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Taj Bentota Resort & Spa

5.0 star property
5-star beachfront hotel near Bentota Beach

Choose dates to view prices

Photo gallery for Taj Bentota Resort & Spa

Outdoor pool, pool umbrellas, sun loungers
Presidential Suite Sea View King | Balcony view
Garden
Superior Room, 1 King Bed, Sea View (Charm)
42-inch LCD TV with satellite channels, TV, iPod dock

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Hot tub
  • Breakfast available
  • Gym
  • Spa

Explore the area

Map
National Holiday Resort, Bentota, 80500
  • Bentota Beach
    ‪3 min walk‬
  • Induruwa Beach
    ‪5 min drive‬
  • Moragalla Beach
    ‪6 min drive‬

Room options

View all photos for Deluxe Garden View King Bed Room

Deluxe Garden View King Bed Room

Deluxe Garden View King Bed Room

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 Single Bed, Garden View (Charm)

Superior Room, 1 Single Bed, Garden View (Charm)

Superior Room, 1 Single Bed, Garden View (Charm)

  • 27 sq m
  • Sleeps 4
  • 1 Twin Bed

View all photos for Presidential Suite Sea View King

Presidential Suite Sea View King | Living area

Presidential Suite Sea View King

  • 68 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 Single Bed, Garden View (Delight)

View from room

Deluxe Room, 1 Single Bed, Garden View (Delight)

  • 30 sq m
  • Sleeps 3
  • 1 Twin Bed

View all photos for Deluxe Suite, 1 King Bed, Sea View (1 Bedroom, Allure)

Egyptian cotton sheets, premium bedding, down comforters

Deluxe Suite, 1 King Bed, Sea View (1 Bedroom, Allure)

  • 43 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Sea View King Bed Room

Egyptian cotton sheets, premium bedding, down comforters

Deluxe Sea View King Bed Room

  • 29 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Sea View (Charm)

Superior Room, 1 King Bed, Sea View (Charm)

Superior Room, 1 King Bed, Sea View (Charm)

8.0 out of 10
Very good
(3 reviews)
  • 27 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 Single Bed (Delight, Garden)

Deluxe Room, 1 Single Bed (Delight, Garden)

Deluxe Room, 1 Single Bed (Delight, Garden)

  • 30 sq m
  • Sleeps 3
  • 1 Twin Bed

View all photos for Deluxe Garden Terrace King Bed

Egyptian cotton sheets, premium bedding, down comforters

Deluxe Garden Terrace King Bed

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Sea View (1 Bedroom, Temptation)

Egyptian cotton sheets, premium bedding, down comforters

Premium Suite, 1 King Bed, Sea View (1 Bedroom, Temptation)

  • 39 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium King Bed Room

Egyptian cotton sheets, premium bedding, down comforters

Premium King Bed Room

  • 39 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 Single Bed, Sea View (Delight)

View from room

Deluxe Room, 1 Single Bed, Sea View (Delight)

  • 29 sq m
  • Sea view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Superior Room, 1 Single Bed, Sea View (Charm)

View from room

Superior Room, 1 Single Bed, Sea View (Charm)

  • 27 sq m
  • Sea view
  • Sleeps 4
  • 1 Twin Bed

View all photos for Superior Room, 1 King Bed, Garden View (Charm)

View from room

Superior Room, 1 King Bed, Garden View (Charm)

8.8 out of 10
Excellent
(3 reviews)
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

About the area

Bentota

On the beach.At this Bentota hotel, you'll be within half a mile (1 km) of Bentota Beach and 3 miles (5 km) of Kaluwamodara Bridge. Also, Kande Vihare Temple is within 3 miles (5 km) and Moragalla Beach is within 6 miles (10 km).

What's nearby

  • Bentota Beach - 3 min walk - 0.3 km
  • Induruwa Beach - 5 min drive - 4.4 km
  • Moragalla Beach - 6 min drive - 4.8 km
  • Beruwela Harbour - 10 min drive - 8.4 km
  • Brief Garden, Bevis Bawa - 12 min drive - 8.0 km

Getting around

  • Aluthgama Railway Station - 3 min drive
  • Bandaranaike Intl. Airport (CMB) - 100 min drive

Restaurants

  • ‪Fuze - ‬10 min walk
  • ‪Amal Restaurant - ‬12 min walk
  • ‪Nebula Pier 88 Restaurant - ‬19 min walk
  • ‪Chaplon Tea Center - ‬13 min walk
  • ‪Pizza Hut - ‬3 min drive

About this property

Taj Bentota Resort & Spa

5-star beachfront hotel near Bentota Beach
Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Taj Bentota Resort & Spa like an outdoor pool and a children's pool.

