daily. WiFi is free in public spaces. There's an onsite business center. Tru by Hilton Baton Rouge Citiplace, LA also features multilingual staff, coffee/tea in a common area, and a front-desk safe. Self parking is free. Smoking is allowed in designated areas at this Baton Rouge hotel.

  • 119 guestrooms or units
  • 4 levels
  • Built in 2018
  • Continental breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Microwave in a common area
  • Water dispenser

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Tru by Hilton Baton Rouge Citiplace, LA offers 119 accommodations with MP3 docking stations and hair dryers. LCD televisions are featured in guestrooms. Bathrooms include showers and complimentary toiletries. This Baton Rouge hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • MP3 dock
  • LCD television
  • Premium channels
  • Refrigerator
  • Dishwasher
  • Kitchenware
  • Shower
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free continental breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available.

Pet Policy

  • Pets: USD 75 per accommodation (varies based on length of stay), plus a deposit of USD 75 per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 75 per stay
  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Cribs (infant beds) are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Tru Hilton Baton Rouge Citiplace Hotel
  • Tru Hilton Citiplace Hotel
  • Tru Hilton Baton Rouge Citiplace
  • Tru Hilton Citiplace
  • Tru by Hilton Baton Rouge Citiplace LA
  • Tru by Hilton Baton Rouge Citiplace, LA Hotel
  • Tru by Hilton Baton Rouge Citiplace, LA Baton Rouge
  • Tru by Hilton Baton Rouge Citiplace, LA Hotel Baton Rouge

You should know

  • The seasonal pool will open November 01 and close April 01.
  • Pool access available from 9:00 AM to 9:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.