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Mercure Plaza Biel

4.0 star property
4-star hotel perfect for exploring Biel

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Photo gallery for Mercure Plaza Biel

Exterior
2 bars/lounges
Exterior
Hypo-allergenic bedding, minibar, in-room safe, desk
2 bars/lounges

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • Room service
  • 24/7 front desk
  • Gym
  • Pet-friendly

Explore the area

Map
Neumarktstrasse 40, Biel, BE, 2502
  • Swiss Reformed City Church
    ‪5 min walk‬
  • City Park
    ‪5 min walk‬
  • Omega Museum
    ‪14 min walk‬
  • Bern (BRN-Belp)
    ‪46 min drive‬

Room options

Executive Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 Single Bed, Bathtub

Classic Room, 1 Single Bed, Bathtub

Classic Room, 1 Single Bed, Bathtub

  • 13 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Studio

Studio

Studio

  • Sleeps 3
  • 1 Queen Bed OR 1 Double Sofa Bed

View all photos for Classic Room, 2 Single Beds, Bathtub

Classic Room, 2 Single Beds, Bathtub

Classic Room, 2 Single Beds, Bathtub

  • 17 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room, 1 Double Bed

Superior Double Room, 1 Double Bed

Superior Double Room, 1 Double Bed

  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Single Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 1 Single Bed

  • 13 sq m
  • Sleeps 1
  • 1 Twin Bed

About the area

Biel

City center stay.Your stay at this Biel hotel places you within a 10-minute walk of City Park and Swiss Reformed City Church. Also, Museum Schwab is within half a mile (1 km) and LaserGame Biel/Bienne is within 2 miles (3 km).

What's nearby

  • Swiss Reformed City Church - 5 min walk - 0.4 km
  • City Park - 5 min walk - 0.4 km
  • Museum Schwab - 8 min walk - 0.7 km
  • Omega Museum - 14 min walk - 1.2 km
  • Lake Biel - 17 min walk - 1.5 km

Getting around

  • Biel/Bienne Station - 11 min walk
  • Bern (BRN-Belp) - 50 min drive

Restaurants

  • ‪Coop - ‬4 min walk
  • ‪Ici C'Est Le Vin - ‬5 min walk
  • ‪Hou Kei Asia Fast Food - ‬3 min walk
  • ‪Beer O’clock - ‬4 min walk
  • ‪Le Panetier - ‬3 min walk

About this property

Mercure Plaza Biel

4-star hotel perfect for exploring Biel
Mercure Plaza Biel offers its guests a sauna and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. Spa services, a terrace, and a vending machine are also featured at the business-friendly Mercure Plaza Biel. For a fee, parking is available.

  • 1 building
  • 100 guestrooms or units
  • 6 levels
  • 2 bars or lounges
  • Meeting rooms
  • 158 sq m of conference space
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Elevator
  • Water dispenser
  • Coffee shop
  • Dining venue
Mercure Plaza Biel offers 100 accommodations with minibars and safes. 32-inch flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers.

This Biel hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services.

Languages

English, French, German, Italian

Similar properties

Sports facility

City Hotel Biel Bienne

  • Pet-friendly
  • Free WiFi
  • Parking available
  • Business services
4.0 out of 5, Very good, 495 reviews
The price is CA $197
CA $215 total
includes taxes & fees
Jun 15 - Jun 16
City Hotel Biel Bienne

Property amenities

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (CHF 19 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; CHF 25 for adults and CHF 25 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Gym
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: CHF 30.00
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CHF 30.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CHF 25.00 per pet, per night
  • Only dogs and cats are allowed

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CHF 50.00 per night
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: CHF 1.00 per person, per night. This tax does not apply to children under 16 years of age.
  • Tourism fee: CHF 2.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CHF 25.00 for adults and CHF 25 for children
  • Self parking fee: CHF 19.00 per night (in/out privileges)
  • Pet fee: CHF 25.00 per pet, per night
  • Early check-in fee: CHF 30.00 (subject to availability)
  • Late check-out fee: CHF 30.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Eurocard, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Mercure Biel Plaza
Mercure Hotel Biel Plaza
Mercure Plaza Biel
Accor Plaza Biel
Mercure Plaza Biel Hotel
Mercure Plaza Biel Hotel Biel
Mercure Plaza Biel Biel
Mercure Plaza Biel Hotel
Mercure Plaza Biel Hotel Biel

