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4.2 out of 5

"Location, price. Comfortable beds decent lighting, quiet " More

By a verified traveller on Wed 30 Oct 2019

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Hotel Description

Hotel near Walmart Headquarters in Bentonville

City center stay

Within 2 miles (3 km) of this Bentonville hotel, you'll find Scottsdale Center and Tiger Stadium. Walmart Headquarters and Bentonville Convention and Visitors Bureau are also within 3 miles (5 km).

Free perks

This hotel features an indoor pool and a fitness center. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the spa tub and free perks like full breakfast and free self parking.

Free Internet, refrigerators

Featuring conveniences like refrigerators and microwaves, the 83 guestrooms offer free WiFi and free wired Internet, as well as LED TVs with digital channels. Coffee/tea makers, free local calls, and safes are also available.

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$83* Per night/room 21 Aug. - 22 Aug.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Plus Castlerock Inn & Suites ratings based on 10 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Plus Castlerock Inn & Suites

Everyone (7) Couples (1) Family (2)
4 out of 5
Location, price. Comfortable beds decent lighting, quiet

Posted by on 30 Oct. 2019

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Comment from Hotel Management

29 Nov. 2019 by Christina

Thanks so much for your good review, we appreciate you

5 out of 5
Very clean nice staff easy check in and great breakfast in the morning beds are comfortable I would definitely stay here again

Posted by on 9 May 2019

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Comment from Hotel Management

21 May 2019 by Christina

Thanks so much for the great review and we hope to see you again

3 out of 5
Stay was alright. My only complait is the amount of children running around like a pack of animals unattended. Not the staffs fault but it happened.

Posted by on 31 Mar. 2019

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Comment from Hotel Management

2 Apr. 2019 by Christina

We do apologize for the children of all the sports teams and hope that we will see you again in your travels

4 out of 5
The staff is very helpful. The rooms were very comfortable. I would stay their again.

Posted by , from AR on 16 May 2018

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Comment from Hotel Management

16 May 2018 by Christina

From the staff we want to thank you for the good review and hope to see you again in your future travels

3 out of 5

Clean, but handicap issue

Pros: liked the clean entry, friendly staff, the in room coffee, and the spacious room.
Cons: I would have liked a sign to explain the hot tub was not in use and the correct shower seat for ADA bathroom in place before it is needed...
Location: Bentonville/ Rogers has so much to see and do. We went to Crystal Bridges for the weekend. The AMP is close.
Room was very clean, spacious, and bed comfortable. Musty at first, but with ac the room dried out. Handicap chair was the wrong size for bath tub shower and a safety concern. And I had been looking forward to the hot tub yet it had a hole and was unavailable. Breakfast is wonderful. So make it what you wish. If I had only wanted a clean room for the night and a great breakfast, it was worth the expense.

Posted by , from Branson on 21 Jul. 2017

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Comment from Hotel Management

24 Jul. 2017 by Christina

Thank you for taking a moment to review our hotel. I apologize for the inconvenience of the hot tub being down for refurbishing, but it is up and running beautifully now. I want you to know all issues have been addressed and we hope to see you again in your travels so you can fully enjoy what our hotel can offer. We appreciate you

5 out of 5

Great experience!!

Everything was great about our stay. The room was nice, staff was very friendly, breakfast was very good and again the staff was so accomadating.

Posted by on 22 May 2017

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Comment from Hotel Management

16 Jun. 2017 by Christina

Thank you so much for your great review I will share this with our staff who work hard to make sure all our guests are comfortable and happy during their stay away from home.

4 out of 5

comfortable, clean, friendly.

Pros: The location worked well with our itinerary, and the price was reasonable.
Location: We spent the afternoon at the Crystal Bridges Museum, checked in at the hotel, unpacked the car, refreshed, went to dinner at Logan's steakhouse.
From the front desk personnel to the breakfast buffet personnel to the housekeeping staff, everyone was exceptionally friendly, helpful, and smiles were evident. So nice to see. The room was very comfortable, very clean, and provided us a restful night.