There are 4 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This luxury hotel also offers outdoor tennis courts, a hot tub, and a steam room. Limited free parking is available on a first-come, first-served basis.

This 5-star Bentota hotel is smoke free.

  • 1 building
  • 162 guestrooms or units
  • 6 levels
  • 4 dining venues
  • Nightclub
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
Taj Bentota Resort & Spa offers 162 accommodations with iPod docking stations and minibars. Rooms open to balconies or patios. Memory foam beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa, JIVA. Services include body wraps, body scrubs, body treatments, and manicures and pedicures. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including Ayurvedic. The ryokan bathing area is open from 8:00 AM to 7:30 PM.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, French, German, Hindi, Italian, Russian

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Property amenities

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free offsite parking; reservations required
  • Offsite parking; reservations required
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 10 km
  • Bus station shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Free uncovered extended parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee: USD 20 for adults and USD 10 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Tea service

Things to do

  • Arcade/game room
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Ecotours
  • Full-service spa
  • Gym
  • Helicopter/airplane tours
  • Hot tub
  • Library
  • Nightclub
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Tennis lessons
  • Winery release events

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Assistive listening devices in meeting rooms
  • Bathroom emergency pull cord
  • Doorbell and phone notification
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Pool access ramp on site
  • Pool hoist on site
  • Sign language-capable staff
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 42-inch LCD TV with premium satellite channels
  • iPod dock

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Children's slippers
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
This is a designated quarantine hotel. The property can only accept bookings from travelers who are required to quarantine (i.e. international travelers). You may be asked to provide evidence of this on arrival.
This is a certified Sri Lanka Tourism Level 1 property. Sri Lanka Tourism Level 1 is a health and safety certification issued by the Sri Lanka Tourism Development Authority.

Renovations and closures

The property will be renovating from June 15 2025 to October 15 2025 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • Select guestrooms
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Taj Bentota Resort & Spa

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 29.0 per stay.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 20 for adults and USD 10 for children
  • Airport shuttle fee: USD 110 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 29.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Vivanta Taj Bentota
Vivanta Taj Hotel Bentota
Taj Bentota Resort
Taj Bentota
Bentota Taj Exotica Hotel
Taj Exotica Srilanka
Taj Exotica Bentota
Taj Exotica Hotel Bentota
Vivanta By Taj - Bentota Hotel Bentota
Taj Exotica Sri Lanka
Taj Bentota Resort Spa
Taj Bentota Resort & Spa Hotel
Taj Bentota Resort & Spa Bentota
Taj Bentota Resort & Spa Hotel Bentota

Taj Bentota Resort & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 99 out of 186 reviews
Rating 8 - Good. 53 out of 186 reviews
Rating 6 - Okay. 19 out of 186 reviews
Rating 4 - Poor. 11 out of 186 reviews
Rating 2 - Terrible. 4 out of 186 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ashwin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hospitality at its best in a world class resort

The property is in an incredible location with breathtaking views. Even though it’s on a public beach, it still felt super exclusive and private. The staff were absolutely amazing at making us feel welcome and taking care of us. The hospitality was top-notch fromthe duty manager, to every single staff member, including the restaurant staff who went above and beyond to pamper us. One of the chefs, was incredible. They made dishes that weren’t even on the menu, and they tasted way better than anything I’ve ever had before. In the end, they were the friendliest and most hospitable staff we’ve ever had, and they made our stay absolutely incredible.
Stayed 4 nights in Jan 2025

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Taj Bentota is a very big hotel right in the beach. The pool area is spectacular with plenty of space and sunbeds. The breakfast is excellent with something for everyone. We didn’t have supper in any of the restaurants but did have some very good pool bar snacks and drinks. There are lots of excellent seafood restaurants just outside the hotel entrance gates, across the railway track. Overall I would definitely recommend the Taj Bentota and ALL the staff but especially the Duty Manager Mahinda.
Stayed 2 nights in Jan 2025

10/10 Excellent

MEG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bentota

Bentota is a beautiful spot, the atmosphere is good need some DJ beats around the pool and service was great the seafood hut snack absolutely amazing.
Stayed 3 nights in Dec 2024

10/10 Excellent

Lalith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service and restaurant staff was excellent inntheir service
Stayed 1 night in Dec 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel excellent. The staff were so helpful and friendly. Food was great with good choices. Drinks in hotel a bit overpriced
Stayed 9 nights in Nov 2024

10/10 Excellent

AKILA

Liked: Staff & service, property conditions & facilities
Great Resorts, and True Hospitality.
Stayed 2 nights in Oct 2024

4/10 Poor

Kusumpala

Disliked: Cleanliness, amenities, property conditions & facilities
Lot of renovations going on, no area to even sit down , very crowded , noisy, and dusty.
Stayed 2 nights in Sep 2024