Mercure Plaza Biel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 158 out of 485 reviews
Rating 8 - Good. 238 out of 485 reviews
Rating 6 - Okay. 61 out of 485 reviews
Rating 4 - Poor. 19 out of 485 reviews
Rating 2 - Terrible. 9 out of 485 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and excellent breakfast buffet.
Stayed 4 nights in Feb 2025

8/10 Good

Rami

Business traveller
Liked: Staff & service
N
Stayed 3 nights in Oct 2024

6/10 Okay

RIDVANUGUR

Stayed 1 night in Jul 2024

10/10 Excellent

M

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

Giuseppe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Nice hotel with all comforts needed
Stayed 3 nights in Oct 2023

8/10 Good

Giuseppe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel in the centre of Biel, rooms are clean but small and breakfast might be improved, dinner is nice!
Stayed 2 nights in Sep 2023

10/10 Excellent

Jeff

Liked: Property conditions & facilities
Stayed 2 nights in Sep 2023

2/10 Terrible

Irma

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far the most disappointing experience. We got to the hotel & just left our bags & immediately left to see the city. When we got back we had the time to check on the conditions of the room & noticed that it was dirty. Found some hair on the bathtub and pillows, the floor was sticky. We know this things can happen & thats why we approached the lady on the front desk. She offered to change rooms but told us they would make a downgrade bc they didnt have any rooms like the one we paid for available. We agreed to it but also asked about the fee difference between the rooms & they told us not to worry about it, that they’d find a solution. After the 3 nights, at checkout time we asked about it again. They brought the very unprofessional rude manager to tell us that they wouldn’t be refunding the fee difference because our new room was a “complete mess”. We are delicate & careful people & don’t like leaving our stuff all over the room, so we always leave our stuff well packed and locked. We let them know this couldnt be our case. Even if it was, it is their job to clean the room bc they charge you a fee for that & has nothing to do with receiving as a new guest a clean room. We also let him know about this. And this is when he started talking to us in an aggressive way, telling us to “not behave like animals” referring to how we were complaining & demanding an actual solution. Also called us “sensitive people from Spain” when we’re not even Spanish. FULL REVIEW ON GOOGLE

10/10 Excellent

nabeel

Stayed 3 nights in Aug 2023

8/10 Good

Rohit

Stayed 3 nights in Jun 2023

10/10 Excellent

Sandra

Stayed 1 night in Aug 2022

6/10 Okay

Avi

Business traveller
Liked: Staff & service
Roomswere not cleaned proparly, no filling of the coffee sachets. Aircondition does not cool. Very nice stuff
Stayed 2 nights in Jun 2022

10/10 Excellent

JACKIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Xin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lake and centre nearby good location
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property and helpful staff all around
Stayed 1 night in Aug 2021

10/10 Excellent

Vakur

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020

8/10 Good

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

quality and value

all good, nice hotel
Stayed 1 night in Aug 2020

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities

Not a 4 Stars

The Hotel has no room service. The cleaning lady entered in my room without knocking. The restaurant does not open every day. The breakfast is not on self-service mode. They tried to charge parking fees on me. I had no car. They tried to make me pay the entire fee twice (check-in and check-out) and it was already paid. Quality of the air inside the room is horrible, creating lot of caugh. It is definitely not a 4 stars.
Stayed 2 nights in Jul 2020

8/10 Good

Natalie, Brooklyn ny

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Room service claimed it was 24 hrs and it was not. The food was also a tv dinner that was warmed in the microwave for 8 mins i know because it said it on the box. Tv dinner was 15 dollars . Also they cut all current/light at 12am the first night I was there. Breakfast was below aaverage. Besides this staff was really nice.
Stayed 3 nights in Nov 2019

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Late checkout..

The stay was really nice and the room at the Hotel was very comfortable, and the fact the we could checkout around 14:00pm was a life saver! So the overall stay was excellent.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good location in central Biel/Bienne. Room and bathroom were ok. Price reasonable. Underground parking available at a cost - awkward remote control, tight to get in, but helpful as parking nearby can be difficult
Stayed 1 night in Mar 2019

8/10 Good

Sean

Liked: Staff & service, room comfort
Stayed 1 night in Mar 2019

6/10 Okay

Lucinda

Liked: Room comfort

Double booking . Stressful situation

Hotel told us that we could only stay for one night even though we had booked and paid for 2 nights 2 months in advance , after exspensive calls to hotels.com the hotel finally agreed that it was their mistake ! Very stressful as My daughter was a teenager in a foreign country!
Stayed 2 nights in Dec 2018