Posted by on 27 Feb. 2017

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Comment from Hotel Management

1 Mar. 2017 by Christina

Thank you for your good review. We appreciate you!

5 out of 5

Great hotel with all you need

The room was a good size and had lots of amenities. I love all the lamps and all of the electrical outlets to accommodate our needs. The staff was over the top friendly and helpful. The breakfast was good. The location is easy with great excess ability. We will stay here again when in the area.

Posted by , from Arkansas on 28 Dec. 2016

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Comment from Hotel Management

14 Feb. 2017 by Christina

Thank you so much for your great review and we look forward to seeing you again!

5 out of 5

Nice central hotel

Pros: It was extremely clean and comfortable. And had coffee at all times
Cons: Although it is now smoke free the smell remains in those rooms and can be a problem for those that are sensitive to that
Location: It is a very central location. Airport, Mall, Crystal Bridges, War Eagle, Pea Ridge.... you name it you can get there
We were placed in room 323 which was spotless but since it was a previous smoking room the strong smell of stale cigarettes still linger. Since they were full we were unable to move that night and the next morning with quite a bit of resistance from a staff member and a lot of persistence on my part we were moved to another room the next night that was just as spotless and comfortable as the first one minus the smoke smell. While I felt that the staff could've been a little more helpful the end result was we enjoyed our second room and the rest of our stay.

Posted by on 17 Oct. 2016

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Comment from Hotel Management

2 Nov. 2016 by Christina GM

Thank you for your feedback as we use this as a tool to better our property to keep our guests happy and comfortable. I would hope that you will return to our property and see the difference in our staff and property.

4 out of 5

Will make it my regular place to stay

We stayed at this hotel a year ago with no complaints. This year, we went somewhere else for a few days to save a few bucks and were sorely disappointed. For the second half of our trip, we decided to book at the Best Western and were as pleased as we were the previous year. Clean, comfy rooms. Clean bathrooms. Friendly staff. Yummy breakfasts that change daily.

Posted by on 30 Aug. 2015

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About the Best Western Plus Castlerock Inn & Suites

Location 501 SE Walton Boulevard, Bentonville, AR 72712

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Plus Castlerock Inn & Suites offers its guests an indoor pool, a spa tub, and a fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business center and a meeting room are available. Free breakfast is available daily. The business-friendly Best Western Plus Castlerock Inn & Suites also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. Free self parking is available. This Bentonville hotel is smoke free.

  • 83 guestrooms or units
  • Full breakfast (free)
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Northwest Arkansas Regional Airport (XNA) (18.7 km / 11.6 mi)
  • Parking: Free self parking

Room Amenities

Best Western Plus Castlerock Inn & Suites offers 83 air-conditioned accommodations with safes and coffee/tea makers. LED televisions come with digital channels. Guests can make use of the in-room refrigerators and microwaves. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is offered daily and hair dryers can be requested.

  • LED television
  • Digital channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer available
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free full breakfast daily.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.The property affirms that it follows sanitization practices of We Care Clean (Best Western) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Property is cleaned with disinfectant
  • Service animals are allowed
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean - Best Western
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures

Hotel Names

  • Best Western Castlerock
  • Best Western Plus Castlerock
  • Best Western Plus Castlerock Bentonville
  • Best Western Plus Castlerock Inn
  • Best Western Plus Castlerock Inn Bentonville
  • Bentonville Best Western
  • Best Western Bentonville
  • Best Western Plus Castlerock Inn Suites
  • Best Plus Castlerock & Suites
  • Best Western Plus Castlerock Inn & Suites Hotel
  • Best Western Plus Castlerock Inn & Suites Bentonville
  • Best Western Plus Castlerock Inn & Suites Hotel Bentonville

You should know

  • Pool access available from 6 AM to 10 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.