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to spend decompressing from 2 week stay.
Stayed 2 nights in Jul 2024

8/10 Good

Ranjith, Windsor Mill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very quiet property with beautiful surroundings and a great view of the beach. Very clean also. However, the age of the property shows.
Stayed 1 night in Jul 2024

8/10 Good

S K

Travelled with group
Liked: Cleanliness, staff & service, room comfort
This hotels needs up gradation as the property is getting old. Lifts r smelly. Bathroom tiles r stained.
Stayed 2 nights in Jul 2024

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful property with exceptional staff

A beautiful hotel with stunning views but what makes this hotel so exceptional is the staff. They are extremely attentive and friendly and go out of their way to ensure your stay is perfect. It was my birthday and I had my room decorated for me and two cakes delivered! I’m also pregnant and Sam, a waiter, ensured there was decaf coffee available for me. Gayan, our room attendant was brilliant and also made the best towel animals! Food was good, rooms are spacious, beds are comfy and swimming is big! Only thing id say, is that the gym could do with some aircon! Brilliant stay!!
Stayed 4 nights in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice family stay

Very good service, attention and service minded personell. They offered us late checkout so we could continue enjoying the pool and have a nice lunsj. Only think to point on is the sound proofing around the doors could be better.
Stayed 1 night in Jun 2024

10/10 Excellent

Mohan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in May 2024

2/10 Terrible

Ahmed

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Below average, not sure how is this a 5 star hotel. Very limited dining options, one restaurant serving only Indian food. Also avoid paying extra for the sea view room as you cannot see the sea at all, will attach a photo of the view.
Stayed 2 nights in Apr 2024

10/10 Excellent

eileen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location. Our room was large with a lovely terrace overlooking the ocean. Staff were kind and welcoming. Restaurants and bar were great. Breakfast was excellent. Pool area is very good and beach beautiful.
Stayed 5 nights in Apr 2024

10/10 Excellent

KK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

TRUE AND INSPIRING TEAM CAPTAIN FMB MANAGER

It was Amazing in Taj Bentota I have not seen a executive person like Bentota FMB Manager In the morning breakfast there was big rush and surprisingly I saw him laying and cleaning the table. This Is quality of real CAPTAIN of the team 👍👍👍👍❤️❤️❤️ Truely inspiring his juniors. May request the Name of FMB manager for my diary
Stayed 1 night in Mar 2024

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All’s well that ends well !

After our initial disappointment at being assigned one of the old rooms ( Level 1) which was tired, damp and musty with a rusty bath/ shower …we let management know we were not impressed and to please find an alternative. What a difference! Exactly same category and rate but moved to a New spacious room, modern bathroom and different experience which had great and positive impact on our stay .
Stayed 4 nights in Mar 2024

8/10 Good

Simon

Travelled with partner
Liked: Staff & service, amenities
Good hotel, pricey wine
Stayed 7 nights in Mar 2024

8/10 Good

Suman

Stayed 4 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2023

8/10 Good

gurmukh

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good location, right on the beach, the hotel feels old, the rooms are dated, not to a modern 5 star standard, but all made up due to the kitchen staff, especially Piyush the executive chef and Dalip, who took very extra care of us and made our stay special . Would definitely recommend it for the service. They made special vegan food for us, 5 stars to them.
Stayed 3 nights in Apr 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

6/10 Okay

Kamani, London

Travelled with partner
Disliked: Amenities, property conditions & facilities
We got to the hotel late and we were given a room with a broken balcony door. The person who took us to the room had to struggle to open the balcony door for us therefore I asked was it broken and he said no it’s not and left the door open. I went to have a shower and my husband went to the balcony and the door got shut by the wind and he could not open the balcony door from outside to get back to the room even though it was not locked!!! He was knocking the door from the outside until I came out from the shower because I did not hear the knocking noise… It was round midnight that time therefore we went to bed because we were very tired from the travel that day and when we were leaving, made a complaint and asked the manager to fix the door lock as well as knowingly providing a room that was marked for repair was NOT GOOD and he agreed to investigate but not sure what he’s done up to now because we had no contact from the hotel up to now… I would have been worse if my husband was alone because he has stay until next morning for someone to notice he’s stuck in the balcony… Food and location were OK but nothing special. We weren’t treated VIP and in truth we were treated worse than a normal customer. Compared to Taj Samudra in Colombo, Sri Lanka I don't think I would give 2 out of 10 for this hotel
Stayed 1 night in Sep 2022

6/10 Okay

Taniya

Stayed 1 night in Aug 2022

10/10 Excellent

Matt

Stayed 8 nights in Apr 2022