2/10 Terrible
M
Travelled with group
May 21, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
booked two rooms, one standard one exective for 2 nights. First problem was being refused access to room by aggressive workers relaying external carpet. Reception then had to ring the boss and came back and said if i access executive room i would be trapped in it for at least 45 minutes or i needed to come back later...this is an hour after check in time...at first no apology just the comment " I don't know you were even put in that room...all the others have been blocked off!" An hour and 17 minutes later i got a message i could enter along with apology...then discovered the codes sent were incorrect...this is all before entering the most disappointing of rooms: a dirty kettle, mysterious carpet stains, barely clean bathroom all accompanied by the waft of industrial strength glue everytime i opened my door or window. Nothing really executive about this tired old room with a few cushions and couple of new chairs to smarten it up...it even had contact on the top of the bathroom counter...at least my friends standard room was honest and virtually the same room as mine...the room had not been painted or anything in depth to classify it as 'executive'. Book the standard room and at least the expectation is lower.
M
Stayed 2 nights in May 2025